Serina P C Cheung DDS PC

I just had my first experience with this dentist and my visit was SO BAD that as soon as I got home I had to write a Unilocal review.
In a nutshell, she overbooks her appointments. I came to the office at 11:50 am for my 12 pm appointment and waited 2.5 HOURS to be called in. I got my x-​rays done and teeth cleaned, but when she discovered a small cavity she told me that I would have to book ANOTHER appointment to get it done. When I told her how long I had waited, she told me that next time I should come in the morning when there is less wait. Excuse me, but why should I be responsible for questioning if the wait will be outrageous in the first place?
Her excuse was that it is impossible to predict how long each patient will take because some patients require intensive work. I have been to other dentists serving similar communities before and those dentists never made me wait like this dentist did. I expect someone who has been practicing as long as she has to be able to predict and understand her own limitations.
When she asked if I would like to book my next appointment, I said no thanks. I may have been foolish to wait as long as I did today, but heck no am I going to do that again.

Serina is the bomb! I went in today, and it was my first time to the dentist in four years. I told her that and she didn’t judge me at all– instead, she was super nice and we talked about my tattoos and everything else under the sun. She has excellent «bedside manners.» I really like her!
Things to note– cash only. Was no big deal because I have a great copay with healthplex. But she graciously offered to let me pay next time I was in if I didn’t have cash. Also, she said it’s better if you come in the morning if you don’t want to wait. I had about an hour wait– but she said I should go run my errands and she would call me when it was my turn. So it worked out perfectly for me. But just a heads up!
First dentist I think I’ve actually liked, though I’ll never like getting my teeth cleaned. :)

Serina is the most relaxed gentle dentist I have ever been to. I have had so many problems with my teeth since I was a child, as a result I am always terrified. Not with Serina, her and her sisters make me feel at ease and in good hands. She explains everything she will be doing a head of time and answers any questions I have. I have recommended at lease 15 people to her all who also think she is amazing. She is very popular so I recommend making a morning appointment!

I’ve been going to her for a few years now. If you go during the weekend you may have to wait a bit. But I think it’s worth the wait. She does a great job cleaning your teeth. When I needed a filling she did a great job with that as well. Definitely would recommend Dr. Cheung.

The appointment process was easy. I was able to book a cleaning Thursday when I called Tuesday. I arrived on time and waited half an hour before she attended me.
I like that she asked if I wanted X-​rays done and I declined since I got them last year with another dentist.
The big complaint is her heavy-​handed cleaning. This is the second, and most likely my last time getting a cleaning from her. The first time left my gums red and scratched up. This time the inside of my mouth is scratched from her suction utensil. I’ve been to at least 4 other dentists (I switch insurance often) for cleanings and this is by far the worst and roughest treatment. I made a mistake giving her a second chance.

LONG STORY, BUT READ!
i came here because my insurance company made her my dentist. im not saying that the dentist has problems, she probably does a good job to your teeth, BUTTTT!!! her receptionists are a pain in the BUTT! those twin ladies just chat on and on even with two patients standing there waiting for a good 10 minutes and they just ignore you like you dont exist!
they applied for my two root canals, i appreciate it. but the lady at the front desk is just RIDICULOUS! i was back for an xray for my second tooth and i gave her my report from the endodontics even before she asked so she can get things done QUICK. then i explained to her thoroughly that i am back to apply for my second crown. and she asks me for the report. i told her that i JUST handed it to her. and she asked about my other root canal and i said im waiting for the approval and she asks me for the report on that tooth and its ALREADY in the folder, and she said thats the one i just gave her. –_​_​_​_​– so i thoroughly explained it to her again and she asked me for the report on the one i was going in for (the one i passed to her). UGH!!!
FINALLY, when i was DONE explaining, i asked her if my first crown was approved, and she said she didnt know. she told me to wait for her to call the insurance company, so i sat and waited for a good 20 minutes and she didn’t even TOUCH the phone! so i called the insurance company and they said they wanted to speak to someone at the RECEPTION. so i handed her the phone, and she PASSED IT TO THE DENTIST. OMG IS SHE DUMB OR WHAT!!! UGH!
SERIOUSLY? this kind of service?!
i called my insurance company after all of this STUPID mess and i asked if i can change my dentist to someone else, and they said, for me to get my crowns done ASAP, i had to do it here because i applied for the crowns here. and if i changed my dentist, i’d have to apply all over again. they suggested me to change it after the crown. and THAT IS WHAT IM GOING TO DO! NO WAY AM I DEALING WITH THIS TWIN LADY AGAIN.

Very clean office.
Waiting room a bit small but enough for the traffic they get. If it gets busy and all the seats are taken, expect to sit on folding stools/​chairs. Grab a magazine or watch the Chinese soaps they have playing. When your name is called, be prepared to get some tooth fixins.
Front office is managed by two twin adult women, I thought that was kinda cool.
She takes most insurance plans.