Ciel Bicycle Stores

Just came back from Ciel– well, I walked home while the boyfriend zoomed away on his brand spanking new bike.
This isn’t the first time we’ve been to Ciel– my bf brought his old bike in a few times for new brakes and a new wheel. (As he says «they improved my crappy bike on so many levels»). They’ve always been really professional, friendly, and transparent about the products (shoutout to Nick– thank you so much for all your help!) And also, they do not have that snobby sort of feeling some bike shops have.
When the bike got stolen (boo…), we knew that we would only go to Ciel’s. Nick showed him many bikes, noting the pros and cons in great detail.
The great customer service and deep knowledge on the products will have us coming back!
p. s. they have the CUTEST french bulldog! played with her while the bf tested out the bike (i was collateral)

Great bike shop! Love coming here. Great staff. Nick is amazing.

I order a second bike from this LBS and everything went as smoothly as the first time I ordered a bike from them 3yrs ago. The people there are not bike snobs so the place has a nice atmosphere. The mechanic also did a great job putting my bike together.

I researched best customer friendly bike shops and stumbled upon Ciel bicycles. Since I was a kid I always had a mountain bike but my bike was stolen last year and I wanted to transition to a bike that would allow me to travel further and faster for a reasonable price. I must say Ciel Bicycle shop definitely lives up to its reputation for great customer service! They had lots of variety! I took two bicycles on a road test and fell in love with the Giant Avail 5 Road bike. The salesman was very knowledgeable of his craft and suggested bicycles within my price range and style. He was super friendly and cute lol not relevant but its definitely a bonus. He even walked me to my car and assisted me in disassembling the tires so that it could fit. Overall great experience!

I’ve come to Ciel’s a few times to get my bike fixed or upgraded and have always had a pleasant experience. Everyone is super friendly and take their time to answer your questions — which is extremely rare in a NYC bike shop. Nick is very knowledgeable about bikes and his dog is adorable! I will be bringing my business here exclusively from now on.

My first impression was: «Uh oh! A clean bike shop on the upper east side. I hope I don’t pay an arm and a leg for my emergency brake repair». Well, I didn’t! pay an arm and a leg! First of all, Nick, the mechanic, MUST have had a doctorate in bicycle repair. He was exceedingly knowledgeable. Also very friendly. He repaired my brakes after explaining brake mechanics to me. The repair was fast, efficient, and VERY REASONABLY PRICED. A wonderful bike shop in every way. Go to them for your bike repairs and product purchases!

I am new to bike riding in NYC, and I just bought my first bike and brought it to Ciel to get assembled. I have to say they really did a great job, made me feel comfortable and answered all my questions. I feel that their prices are very fair and they did a great job with my bike. I am glad to have this shop around the corner!

Absolutely wonderful store. It’s a clean attractive store with just the right amount of products and bikes to choose from. The employees are friendly and warm and speak to you on a level you can understand whether you’re Lance Armstrong or just an average guy looking for a bike. The prices are extremely reasonable I purchased my bike there and was immediately impressed there was no up-​selling no nonsense I was asked what I wanted and I got it. They also completely overhauled my girlfriends bike and got it back to tip top shape in less than 2 days. Wonderful shop that I cannot recommend enough! Also, shout out to Nick and his little French Bulldog who sounds like a pig and hangs out in the shop keeping a look out. You guys awesome and the first company to really inspire to not just lurk Unilocal but hopefully guide more people to this wonderful store! Also free tune ups for a year when you purchase a new bike! That’s at least a couple hundred saved!

I’ll just add myself to the chorus. Awesome place, awesome people. They go the extra mile even without being asked. Plus, they talk to you in a way that you can understand, with no condescension or snobbery whatsoever. Can’t recommend them more!

I can’t say enough good things about this place. Everyone here is great. Josh is the nicest guy you’ll find in any bike shop and knows what he’s talking about. Everyone else that I’ve met there was equally awesome — smart, patient, and professional. If you’re looking for something they don’t have, they’ll refer you somewhere that has it rather than pressuring you to purchase something else. That being said, they have a great selection of bikes and parts, plus a great shop, and should be able to handle just about anything you need. This is my go to place for anything bike-​related. Stop by and check them out.

I live on the Upper West Side right next to Bicycle Renaissance. No major complaints there but when I stopped in to Ciel because I happened to be in the area and spoke to the owner John I think that this is the only place I’ll be coming to in the future.
The friendliness and top-​notch customer service is something that I appreciate greatly. A smile on his face and thoroughly knowledgeable and helpful… it’s not easy to find. Keep up the great work Ciel!

Such a pleasurable experience. The staff was incredibly attentive, knowledgeable, friendly and generous. by far the best experience I’ve had visiting a LBS in the NYC area.
I came to Ciel because they’re an authorized BMC dealer. I was having constant problems with the seatpost on my road bike and thought I may need to file a warranty claim. The mechanic (thanks Santiago!) dropped what he was doing, diagnosed the issue, and within minutes, had me back on the road.
I also had the pleasure to meet and chat with John for a few minutes while the bike was being worked on. I can see why there are so many glowing reviews. a genuine and personable guy who absolutely loves cycling.
What more could you want out of a LBS? It’s a bit out of the way from where I live, but certainly worth the trip. Can’t recommend them enough, thanks again!

These guys are fantastic. I ride my folding bike to work in the neighborhood and have taken it there a few times for flat fixes, tune ups, etc. Each time, the work was done expertly, promptly and inexpensively. I’ll definitely keep giving them my business.
Stop by, ask for Josh, and give them your business. You won’t be disappointed.

First of all, the staff is so incredibly friendly and helpful… Josh is personable and knowledgeable.
I came in visiting from Chicago and they catered to my every need, want and inquiry.
Highly recommend!

This place is fantastic and lives up to its hype and reputation. I didn’t know much about bikes at all, but I wanted a healthy change/​challenge in my life and I chose biking! And I’m so happy I did.
I visited twice before buying my bike. Josh was more than patient and helpful with getting me the perfect match. I tried hybrids, single speeds, and road bikes, and took each kind out on long road tests.
What I loved was I felt comfortable asking a gamut of questions. The staff never laughed at my questions. If I didn’t understand something, they’d take the time to make sure I did. I asked about what was the difference in each kind of bike, their function, bike theft, bike maintenance, bike safety, bike maps, etc etc. They answered all my questions, and I was in their store for like an hour. For real, awesome customer service.
I love my Giant Avail 5 road bike. I thought the price was right and in addition to 3 years free service, I was sold. And I’ve taken my bike in for a check up once so far, and they fixed everything.
Honestly, no complaints. I checked out other bike shops in addition to Ciel and Ciel treated me the best and had the best prices and products. It’s a no brainer. Why buy a bike from a place where the staff laugh at you or ignore you, when you can buy an amazing bike here from awesome, passionate bike people?
Go HERE!

After encountering a lovely Biria bicycle on the street, we googled around and found Ciel, which called itself one of the retailers for the bike we were interested in.
We wandered in and spoke to an incredibly friendly guy about what we were looking for, and he was able to offer a bunch of options and let us demo a few of the ones we were interested in. Though the mini-​velo ended up being too big for me (sadface) we found the Biria folding bike to be size-​friendly if not perfect. With that, he was able to suggest certain modifications which would make it more comfortable, such as changing the style of the handlebars and adding a quick basket for my commuting needs.
What was really impressive was that our guy wasn’t trying to pressure us into a sale; rather, as soon as he saw how I was struggling with certain bicycles, he was able to say in a non-​dismissive way, «That’s not gonna work,» and then consider more options that would do. Given how much flak I’ve received from other bike shops for being a «female» and «short», it was incredibly pleasant to find someone who was empathetic to my particular situation and well-​informed for figuring out some workarounds.

I’ve been a mountain bike and road bike racer for many years now, I own 3 bikes (now 4), and have been in countless bike shops. What I have found is that here are two types of bike shops: condescending ones where the goal is to up-​sell novice buyers without regard to their needs or budget and ones where the employees truly love to bike and want to help others get in on the fun. Ciel’s Bike Shop is the latter.
It’s a smaller store and caters more to the boutique bike shopper. That being said, they have a selection of solid brands in a varying price range, so even a beginner biker will have something to look at there. Its few employees are extraordinarily friendly, well informed and actively try to pass some of their exercise to you while you are making your decision.
I just purchased an All-​City CX bike from them. They didn’t have it in every size in stock, but did a good job of helping me choose which size to go with and, once it was in (they special ordered it), they let me ride it a week before swapping out the parts to get it to exactly what I wanted. In the end, I am very happy with my purchase.
Bottom line, the prices are pretty much MSRP, but they carry quality brands and have excellent customer service. If you buy a bike from here, you will be happy. If you buy a bike at a churn-​and-​burn shop such as Bicycle Habitat… well, good luck.

Amazing customer service! I came in looking for a specific bike which they didn’t have, but they still answered all of my questions and spent a lot of time helping me out.
Even though I didn’t buy a bike here, I know I’ll come back for tune ups and other needs because of the honesty and outstanding service.

Nice guys very helpful good selection of good bikes. Knowledgeable.

As a very prissy girly-​girl, I usually get treated like a moron in bike shops in the city. (I am an every day, yar-​round bicycle commuter) Not Ciel. They always greet me warmly and seem genuinely interested in helping me. The owner remembers me and suggests things I might be interested in that actually relate to my actual needs and interests.
The shop is new, clean and well-​lit and well organized. They have a good selection of stylish accessories. Their inventory has grown since they opened. They have a good selection of commuter style bikes, rather than road bikes.