New York Window Fashion Inc

When I moved into the building several years ago and when I moved to another unit within the building I had taken the recommendation of NYbG Attaché to use NY Window Fashion to install room darkening shades.
Recently one of the chains of the shades in my unit had fallen off the track and I called the company to come look at it.
Here’s what happened:
1) Our first scheduled appointment the company never showed up after I had left work early to accommodate their schedule. It was not until I called them that they told me they were too busy with another unit in the building.
So I rescheduled…
2) The second attempt they entered the apartment with a doorman (with my permission) and did absolutely nothing. The only shade in the entire apartment that was down and not working was somehow overlooked. Im not sure how this is possible but mistakes happen…
So I rescheduled again…
3) Today I leave work early again and after an hour of waiting I call to check in and they tell me «Oh no we have you on the schedule tomorrow» Which was not true as we had confirmed today.
Extremely poor service and the company only seems to care about making money on their sale instead of maintaining and standing behind their product.
I would strongly urge not to recommend this company to future and existing tenants going forward. Some of the worst service I have ever had.

I had been procrastinating for years about getting real shades, as opposed to those paper temporary ones in the bedroom. I walked into New York Window Fashion on a Sunday. By Tuesday I had a consultant, Yaniv, measuring my windows and recommending shades, and by Friday I had five beautiful new black out shades, perfectly installed on my windows. The folks at New York WIndow Fashion, inc were a pleasure to deal with as well. I am so happy with their work and their attitude I will happily gave them five stars and look forward to getting shades installed in the rest of my apartment

I needed shades for my 2BR condo. I wanted black-​out shades in bedrooms and motorized 95% shade in living room. I compared 3 shade installers… NYWF came out with the best price for exactly same materials, installation, and service. I was very thorough in my comparison. I worked with Gil — one of the owners, super nice guy. Installation was good. Issues were fixed right away and the employees are professional and do the job well. Like anything you buy, make sure you compare prices. NYWF are likely to be more competitive than others and the service is also very good. I will definitely use these guys again and recommend them to many of my neighbors who are also happy customers.

I give five stars on my experience with this company. Yaniv (very cute guy) came to my apartment to give me a free in-​home estimate. He was on time and very professional.
After asking me what I was looking for, he gave me clear options and prices. No hard sell tactics (which are very annoying).
Once the order was placed it only took one week for my solar shades to be ready for installation.
Installers were also friendly and professional, they did not rush the job. When they were finished they vacuumed up the dust.
They deserve the 5 stars!

These people are VERY expensive. They quoted me a price that was nearly triple that of Janovic down the block. Stay away

I am editing my review below because I just received a call from NY Window Fashion. Gil, the VP of sales, was extremely professional and will be looking into resolving my issue. I have to say — I am pleasantly surprised on the attention that Gil has for his customers. I would recommend that if you have any issues with the completed job, you should know that the company really does care about customer satisfaction!
Thank you Gil! Look forward to getting my curtains fixed =)
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I had my curtains done 3 months ago and not only was the job delayed because they couldn’t ship the fabric pattern I wanted (after I put down a deposit), when they did do the job with another fabric, the sales lady (although nice in person) did not listen to how I wanted the curtains displayed. She had thought I wanted 1 division, when I clearly explained I wanted 2 divisions.
I insisted that the curtains needed to be redone when the installers came. I called right away when I noticed the error. But when I called her she said — ‘try it out for a few weeks and if you dont like, we will get it redone”. Well, she never lived up to her end of the deal.
Not only was she not responsive, when she did respond she said I had to pay money to get it redone.
I chose this place because of the reviews on Unilocal.I was very disappointed when the job was done and would not recommend this at all. I am going to someone else for my next window treatment.

we had a really good experience with this place. we worked with yaniv and he’s very experienced and professional. we didn’t know what we wanted when we first went in and he helped us think it through to figure out what would work best for us (and not what would give him the most profit). we ended up getting roller shades for now (black out for bedrooms and solar for the living room) and when we’re through moving in, we’ll probably have him come back so we can put curtains in. also, the one thing we really appreciated was that he came after work hours to do the consultation, which helped a lot so that we didn’t have to take time off of work.

Updated on 15^th February, 2011
After my Unilocal review was posted, Gil the manager immediately contacted me to try to rectify the situation. since then things have gone much more smoothly and I am now the happy owner of some beautiful window shades. He even got me some money back from Hunter Douglas for all the problems we had with their products. I’m impressed with Gil’s attentiveness and professionalism. He clearly cares about his clients and want to make them happy. I am now a big fan! Thanks Gil!
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UNPROFESSIONAL, COULDN’T EVEN ORDER THE RIGHT SIZE SHADES, DAMAGED MY PROPERTY… STAY AWAY AND GO SOMEWHERE ELSE!
I would give them zero stars if I could.
On 12÷6÷10, Seema from NYWF worked with me to select 2 window shades. At the end of the meeting, I expressed that I wanted to do meet with other vendors to price compare and she turned on the hard sell. Before I signed the order form, I specifically asked her whether this will be installed before year end as I wanted to take advantage of the Federal Tax Credit (up to $ 1,500) on selected window coverings. She said installation before Christmas would be a challenge but definitely doable by Dec 31, 2010. I expressly mentioned the Federal Tax Credit and asked her about it at the end of the appointment, something she later said I never asked about. I followed up on the next day with a phone call to NYWF, spoke to an Isabella and she confirmed that the silhouette style qualified for the Tax Credit. More on this later.
On 12÷22÷10, Isabella from NYWF called me at work and told me that my window shades have arrived and if the workers could install them in the afternoon. I took a half day off from work and rush home to meet the installers. The appointment time was around 2:30 PM, 3:30 PM rolled around and I called NYWF to check on the status. Isabella told me the workers are running a little late and will be there soon. 4:00 PM, no one showed up, no phone call from NYWF… I called Isabella and asked if the installers were coming and that my building does not allow workers past 5 PM. With a slight attitude in her voice, she said she was aware of the policy and they will be there before 5 PM. 4:57 PM, no one showed up and I placed one last call with NYWF and Isabella said the installers had a job that took longer that anticipated and I needed to reschedule for another day. Never mind that I took an afternoon off from work, the first 4 hours I wasted on these extremely unprofessional people.
On 12÷28÷10, The shade for the living room went up without any incidents, but the one for the bedroom was too long. The designer Seema ordered the wrong size! I stopped by NYWF to pick up the receipt so I could submit the paperwork for the Federal Tax Credit, and I asked Seema about forms that I needed to fill out. She told me that my tax accountant would know what to do. Not satisfied with her response, I went online and searched for the tax forms to use, I also noticed that only the Hunter Douglas Duette Architella honeycomb shades qualified for the Tax Credit. On 12÷29÷10, i spoke with seema and she told me that I never mentioned the Tax Credit to her, as the Silhouettes did not qualify for the credit. I DID mention the Tax Credit, on the day of our appointment when I told her I ordered the shades to take advantage of the Tax Credit and that the shades had to be installed by December 31, 2010. Looking back, I honestly feel that she failed to fully disclose information to me regarding the Tax Credit and all she wanted was to make a sale.
1÷12÷11− the installer Jose came by to 1) hang bedroom shades, 2) replace the damaged living room shade. The bedroom shades went up without any problems. Then he worked on the living room replacement shades… THE SHADES WERE TOO LONG! For the second time, these people at NYWF ordered shades that were too long. He called NYWF and was instructed to switch the living room and bedroom shades, when the long shades did not fit the bedroom either, he was told to force it in. He proceeded to bang on the shades to force it in, and in the process, chipped my wall and misaligned one of the clips used to hang the window shades. 4 more hours spent on these people and their products and I was left with: 1) no replacement for the living room shades, 2) chipped bedroom wall, and 3) bedroom shades that hang crooked and Jose banged the hanging clips so far in that the shades are misaligned.
I am still dealing with them and at this point I have NO confidence that they will do the job right. They will continue to have me take time off from work just so that they can continue doing a job that should have taken no more than 2 hours.
Bottomline: stay away.

I wanted to give a quick Unilocal to say that although the process to get my shades wasn’t the quickest, the owners took a lot of effort to help get the job done right. So wanted to to modify my original Unilocal to say that his business DOES listen to your concerns and acts professionally in their dealings.

After the store owner got the whole story from his staff and from me, everything improved. He called to apologize, and from that point forward he delivered as promised. He kept me informed every step of the way, and when he said he would call, he did. The installation was seamless (again, thanks to Andre and Stretch) and now i am a very satisfied customer. These guys took a bad situation and made it better. I RECOMMEND THESE FOLKS because they did everything possible to make me satisfied instead of letting me take my business elsewhere. Anyone who says customer service isn’t important should talk to this owner – he knows otherwise and delivers.