Prisma Cargo Solutions

Update! I won’t recap the bad experience I had with them again, but I just got a judgement against them in small claims court! You can do it too, it’s really easy, just google small claims court New York. It takes a while and it a bit annoying, but there’s nothing quite so satisfying.

I hired them for an international move. The offered me a great rate and were very responsive at first. They hired all third party vendors for every stage of the move. The problem came after the shipment had left the US, because they did not pay the final vendor on time, and my shipment was held hostage for over 20 days thanks to that. They seemed to have disappeared from the face of the earth, I tried calling them every day to every phone number I had and got no answer. I sent several emails to the four contacts I had in the company… No response in almost a month! But then I used a fake name and email to ask for a quote as a new customer and got a response in 30 minutes!
That seems to be the way they operate, once they hook a customer they delay the payment to international vendors to finance their operations.
I would seriously advice against using this company for international moves.

After reading the reviews on Prisma I guess I should be counted among the fortunate ones.
They do sound professional on the phone. They are somewhat responsive.
Packing my stuff in Cleveland was fairly good. Hard-​working people came to do the job, treated the stuff with reasonable care.
Then, when the stuff arrive in Israel, they were basically useless. I was asked to pay over $ 1,500 above and beyond what we agreed.
I spoke with Alex, Brad and Juan. They all sounded reassuring. Alex would be the guy that would help me claim a refund (I’d say return) of my money.
I guess they laugh when I call and leave a message the way con financial brokers do when they receive calls from investors asking for their money.
Absolute silence.
I’ve heard horror stories about other companies, but at the end of the day, the least problematic seems to be KEF. I regret I didn’t use them.
Go with your guts, at the end of the day you’re in their hands because they have your stuff, and they know it. But avoid Prisma like the plague.

Under no circumstances should you hire this company for your move. I used them for my NYC-​Singapore move in Dec 2014-​Jan 2015 and rue the decision.
While sales and billing are very attentive (billing emailed me three times in two days to pay the full bill several weeks before it was actually due), operations is negligent and unresponsive.
It is now the end of March and I am still trying to recover $ 100 in rush fees I had to pay because they failed to notify their partner in Singapore to expect my shipment. I the customer was the one to notify them. Worst of all, far from apologizing for their negligence, they deny any wrongdoing whatsoever.
Prisma did not give me tracking information for my shipment in a timely fashion despite my asking for it repeatedly. My boxes were picked up Nov 24 but I did not receive any sort of departure notification or tracking information until Jan 9!
Seeing that my shipment was due to arrive soon, I asked Prisma for the contact information of their movers in Singapore to make sure they filled out a form that my building requires for insurance purposes. To my great surprise, their business partner here had NO IDEA my shipment even existed. I called them on Jan 16. My shipment arrived Jan 17. Prisma sent them my documents on Jan 19.
Once my shipment was in the possession of Prisma’s business partner in Singapore, they refused to deliver them to me because Prisma had not paid them. After more emails and phone calls that I should not have had to make, my goods were finally delivered a week later.
It is also worth noting that I was given an estimate of port fees of $ 100-​$ 250. These were not covered in our contract. However, I expected them to at least be in the ballpark that Prisma estimated. They turned out to be $ 500. You should factor this into your costs if for some reason you decide to use Prisma.

Finally getting around to writing a complaint about the beyond-​awful experience we had with this company when shipping all our belongings from New York to Malaysia. The photos speak for themselves. As well as the hideous damage sustained by most of our boxes, delivery was also delayed by several weeks because nobody thought to let us know we had a customs fee to pay and our stuff was sitting in a warehouse until we paid it. What a joke.
Luckily we only had a few damaged low-​value items in these boxes. This is only because I am completely obsessed with packing correctly and used a huge amount of bubble wrap and packing materials. The damage to these boxes is completely inexcusable. Our friends who also shipped to Malaysia were appalled by the state of our boxes so I do not believe they were damaged in customs or at the dock because nobody here has ever seen anything like it.
Oh and I should also add that the moving team turned a day later they were supposed to with no excuse. I didn’t complain at the time because I didn’t want our stuff mistreated — HA!
All in all, avoid these jokers at all costs.

My daughter used them to move her belongings from New Jersey to Calgary Canada. They were very rude and unprofessional.
They lied about the price, they sent an invoice and it was $ 500 more that it was in estimate. She wanted to talk about the difference, they started blame her. She wrote complain to BBB. Aafter my daughter complained to BBB about them, they didn’t pick up the phone and sent an invoice $ 400 more! I need to call them and ask about the delivery, they said if we didn’t pay they will charge us more and the shipment will be abandoned. The lady on the phone was rude to me and yelled. We paid them because we were afraid that the shipment would be lost/​Never use this company!

I hired this company to move my belongings when I was pregnant and they changed the price on me after the fact. They where rude, unprofessional and just a total scam.
My belongings whe finally moved into storage and I have an expansive piece of large artwork and a new luxory king sized Matress that are missing.
I have tried sparing with the owner of the company who has denied moving my stuff when I was present when they picked up my things, he is unprofessional, talks over the top, has tried attacking me personally and refuses to deal with the issue.
Dealing with this company has been nothing but stressful and a huge scam.
Next stop NY ombadsman and consumer affairs. Wrong person to mess with Alex. You’re nothing but a theaf.

Hired Prisma to move me from California to Canada. They said my shipment would take 1 – 2 weeks. It took over 1 month to arrive.
I was repeatedly given inaccurate information re: the location of my shipment and when it would arrive. As soon as my stuff arrived I filed a complaint with their customer service and surprise surprise — No response.
And they’ll probably post a bullshit rebuttal under this comment like they do with all their other negative reviews. don’t listen to their excuses. I was lied to, and truly feel I did NOT get what I paid for with this company
All in all — Don’t hire Prisma. Unprofessional and Unreliable.