MBA Wireless

The guys at the Verizon store were excellent. I lost my phone and had not backed it up on iCloud. Through being a crying mess, they were very helpful and patient and helped me get all of my contacts and pictures back!
Ask for Nawaz, he was so nice and helpful! However, all of the other guys in the store were also very helpful.

Sunny, Dawa and Rahim are absolutely wonderful! Went in to get a new iphone and left with not only a phone but three new friends! These gentlemen could not have been any more helpful, professional, kind and informative. From start to finish, it was truly the best customer service I have received in ages. I did not have to wait. They greeted me as soon as I walked through the door. Told them I was looking for a new iPhone. They informed me of my many options and assured me I had already the best plan for my iphone. Fantastic service! I just left their store and they suggested that I stop by any time and they’d be happy to teach me all the features of the iPhone 6S that I purchased.

Went in to see if I could upgrade my phone, came out with a new smart phone and a cheaper monthly plan. Sunny was very helpful and professional. A great experience all the way around.

My phone started saying that the SIM card was removed and basically turned into a brick. I walked into this store after work and Rahim jumped up out of his seat and had it fixed for me in less than five minutes. Thank you so much!

I don’t know if Sunny owns the store or if he is just the manager but he treats the stores and his customers as if he does. Honest with his advice, friendly and patient Sunny is a ray of sunshine in the wireless retail landscape that is often so frustrating to deal with. Blows away the corporate Verizon stores… I go out of my way to give them my business and refer everyone I know to them.

This place is literally hell on earth. I have never had such horrible customer service. Management has recently changed (the previous owner was extremely helpful), but the new owners are not honoring the agreement I had with the previous owner on my screen fix. He actually asked me to «track down the old owner and see if he can help me.» Sorry, but I already have a job, and it’s not a personal investigator.
First of all, it took me at least 5 calls to get ahold of a manager — he was either «out to lunch», «helping someone else out», «at a meeting» or «had the day off.» The excuses were countless. I even asked to be placed on hold twice, and BOTH times was hung up on. That’s not even bad customer service, it’s just rude.
Secondly, once I finally did get ahold of the manager here, he wouldn’t listen to any logic whatsoever regarding my purchase. I had spent $ 100 on a screen fix, which broke the next day, at no fault of my own. His solution — to have me buy another screen fix. The technician I spoke to actually asked me at one point «Would you rather have spent $ 100 and have your cracked screen still, or have the broken screen now?» DOES THAT EVEN MAKE SENSE??? Not how logic works.
This place actually has made me want to switch services. AT&T, here I come.

The least helpful people ever! I work a few blocks away. The first time I went there, decent customer service. I do t remember the guys name but I no longer see him there. Now most often I run into these two bald headed guys. NOT HELPFUL at all

BEST VERIZON STORE IN NYC
If you are looking for fast competent service, this is the store for you. Manager Jay is a tech whiz and can answer all your questions. Sidekick Sal is also tech saavy. Very impressive knowledge of all products and applications. Sales are customized to customer needs very precisely and assertive, proactive service includes regular notice of new products. (Compare this to the poorly managed Third Avenue store where the manager threw a major tantrum because I needed a receipt for a stolen device purchased there.) This is a small store but it is a model of efficiency. They use their basement to house all the inventory they need. The store does a TON of business so its ALWAYS busy. The slight wait is worth it as you get your problem solved with a smile, not a frown.
If all store managers had the portfolio of skills that these two have, Verizon would be beating the competition to a pulp. Bravo.

Great customer service, not too pushy, and much better than other Verizon Wireless stores I’ve visited

I found Billy extremely helpful, he didn’t try to sell me anything I did not need, I came in thinking I was just going to order a new phone through my insurance until Verizon assured me I would have to pay $ 150 to replace the same 5c… didn’t make sense .so Billy patiently waited for an hour while I dealt with Verizon on the phone then let me know an upgrade to the 6 would only be $ 200 so I went with that option .he also threw in a case that was $ 50 and he gave it to me for $ 20 synced all ny contacts and made sure I was straight. Helpful and not pushy which is nyc sellers claim to fame.

The consensus here is right on.. . great place in a sea of shoddy, unhelpful Verizon stores all over the city. Sal was über helpful in replacing my phone. He was more than happy to answer any questions – even though we were constantly interrupted by people desperately needing to know if the IPhone 6 was in. He helped me get my info from my old phone to my new phone.. . which, being a technopobe, i could have never done on my own. Great experience, surprisingly!

I really wish that I could share the same sentiment as everyone here. My experience was the complete opposite. It’s a shame because I rely on Unilocal’s customer feedback as my source of information prior to trying out any new establishment for the first time.
My experience…
This Verizon location is over half a mile from my job. I actually passed a couple other Verizon stores but I was on a mission to experience the ultimate customer service experience with Sal and Jay at their location. I first met them the day that Apple opened up for preorder of the iPhone 6 (Sept. 12). Jay took care of me and he seemed nice but nothing out of the ordinary. He took my order and advised me what I needed in order to port my number once I received my new phone. Fast forward a week later to the release date of the iPhone 6 and there was when my experience went sour. I arrived at the store at 3:40pm and there were only 2 customers. One was there to get her new iPhone 6 and the other had water damage to her cell phone so I thought I was good to go w/​not too long a wait time. That was so far from the truth. There seemed to be an issue updating to the latest iTunes software which from I was told was released that day and it had to be updated prior to setting up new iPhones. I waited approx an hour for that to happen so I sat down and waited patiently with a friend whom I brought along for company. During that wait period more customers arrived. Finally the systems are good to go and Jay finished up with the customer that was ahead of me. I was happy that it was my turn next. He asked me for my info to port my number (old acct#, cell # and zip code). I completely forgot that I needed my old acct number. My husband manages our family plan with another service provider and I could not get in touch with him to get the acct number for about 20 mins. During that time Jay proceeded to take care of EVERY customer behind me including a woman who had just walked in to chat. He gave her what seemed like an eternity of time (about 15+ minutes of dedicated time) leaving me hanging further. I was not pleased to say the least. He was very unprofessional. A good customer service rep will remind the customer what is needed to get going while they are waiting. He had time to do so but he instead tells me, «I told you last week what was needed». I barely remember what happened the day before much less last week (my fault, I know). He ignored me while I kept hinting — please help. Never did he say hang on, give me a minute or sorry for the delay. He completely ignored me and then tried to crack jokes after 2.5+ hours of waiting. It then took another 30+ minutes to complete my request. He didn’t offer an apology, he didn’t try to rectify his negligence and he was very obnoxious. He offered me a 50% discount on an iPhone case and then came back to say that he was not able to honor it. That I would have to pay $ 10.00 more. Suffice to say that I will never go out of my way to do business at that Verizon location ever again. The location across the street from my job would probably have treated me 100 times better. Attention and communication to every customer in any store is key to keep your customers coming back. Especially NEW customers (or so I thought). I unfortunately did not get that. I left the store at 7pm that night very disappointed and upset. Happy for the iPhone 6 however…
Sorry for the long review but I wanted to be thorough.

I have visited this store several times and will continue to go back because of Sal. Sal takes his time with the customers, is courteous, patient and thorough. He knows how all the phones work and he is willing to spend time explaining them – what the differences are between them. I highly recommend this Verizon store – because of Sal.

This is a great store! Jay and Sal are very knowledgeable and so helpful. Sal set up my new iphone 5C, transferred all my contacts and photos from my old phone in 20 minutes, he was extremely efficient. When I went home I discovered there was a problem with the download on Google Maps. I went back in the next day and Jay fixed the problem in 2 minutes!!!
As a side note, I had stopped by the Verizon Store on Lexington Ave in the mid 60’s and asked if they could resolve the problem. Nope, had no interest in helping me, told me the whole phone had to be reloaded. Really??? Even I knew that wasn’t right. Stay away from this store. So I walked over to the Second Avenue/​62^nd Store where I bought the phone, and like I said above, Jay fixed my phone in 2 minutes.

The store was recently renovated. The salesmen are really nice and helpful. Not pushy at all. They take the time to help you and answer all your questions.