Polished Apples

I went in for a routine repair. My phone had liquid damage and so I received a new battery and a new jack for the charger. But it still wasn’t working fully.
When I went back it turned out that the issue was beyond repair and I needed a new phone. I was not in the market to pay full price for a new one and the one they offered (refurbished) came with a great price tag and a few extras (phone case, charger, extra storage) thrown into the mix. Travis, one of the owners, took care of me and gave me all the time I needed to figure out what was going on. I upgraded from a 4S to an iPhone 5.
I felt great by the time I left the store! Because I had made a repair purchase only a few weeks before, he took off a considerable amount of $. That was something that made this deal that much sweeter.
The store is new and looks good, too. The second time I went in they were tooling around with a hoverboard. I don’t know what was going on there exactly, but it was kind of fun and added an air of levity to the atmosphere.
Overall a positive experience and a place I would certainly go back to.

While doing some Christmas shopping I dropped my iPhone 5. No cracked screen but it wouldn’t turn on or off .the screen was black and nothing I was doing was helping. I happened upon this gem of a store and immediately went in for help. I got a good feeling when I saw so many people. everyone was being helped and everyone was super friendly and very helpful and attentive. They took my black screen phone. pushed some buttons and bam… it was on again. Even though it was a simple issue, I felt comfortable with what they did and was happy it wasn’t anything major.
Thank you Polished Apples! Good luck on your new venture! I’m sure you’ll be a huge success!

These guys are great! Fixed my phone in 5 minutes and accidentally I left a bag there — and they held it for me all week. The price is reasonable and they are nice on top of it. Thanks Polished Apple :). Cheers to you.

Beautiful store, knowledgable staff and an amazing customer service !!! Walked in with a broken iPhone 6 screen and walked out with a perfect «polished» phone !!! Definitely a place to go when you need your phone or laptop fixed !

First of all let me start off by saying «What a beautiful store!!» I went it with the thought of just repairing my broken screen, but ended up upgrading to a 6Plus. The staff was extremely friendly and knowledge!
They fixed the broken screen in no time, and now my daughter and I are both happy!
Will def be coming back, need an upgrade on my desk top!

Where to start. I walked in and asked for a quote for my iphone 6 that had a cracked screen. Everything else on the phone worked fine but the screen was just broken. They quoted me a price and I told them I could get it done cheaper at an apple store, to which I was told that it actually was more expensive at the apple store, and the website was wrong (should have been warning sign number 1). I asked if getting it fixed there would void my warranty. I was told no it wouldn’t, they use «original parts» (this will be important later in the story.) I figured the extra 20 bucks was worth not having to schlep to the apple store on 9^th and 14^th and went for it. They told me it would take 10 minutes, so I told them I would leave and come back in half an hour. I came back and they had my phone. Looked good, turned it on and low and behold my touch id wasn’t working. Oh. So they took it back and told me to wait 10 minutes. 20 minutes later I asked what was going on, and a guy came out with parts of my phone in his hand and said he needed to change another part and it would be 10 more minutes. 30 minutes later I asked if I should come back later. They said yes. I came back an hour later, and the tech came out and said I had to wait for another tech who could fix it, would I come back at 5pm. He told me to take the phone in the meantime. Got back to the office and took a look at it. The screen was total crap. Not original. Pink. Dull. I took a picture next to an original iphone 6 and it was not even close. Also the my headset wasn’t working anymore. Went back, said I want my money back, asked them to put the phone back the way it was. They agreed to, and brought my phone out 10 minutes later with the broken screen. And the touch and headset still not working. At this point I asked to see a manager. I told him these weren’t original parts. He said «There are no original parts anywhere in the world except from apple.» And… «By original we meant high quality.» At this point I said maybe they shouldn’t tell people they are original parts. This is when things got real ugly. The manager started acting like I was getting out of control, which I really wasn’t. He started saying «look at this store, it’s high quality!» and «don’t come in here and insult my employees!» I wasn’t insulting anyone. I was told something that was not true. I was just trying to figure out why they were telling people they were original parts when they definitely weren’t. He started to get visibly upset and I decided it was best to just walk out of the store before he got angrier with me. They gave me my money back, but now I think I will have to pay more money at the apple store to get it fixed, if they will fix it at all now that it’s been tampered with. I’ll post a picture of the screen quality. Do not go to this store. Bad parts, bad customer service, bad technicians.

I met the team at Polished Apples just after they opened for business. They made me feel confidant that they could repair an Apple computer, tablet or phone immediately.
The first inkling of confidence came from the design of the store itself — clean and modern. They sell a lot of refurbished Apple products and the displays are uncluttered. Yet they have a huge selection of products.
Walking through the shop I was greeted by several employees in a genuine way. Even better than that they knew what they are talking about. They helped me understand what was going on with my phone, told me how long it would take to fix then they followed through.
Thanks guys,
Michael O