Opening Ceremony

The store is pretty good. I guess depending on the time you go and depending on who’s there they may not greet you when first walk in. I called before going and spoke to a young lady. I ask her if she had a shoe and size she told me yes. When I got there the guys on the first floor did not greet me. I basically looked around and then just followed the steps. At the second floor the two young men that were there looked at me as if I didn’t belong there. They were hovering over the computer not doing much. When I ask for the show they told me they didn’t have it. When I explained I called and spoke to some one they gave me this «okay» response as if they didn’t care. It wasn’t their fault I know however you don’t go out your way to make someone feel uncomfortable. The clothes there are great but their employees. I was so annoyed by this. I worked retail when a client calls to check just check to make sure. Having someone walk over to your location and it not be there is wrong. On top of that it was raining. Hopefully they will get their staff together.

This place is one of my favorite stores in soho. Once you walk in, you be greeted by nice and friendly staffs. The staff are very fashionable and knowledgable with what trending. Bought a pair of boots by Repetto for an amazing price. They have many items on sale with designer names I like.
Many ready to wear runway look items.

If it wasn’t for the uncomfortable customer service, I’d give this place 5 stars. But unfortunately my experience with the sales workers killed the vibe. I absolutely love their clothing + accessories, however the sales associates somehow think they’re better than you for some odd reason. I had a female stare at me up & down and in a very dry manner tried to «assist» me, it made me want to leave the store even though I really wanted to visit other floors. It’s just so funny to me because they’re the workers & I’m the shopper (I’m not saying it means I’m above anyone just because of that, but if they want to act like they’re better than me, they need to think back to the fact that they’re working for a small salary & I’m the shopper lol).
2 stars only because of the crappy customer service :/

Came here for the vans X OC collabo. The staff was very nice and they led me right to the collab. I wanted to get a pair for me and a pair for my gf. Although it didn’t work out in the end, the staff was very nice and welcoming. They’re also very knowledgable in the field of street wear so they were a pleasure to talk to. Will be back for the next collab!

I’ve been hunting for a certain pair of Illesteva sunglasses in the UK for a while now and due to their popularity they were snapped up from every shop I tried. I managed to find them on the Opening Ceremony website and was glad they also shipped internationally. So of course I bought them straight away.
I then read the horror reviews on here of previous customer dealings with OC and immediately had doubts that the sunglasses wouldn’t arrive. Luckily they did! From placing the order until their arrival took around 4 – 5 days. Thanks a lot OC!

Opening Ceremony does something that no other stores succeed to do. Kudos for OC for bringing next-​level designers to the masses.

I bought some glasses that I liked here. I got home and discovered that the they were bent. I took them back but they were out of that style. The guy at the counter went into the back and brought me some limited edition out of stock glasses that were even cooler than the pair I was returning. They were 20 bucks cheaper and they traded them out and gave me a $ 20 store credit, no questions asked. Who says hipsters are good for nothing?

ONLINE order review
I’m a picky customer. Hell, I’m the customer that’s really nice until you get on my bad side and than its a very hard hill to climb back to getting into my good graces.
So I don’t understand the neg reviews.
My experience, was, brought an earring online during the cyber madness and was forewarned that the quantity was low, got a confirm email of purchase almost immediately letting me know it will be 3 – 5 days process. Within that time frame I hold my breathe and than I get a shipping confirmation and was like
YES!!!
I got it in the mail, and it was the wrong colour. I wanted fuchsia pink and they gave me pepto bismol pink, sorry, I love fendi and her daughter is just as talented but that pink is not light pink and I can tell from the pic which is why I didn’t want it.
I emailed the customer service dept and they were again, prompt with an auto reply stating that someone will be reply within 24−48hrs.
We did email back and forth a few times, it was never more than 24hrs I didn’t get a reply back from mine and pretty simple actually, rep apologized, said there’s no more (surprise surprise) and gave me optionS as in plural.
I elected to return it for full refund, shipping label was sent.
Now here’s where it gets a bit hairy. I send it as soon as I can, with all of the original packaging including the free oc baby tote bag cos I’m not like that – and I did it in a bag within a bag cos the box used to send to me literally had a fist sized hole in it (actually surprised the item was still inside)
i sent it back and forget about it, I don’t really return and I don’t need the CL that bad. but now it’s at end of dec, it was sent around 18,19 and shows it was delivered and signed for on 22^nd. but not a peep from OC or, a refund
We eventually resolved it and that was the only blunder, which is a small one really, and why I knocked off a star. well, that and the mix up to begin with, I would have preferred order is canceled rather than getting my hopes up but eh, I understand the logistics that is behind fulfilling orders so it is what it is
I’m only writing this review because I was very hesitant to order from OC in the past because of reviews written, I’ll admit it, and it took a discount plus the fact that they carry brands not widely distributed to get me to take the plunge.
The process has been nothing but great though, and the customer service is better than most and i can rat off the stores I shop online but then it’ll be longer than this review already is ;)

ONLINE ORDER REVIEW
A part of me loves OC and a part of me is so angry right now because I had the unfortunate first hand experience of purchasing online and it is an absolute nightmare!!!
I saw this amazing backpack online and the bag was not low in stock or anything when I ordered it. We’re going on two weeks and actually none of my items arrived so I send an email. They replied the next day (thanks?) and one part of my order is being shipped and experiencing delays, but the bag? The bag doesn’t exist! it’s sold out! Gone! So they tell me this in the reply email instead of letting me know as soon as possible but luckily refunded me a little after the reply email was sent. (I worry what could of happened if I didn’t email them). Honestly this all could have been avoided if the site just said: sold out or I would have understood if it said «low quantity.» I really wanted that bag OC and you lied to me.
My second gripe about the online ordering process. Most people make an account on a website they order from in hopes of keeping track of their package and order history. Right? Nope. Apparently your account is actually a blank screen. No offense but if this is a store marketing high fashion brands shouldn’t we at least be able to see a purchase history? Please? China does it. Amazon does it. I think even Zara does it (just logged in. definitely does.)
Honestly I think the online and inventory systems need vast improvement because they’re still running like it’s 2002.

The clothing selection is great though it’s a bit weirdly organized.
Their customer service is HORRIBLE. The people working there are super rude and don’t even try to help at all.

The deep discounts are downstairs…
Opening Ceremony has always caught my eye and some of my budget too. While I primarily shop online, it was refreshing to spend some time in their Soho retail location too.
Wallflowers need not step inside as you likely won’t find the bold or exotic collections in here appealing. Inspired by travel, art, and of course, fashion — Opening Ceremony is a dynamic brand that showcases unique designers while still staying true to their in-​house collections as well. I fell head over heels for a Kenzo jacket that boasted a large tiger pattern throughout. Was it a bit over the top? Perhaps. But, there was no denying that it was beautifully crafted and stunning. And, sure the price tags here are not for the faint of heart but if you’re down to dig a bit. you can score some major deals downstairs. Some other designers that I covet are also sold here:
Collette
Band Of Outsiders
Proenza Schouler
House Of Holland
Rodarte
Jeremy Scott
Suno
and Rachel Comey
You can find a long list of fashion forward designers here. And, the multiple Opening Ceremony collection are nothing to sneeze at either. One of my favorites is the one that actress/​muse Chloe Sevigny collaborated on!
My only ding would be for the sometimes aloof sale staff that works here. It’s hit or miss depending on who’s working but on my last visit, the crew on the Men’s side seemed to think that they were better than me and others in the store. Look, you’re quite swell because you work for such an innovative brand like Opening Ceremony but don’t get it twisted, you still work retail and likely couldn’t afford to shop here without your employee discount… are we on the same page?
TIP: Subscribe to their email list for the scoop on sales and promotions!

BEWARE their horrible returns policy, i.e. you cannot return anything. My first time in the store, I bought a cashmere sweater from the HER collection for my girlfriend’s birthday after we saw the movie and loved it. Normally, I am a Uniqlo/​Jackthreads kind of shopper, so I was dipping my toes into this high-​end streetwear world. I loved everything I saw and had to leave the store before I made a dumb decision and bought a $ 175 t-​shirt. Big problem though — I forgot said girlfriend was allergic to wool. Doh. I brought the $ 195 sweater back the next day, wanting to return it and buy a $ 115 crewneck sweatshirt instead.
After I explained my situation to an employee, I was told there could be no returns, only exchanges for store credit. On pressing, I was told that there was no possible way to even execute a return in the system. Um, okay yeah right pal. The «return» policy is clearly laid out on the receipt, so there is nothing illegal about what they did. However, if you are planning to drop $ 1,000 or more on a coat or something, just be aware that there is no way you are getting that money back if something is wrong with the product, or if it doesn’t fit the person you bought it for, or if they don’t like it.
Anyway, the whole experience soured me, so instead of having a lingering $ 80 credit at a store I dislike, I just bought a matching crewneck sweater for myself (cute, eh?) In summary, I paid $ 250.41 for two cotton crewneck sweatshirts and the wisdom to never come back here again. Heck, probably saved myself a lot more than that $ 80 in the long run. Back to Uniqlo with me…

They definitely have a very good collections!!! But somehow some staff’s service really need to improve!!!

Absolutely love this place. Especially because there are things to look at everywhere you turn your head, more levels than you ever imagined, AND the staff are unbelievably friendly. And not in the obnoxious way most of these stores are in Soho — you can usually see the fakeness. Without exception each employee in each section wanted to be sure I knew they had another floor, or just some tidbit. They almost made it seem like I could afford to spend money there! Or actually fit into any of the clothes! LOL Still, loved it.

The biggest gripe about this store is the fact that it is not for the meek of wallet. Highly expensive goods found here, all trendy, all foreign made (for the most part), and exquisite. The sale section even warrants a double-​take at the marked down prices. Needless to say, we did not score anything to purchase, but it was fun to peruse and the salespeople are quite friendly and helpful. The bf loved this ostrich jewelry case that was on the second floor in the women’s sale section. The men’s store, fyi, is right next door. Had I deemed it would be a good idea to splurge, then Opening Ceremony would be the place to do it for a fresh jolt of pop culture couture.

Really good selection and very friendly staff!
It may seem a bit overpriced, but there are some unique and well-​designed pieces.

This place has the worst customer service I’ve ever seen! I’m shocked that they are still in business.
I placed an order for a jacket 2 weeks ago, got shipping confirmation a week later, credit card charged, and today the UPS tracking # still shows «no information.» I called and e-​mailed several times, and when I finally got a guy on the phone, he simply said «ok we’ll just cancel your order.» WAIT WHAT? Is this some kind of scam? Charge my credit card, but don’t actually ship anything, wait for me to call, then offer to cancel the order without checking anything? I insisted that I’d rather know when I’ll be getting my purchase, but he refused and kept on saying they’ll refund me instead. I then asked him when I can expect to see the money back on my card, and HE HUNG UP THE PHONE. Hmm why do I get the feeling that I won’t really be getting a refund?! Now I have to call my credit card company to make sure that the money is indeed refunded. What a nightmare this place is!
Whatever fame this store has had up to this point is getting in and over their heads. They have forgotten the #1 thing that makes a retailer successful, customer service. Needless to say I will never be shopping there again, online or in store. I’ll advise anyone else from going near that place too.
UPDATE: Just as I expected, they did not actually cancel my order and issue a refund. They probably took my money and went and bought themselves a load of skinny jeans and cigarettes. I have opened an investigation with my cc company, hopefully they can help me get my money back. These ppl are liars and thieves.

Despite the ample complaints of other customers, I’ve never had a problem with their service. I ordered a shirt from them, online, in the midst of the aftermath of Hurricane Sandy and it shipped mere days later from their NYC store even though they’d sent an email saying shipments could possibly be delayed due to the storm.
Opening Ceremony carries my favorite designer, Russian designer Gosha Rubchinskiy who is otherwise damn near impossible to find stateside. They also carry a variety of other brands I like but let me say this of their inventory of Gosha’s current collection: they had more in stock, in more sizes, than stores in London or Moscow. So there. So much for them supposedly never having anything in anyone’s size or selling out and not informing customers after orders have been placed. Not my experience at all.

I wish Opening Ceremony wasn’t the exclusive USA distributor for the Kenzo Vans collection. That’s all I care about from their store, and that’s all I’ve been trying to get from them. A few months back, I contacted the fine people over at OCNY, and miraculously got them to agree to pre-​book the upcoming Kenzo «Grapes» Authentics. Now granted, this shoe was already on a lot of people’s radar, and I was sort of expecting something to go wrong, and sure enough I didn’t get the shoes.
The excuse was that they couldn’t fulfill any pre-​orders This was of course, found out by me emailing them after waiting 2 – 3 weeks, patiently waiting for shipping or payment confirmation. This was after I gave them my credit card info through fax, since their digital form was horribly made, and wouldn’t allow for more than one item on it. I understood, and was very polite about the situation, and I chalked it up as a loss. No big deal, I’ve been collecting sneakers for years, and this happens now and then.
Well, fast forward to two weeks ago, and the site repopulated a sz11.5 in the white Grape Authentics. I placed my order with the quickness, and received confirmation and everything! I was stoked that they restocked that size. Well, after once again patiently waiting for any type of response, I decided to send an email to their customer service, and it was automatically rejecting my emails. Good thing I had Sisi’s email on file from the first time around. I sent her an email, and I got a response back in a few hours, stating that they looked all over their NY and LA store for them, but couldn’t find them. She then proceeded to tell me that my card wasn’t charged, and that the order would be cancelled. She was of course sorry.
I was more disappointed, than mad that this happened to me TWICE. What makes it so bad, is that nobody gave a s#!t to contact me about it!!! They just waited for me to contact them. That’s more disrespectful than you can imagine, and belittling. Am I less than you? Are you so irresponsible, that you can’t own up to your own mistakes? OC doesn’t deserve to exist in this overcrowded retail world, so everyone should exercise their voices, by closing their wallets to this whack establishment. And please please please, KENZO… TAKE YOUR VANS ELSEWHERE!!! I WANT A FAIR CHANCE AT GETTING THEM!!!

I was sort of expecting a lot more from Opening Ceremony. I felt the selection seemed limited when I walked in. Also, no sales associate greeted or welcomed me or any of my friends that stopped by to shop. I’d rather order online.