Nuthouse Hardware

It’s a really sad place, with miserable employees and ridiculous policies about returns or exchanges. A $ 5.99 item could be returned within 24 hours with a 10% restocking fee if it was one minute outside of that 24 hours! Really? I try to joke a bit and be upbeat with the people there, but it’s hopeless. I will never go back. and neither should you.

I came here last night because it was the closest hardware store and I LOVE that it’s ²⁴⁄₇. I also love that this is one of the most well-​stocked hardware store I’ve ever been to, it’s great! I do agree to others that this place is sort of disorganized and it sucks that there are no prices tags. but there are scanners around the store. The service was pretty good actually! I was helped by a total of 3 guys and they were all very helpful! I’m so glad that I have a hardware store to count on!

With my daughter living a block away, we were delighted to find a well-​stocked hardware store, with virtually everything we needed to work in her apartment.
Fred was particularly helpful and nice. When he wasn’t there, his associates attended to us quickly and pleasantly.
While items aren’t marked, there is indeed a scanner on the main floor, so you don’t need to purchase anything blind. The prices? A tad high, but commensurate with what one finds in Manhattan.

No prices on products. Feels like the size you up and make up a price. Very rude service. Can’t tell who works there. Had to ask 3 people for help all have bad info and then wasn’t allowed to return the unused product. Open 24 hours is the only good thing. The price mark up isn’t worth it unless it’s 3am.

Rude woman in her 60’s, no help at all. I’m not giving any of my business to this place because of her. Never again! I guess that’s why they call it the nuthouse.

Incredibly disorganized.
Terrible service.
Takes zero responsibility for products sold.
Buyer beware!!!

Terrible customer service. The man I spoke to on the phone completely blew me off. I called to enquire about spray paint, intending to head to the store if they had a certain color in stock. I was told that they carry the brand but when I asked for him to check if the color was in stock, he refused and I was told «That’s my final answer». I said «wow that’s not very helpful» to which he responded «anytime 24 hours» WTF! Don’t waste your time. I urge you to go elsewhere!!!

This place is great, in my opinion. It’s convenient if you live in the area, it’s open 24 hours, it has a wide variety of things you might need from hardware to dishwashing soap to kitchen utensils, and it’s not too expensive. The staff is generally nice too and will help you in finding things and whatnot. I go here to get keys copied and to buy things needed around the house and it’s a great resource to have in the neighborhood.

My boyfriend and I were plagued with the task of assembling a bed I had purchased online. But because the bed was only 2 feet off the ground, I needed to replace the legs so I could fit my under-​bed storage underneath it. I went to Nuthouse and had an EXCEPTIONAL experience with their sales associate Angel. He was literally a godsend (no pun intended). During the hour he spent helping us, he custom cut legs that would fit my height specifications, then he went above and beyond to cut the head off of 6 screws using a terrifying electric saw that could have seriously injured him (and which he apparently wasn’t supposed to use, but did so because he really wanted to help us out).
The detail, time, energy, and knowledge to help accommodate the ridiculous needs my bed demanded, could not have been met at a Home Depot or Lowes. Nuthouse is a full service business, that is less like a «Hardware Store» and more like a «Hardware Mecca.» In the future, I plan to only consult Nuthouse when attempting a project, as I am confident that the 3 things I’ll always be in need of: materials, assistance and patience, can be easily accessed there.

Needed a key duplicated. Felt pretty comfortable going into the first hardware store I passed on my walk home from work. Nuthouse provided me with a quick LOL over its namesake, but, unfortunately, that’d be the end of Nuthouse doing me any favors.
Quick key duplication process somehow took three visits to get right. To me, that’s pretty unacceptable. To Nuthouse, that may be best practice.
Whole drawn-​out process made me really question my current career path and had me briefly contemplating a life as a locksmith so I could do simple tasks like this myself.
I tried having a rational conversation with the guy behind the counter suggesting that he give me my money back due to the extended inconvenience, but I quickly retracted and left after determining that this hardware employee who couldn’t duplicate a key would not be able to grasp my advice on standard moral code and human-​to-​human virtuousness.

The worst hardware store in midtown. My roommate and I went to the manager for advice on fixing holes in the wall. He recommended several items, however, he failed to mention that we would need to cut around the current hole to fit the replacement wall into. The manager also told us that we would be able to TRY out the product and see if it works. If not, he would give us a full refund.
When we went in the next day to return the product, the cashier said that they have a strict no return policy. If we open the product, it can’t be returned. First of all, ridiculous logic. How are we supposed to see if the product will work on our wall if we can’t even open the packaging? Nothing happened to the product, nothing happened to the packaging. The only difference is that the foil covering the packaging is now torn off. When we tried to speak to the manager, he was always unavailable. After speaking to a worker there, he couldn’t believe the manager recommended us that product in the first place. He said a simple metal mesh is enough to cover a small hole and is very simple to install.

Biggest *holes on the planet. Go there only if you want to be treated rudely by an idiot that feels he’s doing you a favor by taking your money. Seriously, is what you need that important that you can’t wait until morning and go ANYWHERE but here? Do not reward these fools by patronizing them. If you absolutely must go, look in the door and see if there is a big black guy about 30 working the counter. He’s the only helpful employee I’ve met in my half dozen visits to this craphole. That was December 2014, so odds are he’s quit by now. Oh, and overpriced.

The Nuthouse Hardware store. Where do I start? They are an OK store. They have a great location and am next to where I live is why I chose to go here most often.
First, they do have pretty decent customer service. They always have men all over the place, but it does take you going out of your way to get their attention. You have to also let it be known you need help. This seems pretty typical for a hardware store though. Once you do have their attention, they aim to please.
Second, a lot of the product seems like it has been sitting there for a while. It’s also very packed! Everything is everywhere.
It is a decent hardware store. Definitely stop by if you need anything in the area. If not there are some bigger stores like Home Depot not too far away.

Pretty comprehensive stock for a neighborhood hardware store, and being open 24 hours a day doesn’t hurt.
The housewares items on the second floor are overpriced (as is just about everything here), but, again, comprehensive. You’re paying for the convenience, and that’s a reasonable trade-​off.
The staff seemed perfectly pleasant to me. Having read the other reviews, I guess I would be clear about their return policy before making a major purchase. But otherwise, a neighborhood standard.

The only 24 hour hardware store in New York City.
With that being said, obviously their prices are a reflection of their business hours.
Of course they’re going to have prices that are higher than Home Depot or Lowes, but where else are you going to find a dual flush valve on short notice, when most of the plumbing specialty stores in the city, are for the most part, closed on weekends?
I just wish it wasn’t double the price that you would normally pay at a hardware mega store.
And not having a knowledgeable staff worker on the premises to assist me with finding the correct sizes regarding the pipe fitting, and having to wait almost 2 hours for the right person to assist me, is really weird for a 24 hour hardware store.
The should have had one person on staff (for all of us at all times), who knows what we’re inquiring about, especially when we ask for it by name.

Great Friday night date spot, went here on a second date the other day.
They don’t sell alcohol so make sure your pre-​game is strong. They do sell Monster though, and I was able to sneak a water bottle full of vodka past the door guy. Just make sure you’re not too obvious, and the staff doesn’t like when you run around sloshing your drink everywhere.
Atmosphere-​wise: The lighting is kind of harsh, wear shades. Pro-​tip: Guys, take your lady to the glue aisle, one of the bulbs is burnt out so the lighting is kind of nice.
The music could be louder, it’s almost as if they don’t even want you to dance and have a good time. I guess there’s always tonic around the corner if you tryin to get freaky.
Upper floors must be VIP or something because they’re closed off, the door guy was being all secretive, didn’t want to take us upstairs. The best way to get up there is to ask for something really obscure at the front registers and they might let you in, with an escort.
Great selection of caulk for you ladies, but lots of tools… but that’s Murray Hill, love it for what it is.
Would return, hoping for a 3^rd date with the lady, fingers crossed!

What I love about this place is not just the fact that they are 24 hours. Which gives me the opportunity to do some late night remodeling of my kitchen but the fact that it’s called The NUTHOUSE.
I don’t understand how a place called The Nuthouse couldn’t have some insane stuff going on in it. The price scanners/​no prices on anything /​the rude service.
Go to any other place called The NUTHOUSE and see if they live up to the name.
This place is great.

A hardware store in the tradition of «real» hardware stores… Fast Freddy rules!
I also LOVE that I can stop in at 3AM and avoid the sheep that clutter and cram their way into every main channel at 8am to 7PM daily in NYC.
I just bought a pressure washer and some blue tarps.
They have heavy duty garbage cans, plumbing supplies, electrical… tools, rentals of some stuff we just don’t want to buy.
Manhattan needs 3 more Nuthouse locations to get rid of some of the holdouts that barely have anything in stock.
Good work gentlemen.

Yikes. First of all, the service was terrible. The store is split between multiple floors of the building. They told us to go to the 4^th floor for drill bits, and after hiking up four floors of stairs we found the fourth floor was locked. My husband hiked all the way back down to find another attendant, who then came up to cuss us out for being up there.
They had what we needed, but the people working there are certifiably nutso. The lady who checked us out babbled on for like five minutes about how the payroll was messed up, and how she was fired from other jobs.

Buyer beware! I really wanted to like this place. I mean it’s huge, open 24 hours, it’s locally owned probably, and pretty close to my apartment. The the customer service was not amazing when I first went in to purchase, so I should have been tipped off (despite there being around 10 ppl working on the first floor, it was near impossible to get someone to help us). However, it was really appalling when I tried to return something. Despite having the original receipt & original packaging and I spent around $ 200 at the place in various space saving apartment items, but it didn’t matter to them because no one even looked at my receipt. The item that I tried to return was a double bike rack, that I would consider defective since it didn’t stay up on my wall. they wouldn’t accept the return because it had been ‘used’. Obviously, If i hadn’t attempted to use it, I wouldn’t have known that it didn’t work. I was told that only a manager could approve this type of return, but I went twice morning and afternoon on the same day and the manager was ‘out’ both times. They said I should try back in the morning. When I asked if I could leave the bike rack there until the morning (it’s bulky and I have 2 kids with me) they refused, so I knew they were probably lying. There’s no way that a huge store like that just wouldn’t have a manager around. Finally, when the employee decided he was done talking to me, all of the employees just left the store and waited outside until I left. Neither professional or mature. I’ve never encountered anything like it. Btw, The bike rack was installed by a professional contractor who builds houses for a living, so not exactly an inexperienced /​idiot mistake could account for this problem.
It’s unfortunate that local places keep loosing business to the big chain stores like Home Depot – but shit customer service and refusal to accept returns like this is why.