Petco

My husband has been a loyal customer of this Petco’s fish department. We are setting up a home tank, and he has purchased hundreds of dollars worth of fish, food and tank set up from this store. One of our purchases were frogs. When we learned that the tank was not safe for frogs, we called the store and asked to return our remaining frog. We were told yes and given the name of an employee who okayed the return. The next morning, when we returned the frog, two employees, Joe and a woman who is the manager of the fish department, declined to take our frog back, despite us having been approved by another store employee to return the frog. We were so disappointed. We have been loyal customers to this store, and they had no interest in helping us continue to support the store. We will not ever return to the store and highly suggest Petco improve its customer service.

Big fans of this store. We got a rescue beagle puppy in Dec; been doing almost all our shopping here. Staff is friendly and really cares — surprising because it’s not usually the case in non-​pet big-​box stores. Our puppy, Tara, gets her grooming and nails done here and she’s treated really well. BUT THE MAIN THING I WANT TO TELL YOU ABOUT: The training classes she took here with JON RUIZ. He was terrific. Has a great way with puppies and is very calm and accommodating with the dog — and with the owners… He taught us all so much — my wife, kids and clueless me (I am very wary of dogs, and Jon’s manner helped me bond and connect with Tara in ways I would not otherwise have been able to). Many thanks to Jon — and HIRE HIM!

GO TO ANNA!!! She’s the grooming whisperer. My golden retriever is so fussy and difficult to work with and when I dropped him off immediately he completely calmed down and behaved! His fur is so soft and beautiful I can’t stop touching and petting him. Not exaggerating he really looks like a show dog. Love her! I’ll never have to worry about my dogs groomer again ^_​^ Thank You Anna!!!

I love ANNA from grooming department of PETCO! She was just amazing and took care of my puppy SOPHIE. If you guys go there pick either ANNA or SANDY.

As far as pricing goes, this Petco is the same. They have just about all the same inventory as well but maybe nothing too large as the location is smaller than others. I haven’t gone back here after my one emergency stop as I ran out of food, so for those times it’s OK but I try my best to not come here as they need a serious overhaul. The staff can never be found or act as if they cannot hear you when you ask for help. The place is absolutely filthy, I feel terrible for the animals they sell in there — mind you, I hate the fact alone that they are still selling live animals; mainly because all of their employees do not seem to be «animal lovers» so they are probably neglected.
Anyways, this place is convenient for urgent pet supply runs, but other than that I wouldn’t recommend it for anything. I am really hoping though that their corporate offices either give the location the upgrade and attention it needs or just closes it down.

Waited for over 10 minutes for someone to help me with dog supplies but there was no one around. Just one woman at the checkout station and a long line. So I went to a small local pet store, Petqua, that had great personal service and the same prices as Petco. Should have to gone to Petqua first.

Sale prices help now, so I just buy more pet food when it’s on sale. Staff are super friendly.

Could not bring myself to buy cat litter here after seeing this tragic display of nearly lifeless betta fish crammed into the smallest tupperware imaginable :(See photo…

Good service, great prices. Get their free rewards card and get discounts on almost everything!
This PetCo is a constant stop for the Boo and I when our puppy power is running a little low.
They have a clinic that comes here a couple weekends out of the month which offers many things like micro chipping for way less than anywhere else (15 $), vaccines, heart worm tests, etc.
Must go to if you have a furry little companion (and being that The Vanilla Gorilla is everyone’s friend, you totally do — you lucky schmuck!)

To whom it may concern:
Let me start off by saying that I have been a regular Petco shopper for years (multiple pets) and I was blown away by this situation. I have a new 6 month old puppy that I adopted from a rescue that had chewed up her current memory foam pad that we payed full price for from a Petco store (39.99). I knew I ad to get a new pad because the foam was completely exposed and partially chewed leaving the door wide open for more chewing. I placed an order online for the same exact pad and was happy to see it was quite a bit cheaper online. I ordered the grey size MEDIUM to replace the exact same one we had with appropriate timing for her to have a new one follow her spay surgery. Unfortunately, Petco made a petty big error by sending me a size LARGE despite the fact that I had ordered a MEDIUM. The packing slip that came with the order clearly said Medium. I was naturally highly disappointed because I needed the new one ASAP. Now if I sent back the pad in exchange for the Large that Petco wrongfully sent me it would take another couple of days to receive that. I decided to just exchange it at my local Petco store. I clearly had all order information and expected it to be a quick and easy process especially since I was having to do this all because of Petco’s careless error. Boy, was I wrong.
I went to our local petco for what turned out to be about a 45 minute process with no happy outcome. In order to get the size MEDIUM that I had ordered and already payed for, they needed to see a receipt. I showed them all of the information that petco had sent me upon purchase. Order confirmation, shipping confirmation, packing slips etc. the manager at the Upper West Side location in NY, Rafael, said that none of those were it and that I had to call petco to get a receipt since
and petco stores are not connected? What? You have the same name, sell the same products and also say that you can perform returns and exchanges in store… You are without a doubt affiliated. After about 10 minutes we found out how to pull up the specific numbers that he needed. He got frustrated with me and my asking how to acquire the receipts as if it was my fault. Shouldn’t Petco automatically send a receipt that can be used to return/​exchange upon purchase like EVERY OTHER RETAIL STORE IN AMERICA?
Once he found the numbers, he said that he was going to refund the amount I payed online for the bed (I believe it was about $ 23) and then I would have to repurchase the Medium in the store for $ 40. What? So I ordered a bed in size medium online for $ 23 by PETCO’s mistake they sent me a size Large and now I have to pay more for it when it wasnt my fault to begin with? I should have been sent the product I ordered but then when PETCO messed up the store should have been able to just give me the medium in place of it since it was their companies error. I have NEVER EVER in my life been to a retail store that had operated with such a shameful policy. You really should be ashamed of yourselves.
I ended up turning in my size large to the petco store and spoke with a woman over the phone who said she would send me a size Medium in a few days. I asked her if she would send a receipt and confirmation of this new order being sent and she said yes via email. Naturally, I never received a confirmation so now I have no bed, I’m out the money I payed and I have no idea whether the bed I ordered will ever come.
Rafael proceeded to tell me that the store gets complaints all the time and whenever the managers mention it to their higher ups they just said «this is how a corporate company functions so deal with it». He said Petco is just a corporate monkey and the managers have no say in suggesting ways to improve a stores function despite the fact that he gets numerous complaints daily… also referencing people who have ordered cat food online and received dog food instead.
There are so many things wrong with this scenario its unbelievable. My suggestions for you are that you reevaluate your return/​exchange policies within your company. If you purchase something online and Petco wrongfully sends you the wrong item you should not be penalized for it in the store by being charged more for it when it was the companies error. I wouldn’t be in the store at all if you had just sent me the correct product that I ordered. You should also try and get some more competent employees in your warehouse store. Its not hard… someone orders a medium… send a medium. Not rocket science. You should also take notice to how many of you petco stores across the country have 1, 2 or 3 star ratings on Unilocal.Its kind of astonishing and clearly you are not doing something right.
With the response I had for the store manager Rafael, I am not expecting too much here from this company in terms of personal reflection or compensation (since Rafael mentioned how the company doesn’t really care about their consumers or any issues that arise).

This Petco is a real hot mess and the staff is completely incompetent and unprofessional. I called ahead of time to see if they had a product in stock before I traveled uptown 25 blocks to the store to buy it. The person on the phone said «yes, it is in stock, I see it right now on the shelf.» I show up a half hour later and the product is nowhere to be found. I ask an employee (who I had to flag down) what happened and he says he will go check and see if the product is downstairs. He disappears for 15 minutes and does not come back. I flag down another employee and he says «oh whoever you talked to on the phone must have been confused.» No apology. No offer to order it. Nothing.
Total waste of my time.
Avoid this location. It’s shameful.

WORST experience ever! I brought in my Shih tzu for a low cut since it’s almost summer. I asked for 2 inches of hair so she would at least look like a shih tzu and I got her back with absolutely no hair. My poor baby now looks like a lab rat! If this wasn’t enough she was CUT by her terrible groomer 3 times! One of the cuts in between her eye and nose, it bothered her so much that she keeps trying to scratch it off. It has been 2days and the cut still hasn’t healed. I called to complain because according to their policy if your dog is cut it should be brought to your attention right away but no one told me anything. On the phone I was told by the manager that the groomer was just filling in for someone. So they’re bringing in people who aren’t even real groomers to handle your dog. The manager said that they would refund the money but it’s still not in my account and like I told him I care more about my dog being okay and not in pain than I care about the money! Money is not the issue even though their prices are higher than every other petco! Never going to this place again!

I used to come to this particular location all the time. However after they confused my dog with someone else’s and gave her a buzzcut, never again. My poor westie looked like a rat. I shouldn’t have left my dog when they told me my usual groomer was not in, but my dog REALLY needed to be groomed.
Best part is that they tried to give me someone else’s dog when I went to pick mine up and wouldn’t believe me when I said the dog wasn’t mine (of course, as the dog obsessed person I am, I have TONS of pictures of my dog on my phone, so I had proof ha!). Eventually, as my voice got louder the angrier I got, my dog heard my voice and started barking, so they finally went to get her and I left.
My dog now freaks out whenever she notices we’re walking towards petco. Poor thing is scarred for life.
Update: I heard the girl who groomed my dog was transferred to another location! pups of the Upper East Side beware!

I have to go here because they sell the food I need, but the most important stuff is upstairs and the place is always a mess. There are not enough people working here either and the layout makes it even harder to find anything. You find yourself wandering around in a daze and they are constantly moving things around too. Overall dirty and understaffed, Petco please renovate this shop to be like the others not too far from here.

I came to this Petco because of the sheer convenience of its location. If I had a choice (and more time) I would have opted for one of the locations throughout the city because there’s something about this particular Petco that… just didn’t click.
I honestly still can’t put my finger on it.
–Maybe it was the layout (it’s got two floors like Union Square) and it’s lack of organization (I had to circle the cat food *area* a few times before I found what I was looking for)?
–Maybe it was the glacial pace of the (almost non-​existent) staff (I found three, all huddled around the register/​office area — with one actually helping customers)?
–Maybe it’s the potent waft of marijuana that caught my attention on the second floor by the cat litter (maybe it was a new brand)?
Whatever it was, I will be sure to not be lazy and actually make my way to my primary Petco location going forward.

With all the dogs on the UWS, my dog petting compulsion has been getting a serious workout. Having spotted one rather cute dog sitting on a bench on the median on Broadway, an idea got in my head. Can I buy just one dog biscuit from Petco? The answer is no. But better still, the cashier at Petco let me take one biscuit for free! How sweet was that?
This may set a dangerous precedent for Petco. I really can’t control myself around cute dogs.

not a great petco.
This petco seemed to be lacking something. It felt like the equivalent of a run down mall.
Take a short walk and go to the Manhattan Valley at Columbus and 100 one — it’s so much nicer.

A Petco is a Petco is a Petco. However, this one has a particularly unhelpful staff and grooming rates that are way higher than even some of the private doggie salons in the area. For that price, Im gonna go somewhere that pups will get a nice massage at least.
Dont bother asking the staff at this PetCo for food reccomendations. Pet Health Store is a couple blocks away and THEY are extremely helpful and actually give suggestions that will be good for your beloved four legged friend, as well as samples to try before you buy.

One of the smallest PetCo’s in the city. They also don’t carry the larger sizes of the cat food I usually get in Union Square, so that’s a bummer. There weren’t many visible staff members there on a Sunday, but the one I encountered was pleasant and helpful. I’d just say this place doesn’t have the best selection.

I think of PetCo as the WalMart of pet stores. Huge, dirty, not a «fun» shopping experience, but has everything.
This one also happens to be conveniently located. And the PetCo Pals card comes in handy, because I can get 15% off huge bags of Natural Balance dog food (don’t feed your dogs anything less, people!).
If you have a question, don’t bother asking their staff because they don’t know. You can get more information by opening up another browser and googling whatever you’re looking for. Clearly these kids (and I say that because most of them are several years away from being legal) are hired because they are a cheap labor force, not because they possess any special animal knowledge.
Unfortunately, the groomers are also pretty poor. $ 53 is the standard grooming but doesn’t include ear cleaning or – super disgusting, I know – gland purging. My french bulldog doesn’t exactly have a coat that needs trimming, and I’m perfectly capable of shampooing her myself. So what I really bring her in for is to get her ears/​teeth cleaned and that disgusting little necessity that comes with owning a small dog. I don’t exactly know what’s involved with purging the glands and I have absolutely no desire to ever learn. Siiiick. Anyway, because PetCo charges an extra fee for that, I can take my little girl to a higher-​end place down the street for the same price, where the groomers are well-​trained and more professional than the teenagers working at PetCo, and where the floor isn’t covered in dog hair. It’s a no-​brainer.
I’ll keep coming back to PetCo because it is convenient and they always have exactly what I need, from food to toys to vitamins to shampoo to… well, you get it. But if I have a question and need expect advice, or want something high quality like grooming services, I go elsewhere.