Red Clover

This place receives NO STARS (even though I had to put one) — I have been calling to schedule an appointment for 2 months now and they still haven’t called me back. I must’ve left 20 voicemails. Once they texted me saying they would call and never did. Absolutely ridiculous. Do NOT buy this groupon its a rip off.

Avoid at all costs! I bought a groupon and tried to make an appointment, called for a week, left voicemails, got no response, eventually had to go there and make an appointment. So my appointment day came, rushed from work and was told that she was running behind! I asked how long? An hour or more??? Crazy like why did no one call before hand and let me know! I won’t be back to redeem my groupon! What a waste!

**Disclaimer: I have never ACTUALLY been to Red Clover. I never even got the chance to get a solid appointment.
My fiancé bought a groupon for this place in the beginning of August for a surprise couple’s spa day for my birthday (August 23^rd). He made an appointment for the Sunday after my birthday as soon as he bought the Groupon. The entire week leading up to my birthday the excitement was building for this surprise he had planned. He called to confirm the day before and got no answer. The morning of my surprise massage as we were getting ready to leave the house, he received a call from the owner’s (not sure who it was?) cell phone explaining that our appointment had to be cancelled because there was an emergency so they had to close the entire place for the weekend. That would have been GREAT to have known maybe a day or two BEFORE our appointment… but okay, whatever things do happen.
A couple months went by and come the end of November, I realized that the Groupon he bought was due to expire December 8^th. I called to book a couple’s massage and after finally getting in touch with whoever’s cell phone is listed on their site, she informed me that she had no openings until December 6^th. So I hung up happy that it worked out before my Groupon expired. I booked an 11am appointment on a Saturday morning. We woke up that morning and were getting ready when she called us at about 930am. She explained that her massage therapist was running late or something and that we were going to have to get pushed back until 1pm. Okay, no big deal. I’m an easy going person and I had nothing else planned for the day so I told her okay.
Then we receive a call at 1145. She now has to push our appointment back until 4pm. I tell her no, I’m sorry I can’t do that. She asks me to reschedule, I explain my Groupon expires in two days and she says she has nothing available in that time frame.
So, now I’m stuck with a rotten taste in my mouth about this unprofessional business, no massage, and wasted money on a Groupon. This business really needs to figure out management and customer service in order to succeed in the future.

Brief:
Redeeming a gift certificate, I my appt 1 week in advance. Thirty minutes before my appt, I received a phone call from the receptionist informing me that my therapist is 30 min late and that they would call me when she arrived (???). Considering NYC traffic, I chose to overlook the delay, but was rather curious about the «we will call you.» I delayed as much as I could and then proceeded to the address… The suite door was locked and I was stuck in the hallway for 30 min. Nowhere to sit and relax while I waited and became irate. The therapist finally showed up and was apologetic to see me pacing the hallways explaining that the receptionist locks herself in until everyone shows up??? Really? How sweet, professional and thoughtful of her to be so considerate of the clientele.
My massage and facial were professional and well done, but I will not be returning.

Booked a couples massage from groupon $ 99. Booking process straight forward over the phone & indicated which gender masseuse we each preferred. Arrived on time — completed a 1 sheet questionnaire. Receptionist was ok (could have been a little more polite). Groupon deal was supposed to include a beverage — we were offered tea. In the massage room, we each lay down & the first thing they did was squirt some bangay-​type lotion on my lower back — I had no back pain at all, & even voiced my concern as it went on. Then they placed a heated pad over my back. I was able to tolerate this for about 5 minutes. The cream was burning & the pad was far too hot. I rubbed the cream off as best i could with the sheet & removed the pad. We were kept like this alone for about 15 mins — complete waste of my time. Then the massages began. The headrest was so uncomfortable, the bottom part of the ring was pushing up into my throat as he massaged my back — had to have this removed & lie on the bed with my head to the side. Awful massage — didnt even massage my feet hardly! Even though we paid for a 60 minute massage, we only got 40 mins each. My boyfriend really enjoyed his massage — it was his first time ever. But for me it was horrendous. I gave it 1 star, my boyfriend gave it 4 stars. I personally would not recommend this place. Also — there are no restrooms inside the spa — you have to go exit the place & go down a corridor. Need to request a key from reception.

Quite possibly the worst «spa» experience I ever had.
First off, I called Saturday morning to book a massage for early evening. When I spoke to the receptionist, she insisted that 4pm was the latest they could do. No problem — I just had to rearrange one thing and be able to make it.
So, once I arrived in the office (out of breath because I was rushing to make it on time) I was first greeted by a completely empty office on my right and dirty rooms in which the sheets had not been cleaned on my left. After checking in with the receptionist, I was forced to wait 35 minutes for my massage to begin. 35 minutes! Unbelievable.
I then expressed my frustration with the masseuse and his response was «yeah. I’m not the receptionist.» I got on the table trying to let it all go and relax to enjoy my massage. No can do. The «bed» was more similar to a table — the hardest thing I’ve ever been told to lay on. The sheets were grainy and felt awful against my skin. And then head pillow sat on top of this table with a whole for my face to look through — meaning my neck was arched uncomfortably up the entire time and the scratchy sheets were brushing against my face. Furthermore, I discovered about halfway through the massage that my knees were both really hurting — this is because they did not put any type of pillow under my ankles in order to protect them.
The massage itself was very below average. Even when I requested deeper pressure and specific areas focused on, my needs were nowhere close to being met. However, that was not the main issue. Because my masseuse did not have me turn over for the entire hour, all of the issues of the table and position became so horrible that I was about 2 seconds away from asking him to stop so I could leave. Thank god it finally ended.
To add insult to injury — the receptionist made a comment about how she could hear me snoring while I was on my way out. I must’ve dosed off for a minute and she felt it appropriate to acknowledge how loud it sounded in the extremely open office space. So insulting.
Overall, unbelievably awful experience. Don’t go!

I called them specifically asking for a female masseuse, and was told over the phone that I would get one, so I proceeded and purchased the massage over the phone. Once I get there I am taken in a room with a male… at that point it was too late so I went with it. The place is not relaxing. You could hear absolutely everything that is happening outside of that room. Every word that is spoken and every time the phone rang as well. I couldn’t relax at all. The table that I was laying on getting massaged on had one leg that was shorter than the rest so I kept rocking back and forth. The entire experience was not relaxing… I felt like the Masseur was very knowledgeable and he did a great job with the massage, when I left my body felt great, but just the entire experience was not what I wanted it to be.