Sleepy’s

I just received my new mattress and box spring and had to write a review. Jameel was incredibly accommodating, working with us on price so that we could get the style we preferred for $ 1,000 off the list price. He didn’t pressure us to go for a more expensive model and was very helpful. I called a few times to make changes regarding the size of the box spring and to check on delivery timing, and he helped each time. I’m really pleased with the service and was thankful that a friend referred me to Jameel at this particular Sleepy’s — mattress shopping can be very overwhelming!

there is some real darkness going on here
i went to the 72^nd street sleepy’s
found mattress (guy ignored me)
asked him to write down the price he quoted me
he would not
i went around the corner to the broadway location
same bed
extremely different price quote — as in 1200 dollars
would not write down price he quoted either
went home
and slept on the floor
i

First of all I will NEVER buy a bed from sleeps again their Queen is smaller then standard size and when I called the customer service they told me well I can exchange it so I call the store this very nasty sales person I ask him how much is the king size he said well I have customers I’ll call you back and hong up I called back and asked for the person who helped me and he gave me the wrong number to contact her. Now I am pissed to waste 1,000 I am very unhappy I could have went to macys for a better deal and I am treated like crap when all I want is a better bed which I am willing to pay for but I guess since they have my money already they do not care I will refer all my friends and business partners to go else where!!! Worst experience ever giving this trash away

Score another for Miguel, a wonderful, patient, informative salesman. We got a mattress and box spring delivered today.

worst products and worst customer service
I bought a head board, which was defective
I tried to exchange it, but I was told I have to pay 99 $. What can of warranty is that
I will never buy anything from them again
Update:
Sleepy’s customer service called me next day and made things right again
Thank you sleepy’s for the quick response and doing the right thing in a very professional way. I was impressed
I will be shopping again this weekend at our local sleepy’s

If I could give Sleepy’s zero stars I would! Unfortunately, there is no such option. We have been through a complete nightmare due to them, and I cannot say it is from bad dreams sleeping on the mattresses from them!! We first went into their upper west side store approx one month ago, and Jameel helped us choose the right Tempur-​pedic memory foam mattress to suit our needs, as both my husband and myself have back problems. We thought we found the right one. He was very nice, and got us a delivery that week, and took our old mattress away for a nominal fee. Then the nightmare began. The delivery guys came, with the 1^st mattress, but due to the «cold weather» memory foam mattress freeze in the winter, and Sleepy’s a) does nothing about it, and b) does not inform its clients that have stairs that this may be an issue for them, and, therefore, come back in the summer and buy your mattress. It gets worse though. When they come, they tell us that they will damage it, if they bring it up the stairs trying to bend it, and therefore have to either take it back (which will result in another frozen mattress event), or leave it to thaw. I speak to Cust. Serv. who guarantee me that they will have someone come by the end of the day to swap, especially since, these competent delivery men left the mattress blocking our front door, posing a fire hazard for our family! Sleepy’s was aware of this and despite multiple calls to both Cust. Serv. and Jameel, no one followed through with their promise. We were blocked until the next morning when ONE delivery guy showed up to take the mattress upstairs and remove the other one!!! I immediately call Cust. Serv. and Jameel again! How can one person show up and expect to move a mattress?!? I am told to give him credit for the fact that he tried his best to do his job, despite his partner’s absence, and he will be back in a few hours, (which was 8), to fix my mattress situation. Instead of an apology, I was supposed to clap my hands, and award this man, and Sleepy’s for their work ethic. So here we are at the end of February my husband is complaining that this mattress is bothering his back. It is just too soft. We are within warranty, so I call Jameel. He got us the firmest mattress within the same price point which was appreciated. He also set up delivery for two days later. I pointed out the frozen mattress issue, he assured me that the weather was warmer, and, therefore, I won’t have to deal with that now. Well, last Wednesday, March 4^th, Sleepy’s came to deliver the mattress, and take the other one. I was at work, so my housekeeper was accepting the delivery. They brought it in, said it was frozen, and instead of leaving it in a place that wouldn’t block my door or closet etc. for it to thaw, and let them come the next day to take the other mattress, and take up the new one as was done previously, before my housekeeper could say anything, they just left with the mattress, saying I have to reschedule!! I was furious!! If I reschedule, I will again have a frozen mattress. I called Jameel, we spoke, he agreed, and said that this whole frozen mattress issue is absurd, and should be handled better in the winter, and that if the next delivery is frozen, the mattress should stay to thaw, then they can do the swap. We set up the delivery AGAIN for FRIDAY, March 6^th.#1 Sleepy’s rule… everyone lies!!! They refused to leave the frozen mattress to thaw, without taking the mattress my husband and I were sleeping on, because it was an exchange. That’s Sleepy’s rule #2! They were fine to let us not have a bed to sleep on, so long as they could guarantee that they had their original mattress, and the mattress sitting in our living room downstairs, who cares when they take care of that. The Cust. Serv. guy said he would try to get someone that day. I said no way, as I know that’s its a big fat lie. Jameel, said he never heard of that. Finally, Cust. Serv. rep and I come to an understanding that on Monday, (this past Monday, March 9^th), the delivery guys would again deliver the mattress, take the other mattress back in the morning on one ticket, then on a separate ticket, there would be a delivery team coming at night btwn 7−10pm to do the set up. I got email confirmations on this. They showed up Monday morning, I asked for confirmation of my evening set up. They called Cust. Serv. they said no record. I threatened to sue, then wow! They found it.7:30pm Housekeeper is there, two men show up to take up our unfrozen mattress. They say they need 3 people to do this. She asks then why only 2, they said those are Sleepy’s rules, 2 for a team. Refusing to do their job, I’m to call Sleepys to reschedule again we are w/​out a mattress on our bed. We refuse mattress at that point, demand a refund, my husband spoke with store who said that night, absolutely you will get an email tonight (the 9^th) with refund. Sleepy’s lie #4/​5 Still waiting for promised refund!!! Never buy from them, and we will sue if not issued.

Sometimes when shopping you have the pleasure of working with professionals that really care and are well trained. Sleepy’s seems to be a large chain store that actually pulls this off. I went to this one on 72 street and Broadway and the one on 23 street. I learned a lot and got value for my money. I’m writing this a month later and felt that the store I purchased from at 72 and Broadway really went the extra mile. I’d like to thank the manager and salesman. My bed is great and my night’s sleep is perfect every time.

Sleep Cool Gel 11 inch Luxury Firm Mattress from Sleepys
I purchased a Sleep Cool Gel 11 inch Luxury Firm Mattress from Sleepys on September 11^th and exchanged it for another one (same, but a bit firmer) on the 21^th because I was feeling very congested due to the Off Gassing/​Odor and the mattress was not as firm like the one at the store. Today is September 29^th and I am having shortness of breath. Since there are no refunds, I am forced to return and exchange it for another mattress + pay $ 150 for exchange and $ 99 for delivery. What is there to do? I am going back today to check out my options. I need a firm mattress with coils that transfers very little motion because my husband moves a lot. I am considering getting two XL twin mattresses. What should I do? Not happy with the extra $$ I have to pay and not happy because I am having healthy issues because of the mattress.

I took an afternoon off from work to go purchase a bed from Sleepy’s on 72^nd and Broadway. I spoke with one of the salespersons who was initially very helpful and informed me that he found the model bed I wanted at a fairly good discount. I told him I would return shortly to confirm the purchase (I wanted to check the old model of my bed to make sure it was the same). I requested his business card — he had none. So instead, I left my name and phone number. When I returned an hour later, the salesperson I was dealing with was not there. The other employees advised me that they had just texted him and he «would be back in a minute» — they did not offer to simply process the transaction for me right then and there. Fine, I understand that commissions are involved, so I waited. Unfortunately, my original salesperson did not return (I waited 15 – 20 minutes). I told the other employees I was going to run errands and stop by later. When I returned, my original salesperson AGAIN was not there. The other employees saw me and just laughed because they had no explanation for his disappearance. Bottom line, I wasted an afternoon off from work going back and forth to and from Sleepy’s and was unable to purchase a mattress. Very unprofessional for the «mattress professionals». Even worse, I didn’t receive a call the next morning despite my three visits to the store the previous day.
Because I couldn’t take another day off, I asked my sister to visit the Sleepy’s in Bay Ridge, Brooklyn. She gave the salesperson there the model and the price quoted to me. He said that no such bed for that price existed and he had no idea what my salesperson was talking about. This whole thing was becoming bizarre — both the salesperson and bed somehow vanished.
In the end I just ordered the bed online for a couple hundred dollars more from Sears — well worth the extra money so I never had to walk into another Sleepy’s store. I get you’re selling beds, and it’s not a life or death business, but it doesn’t grant the right to waste people’s time. You can do better mattress professionals.

Miguel was incredibly helpful, gave great advice, and stayed with us an hour past closing. Much appreciated and we’re very happy with our purchase.

My wife and I purchased a mattress and mattress cover on Memorial Day from the Sleepy’s location at Broadway and 72^nd in NYC. I just want to say that we are VERY pleased with our purchase. Love our new mattress and were very impressed with Miguel who helped us pick it out, he was personable and very knowledgeable. Also, we were a little nervous as to how we would be treated — 2 lesbians shopping for a mattress — it wasn’t an issue at all, he treated us just like any other customer and that is the way it should be! Thank you so much!

This review is specific to working with Miguel at this particular Sleepy’s (2080 Broadway). It was a great experience at the showroom and Miguel was friendly, very knowledgeable and helpful in guiding us to finding the mattress that worked for both myself (a side sleeper) and my fiancé (a back sleeper). Miguel showed us a few options to try out and made sure we spent enough time on each bed to get the «feel» before offering us other options. The minute we asked him about mattress options that were more budget friendly, Miguel happily showed us ones that were more to our budget. He also pointed out the differences between the mattresses, the warranties, the materials used in making the mattress, and answered any other questions we had. Throughout the hour and a half we spent at the showroom, Miguel never pressured us to make a decision to purchase and left us alone as we were deciding to give us privacy in our discussion.
We would absolutely recommend Miguel to anyone who is looking to purchase a mattress and doesn’t want to deal with being pressured or rush. It’s a big investment and it was clear to us that Miguel cared about what we were looking for. We can’t wait to get our new mattress!
Note that while I usually am not one to write reviews, Miguel was so helpful to us that I wanted to share our experience to others.

My grandparents bought a mattress from sleepy’s, sometime ago. The mattress was delivered and at night my grandparents went to sleep and woke up with bites all over their body. It turns out sleepy’s included them in the mattress free of charge. My grandparents went through hell. Not only they had pay thousand of dollars for exterminators to get rid of them, they have to buy new furniture. Sleepys response was we are sooo sorry and next time you buy a mattress from us, we will give you the best possible discounts on a mattress. My grandparents had such a wonderful experience the first time, they were never going to sleepys again, even if they offered a free mattress. Some time has passed and my self (her grandson) was upgrading a bed set and wanted to get a mattress, and remembered my grandparents had a discount at sleepys. I went to a local sleepys in Rego Park, Queens store, and spoke to a sales person by the name of Sean. He told me that sleepys can honor my grandparents discount for me and I should pick out a mattress. I found a mattress that I liked that was $ 3000. Sean told me that with the discount it will be $ 1500 including tax, and delivery, and on top of that, sleepys wants to give me free two pillows, mattress cover and sheets. Sean also advice me that with regular mattress the return policy is 30 days, however, since I got the memory foam, the policy is 90 days to try it out. If I do not like it, it will be picked up and I will be refunded. I was very happy with the deal. The mattress came few days later. As the delivery people were placing the box spring on the bed, I noticed that there were defective, (they looked curved like a C) I rejected them. Sean called me and told me he is very sorry and he will give me better box springs that are meant for that mattress. I asked him why did I get some cheat once at first and he stated it was an error. Next day the delivery drivers came few hours late… I was running late to work, the box springs looked better, they placed them on the bed and the mattress on top. I was about to look over the mattress and the box spring as the drivers asked me to please sign because they were in a hurry and were running very late to next job, and told me if I have a problem to call sleepys and they would solve it with no problems. As I and the delivery guys were running late, I signed the papers and right after noticed the box spring was torn on the side and the mattress was not the same one I picked out at the store. I called sleepys and told them about the situation. The scam artists, told me since I signed for it and it was a clearance item, and they are not responsible for any damages to the box spring or mattress. I cant return it or have it exchanged. The only thing I can get is a free bed sheet set. According to sleepys, the mattress that I got was on clearance for $ 900, boxspring for $ 75, $ 100 per pillow, and $ 100 for sheets. I tried to explain to the customer service about the discount my grandparents were eligible for and the item was not on clearance, and if I paid $ 200 for pillows and $ 100 for cheap sheets that were dirty I will return them. Right away the person on the phone said NO you cant return anything since it was clearance. The only thing I learned is never ever trust the company that brought bedbugs to my grandparents that went through hell and paid thousands of dollars out of their own pocked for SLEEPY’S free bed bugs with your order. I was a fool to trust the scam artists. No matter what kind of a discount you are being offered don’t be fooled into their trap.
After this message was posted on facebook, I received a response to email sleepy’s and my problem would be taken care of. I sent an email, and got a phone call on Friday January 24^th 2013. Customer service agent that I have spoken with promised me that she will call back on Monday February 3^rd and have my problem resolved. Guess what today is Thursday February 6^th, NO PHONE CALL BACK. This is how sleepy’s resolves a problem they have caused. I still cant have the issue resolved cause by sleey’s two times in a row. What does this say about how they run their business.
Today I finally get a call back from sleepy’s. Guess what they want me to pay for their screw up. They want me to either buy new box springs and they will give me a discount and I have to pay for delivery fee or they can give me the same messed up box spring they delivered to me in the first time and I still have to pay delivery fee.
And the brand new mattress that I bought, I cant return it because they but in the system it was clearance, however the sales person that sold me the mattress told me they are brand new and you can return them within 90 days. BIG FAT LIE…
PLEASE spend a little more money and get quality and better customer service elsewhere. AVOID SLEEPY’S AT ANY COAST!!!

I walked in to Sleepy’s on 2080 and Broadway on 08/​24/​2013 to compares pricing on Tempur-​Pedic mattress and ending up buying the mattress of my dream on the spot, not only I got amazing deal from the store manager Jameel, it’s was the best experience. I got the mattress the next day and Jameel follow up to make sure all was delivered and installed. I have to say its outstanding customer services I have ever seen makes you feel how important you are as a customer.
It’s amazing to see someone really care for his customers and take his job seriously like Jameel.
I sleep like a baby on my new Tempur! And will be for sure a return customer.
Thank you

Jameel made my experience here very easy. My roommate and I went in unsure what was best for us, but left with the best options. And he was also able to get us next day delivery!

This review will detail my experience with Sleepy’s, specifically referring to salesman MIGUEL.
Secondly, I NEVER WRITE REVIEWS. EVER. This is well deserved and I am more than glad to take the time out to write this review.
I am 24 and recently moved to Manhattan about 2 months ago. I went shopping for a mattress for my new place and decided to see what Sleepy’s was about, since I see them everywhere.
When I first walked in, there was construction going on. The first guy I met at the front desk greeted us, but there was no enthusiasm; he didn’t even get up out of his seat to see if he could offer any assistance, or to point us to someone who could.
We continued to walk through the store, and within a few short moments, we were greeted by Miguel.
Miguel was very professional, and EXTREMELY helpful. This was my first time buying a mattress, and after going to several different stores, I was at my whits end here.
Miguel changed my whole perspective of not only New York sales men being deceitful and down right dirty, he changed my perspective of New Yorkers in general.
He listened intently and gave me sound advice to help me choose the mattress that best suited my sleeping needs. He asked certain questions about my sleep patterns, sleeping positions, and was very patient as I laid on several beds.
He also reassured me that every night a cleaning crew made sure the in-​store mattresses were cleaned properly.
The most important things to note during my experience in working with Miguel to find the perfect mattress are just that. we worked TOGETHER. he did not make me feel pressured, and did his best to help exceed my needs. He listened very intently and gave sound advice on what would be best for me.
I could go on and on, but I assume many of you would be tired of hearing me singin’ my praises about how awesome Miguel is. you know you have a good sales man when you can comment on his awesome character; how genuine of a person he is.
that is hard to come by these days, especially in the city.
I ended up purchasing a Sealy Posturpedic mattress with box spring and metal frame. Miguel ensured that I got the best deal possible.
As soon as my mattress arrived (mind you, it was scheduled to arrive between 3 – 7, and actually showed up at 2:50!) and they set it up, I immediately knew I wanted a queen size bed, as I am a bit tall. Miguel made the exchange for me with no hassle.
Sleepy’s is definitely winning with Miguel on their team. I have met many Sleepy’s employees and they were very…‘lackluster’. Miguel really broke the mold and made such a nerve-​racking, oftentimes expensive buying experience, probably one of the most painless buying experiences I have ever had.
Perhaps the company should hold customer services class updates and have Miguel oversee the whole course. Just a thought. A genuine soul who deserves all of the blessings in the world.
Thanks again Miguel. You have a customer for life!

Pass right by the jail, do not collect $ 200 and GO directly to Jameel and Miguel at the 72^nd + amsterdam sleepy’s if you need a mattress. These guys are absolute pros… I hadn’t bought a mattress in… forever basically and went here not sure of how the whole process worked. I’m also fairly critical of salespeople as i work in marketing and work with salespeople every day. Both of these gentlemen were honest and straightforward, knowledgeable about the product and eager to find the right bed for me, not just making a sale. There is a huge difference. Keep in mind that i went back multiple times, with and without people, to lie in the beds, ask questions, etc. Not once did they become impatient or pressure me to make a decision. They got me a good price and a mattress I’m happy with. I cannot recommend these guys enough.

Miguel is awesome.
I had a terrible experience at the Sleepy’s on 99^th and B’way. Miguel totally changed my perception of this company. My first salesperson (at the 99^th St store) was a stereotypical sleezy salesman, using tricks and making me think I was getting a deal and he was doing me favor after favor.
Miguel at the 72^nd St store told me the truth, had no pretense, and got me a great deal on a new mattress. Miguel also LISTENED to me.
This five star rating is for Miguel. Thank you Miguel.

I can’t rate this Sleepy’s highly enough.
At first, I tried to order a mattress online at
, and after a month of sleeping on the floor, they still hadn’t delivery my mattress. Along the way, they kept telling me that my mattress was just a few days away. There was a problem with Sealy’s ordering system, the plant no longer manufactures my mattress, it went on and on. Finally I had enough and cancelled my order.
And then I went to Sleepy’s on 72^nd and Broadway. The experience was like night and day. Jameel is the most low pressure salesman I’ve ever worked with. He gave me a great deal without any hassle, and worked to get the mattress delivered as quickly as possible. He even called the day of the delivery to follow up. Awesome service all around.

DO NOT BUY A TEMPUR PEDIC FROM SLEEPY’S. ITS A SCAM!
This is a ridiculous business. If you buy a mattress from them, you better hope nothing goes wrong and you better pick the right mattress. Trying to get a comfort exchange is a @*#$show! Regional managers need to be «emailed» and they will then call you back is the process. Only thing is, they never call you back. When you call Customer Service again to inquire about how one returns a mattress, they are confused about how it works and take upwards of 15 minutes talking to each other and equally clueless supervisors who finally realize its the regional manager I need to talk to (same thing I told them at minute 1 of the conversation).
Then, they say its impossible for me to contact the regional manager and that I just have to sit tight and wait for them to call. The timeframe is 24 — 48 yours. WRONG!
They will happily let your warranty time run and then shrug.