Spa @ Eventi Hotel

I visited the Spa at Eventi for a 50 minute massage and 50 minute skin-​specific facial. I arrived a few minutes late but the receptionist/​therapist was very nice about it and I received the full amount of massage time. The ambiance is very relaxing, the massage was pretty good (I almost fell asleep!) but the facial was really great and highly recommended. Frequently after I get facials, my skin may break out, but not after this one. My face glowed for days afterward.

While the place was. nice and technican very good I purchased a 50 minute facial and
A 25 minute massage that was actually 55 minutes.
I arrived 5 minutes late and I had to fill out a form and change
They decide that the time it took me to do all the other stuff should
Be taken out of my facial time!!! I did not get pore cleansing for what I paid
Even with groupon it was expensive. The spa manager invited me back
After I complained .i think the second time will be a better experience

I would never in a million years be able to afford this place on my salary, so I got the Groupon deal — one 50 minute treatment and one 25 minute treatment. When I called to book my session the first time, I got a very bored-​sounding person who didn’t want to answer any of my questions, rushed through his explanations, and kept complaining about the «bad connection» before it cut off. Not sure what his problem was, but I called back and was able to book a session with no further problems. On the day of my appointment, I arrived 15 minutes before the session, as directed. I was a little concerned, because I sat there for nearly 20 minutes with no one around the reception desk or answering my phone calls. Finally, I got through, and Sophia came out to apologize that a prior appointment had run long.
When I did get to change into my robe and lie down on the massage table, the room they put me in was FREEZING. Not just cold, absolutely sub-​zero, to the point where I was shivering and needed two more blankets over me. From that moment, though, everything went rather well. Sophia was an amazing masseuse, very sweet and helpful when it came to turning up the heat on the table and working on my trouble spots. She made sure to gently ask if a particular technique or pressure was all right, and suggested certain techniques to request for future massages. Mellie did my facial, and she was also wonderful. She explained each step of the facial, and piled on ANOTHER blanket when she felt how cold it was in the room.
Overall, I’m very satisfied with both the Groupon and the services rendered. If I could afford to pay full price, I would return to Spa @ Eventi, but since I can’t, I urge anyone who enjoys being pampered to go here. Just make sure they don’t put you in the back room with the freezing-​cold air conditioner.

The whole session was just confusing. The person who booked my appointment didn’t seem excited to be on the phone in the first place and when I got to the spa I realized the had me down for the wrong time and the wrong service. So that caused confusion with the staff. The facility is really tiny. The lockers are at the end of the hallway outside the massage rooms. It makes no sense. Might as well just get undressed in the massage room. I had a facial and I hate it when the aesthetician just applies all the product and doesn’t explain what it is or what it does. It was very relaxing but I have no idea what she used on me. Due to the confusion in the scheduling the massage was therapeutic but not relaxing. I had to talk to her the entire time to explain what I needed since the person who booked the appointment and didn’t note any of it.

FULL DISCLOSURE: I used a Groupon. I purchased an 80-​minute and 50-​minute treatment. And I had a GREAT time.
When I called to reserve my appointment, I was told there was a bit of a wait as they were booked up, so same day reservations were not available. I also learned because of the deal I had purchased that I needed to use both treatments together, and could not be separated on different days. So I booked the «Rock N Relax» massage (which is a Hot Stone Massage) and the «Man About Town» facial (facial for men).
My aesthetician was Icelean, and my masseuse was Sophia. Both provided truly outstanding services. They were professional, listened to my needs, provided information about the products they were using on my skin (for the facial), were chatty when the session warranted, but also allowed me to relax in silence with the relaxing music in the background while they did their work — providing a truly spectacular experience overall. Both were very respectful and allowed for privacy at the right moments. My treatments themselves were as expected, if not exceeded my expectations. With the mess of the subways that day, I was slightly later to my appointment than was requested, and they were happily able to accommodate. During my massage, she gladly mix in Swedish techniques along with the Hot Stones per my request, as well as focusing on trouble areas when asked. I couldn’t have asked for any better treatments.
The Spa at Eventi space itself is quite small, and only has three treatment rooms. Only one of them is used for aesthetic treatments, but can be doubled as a massage room. The rooms and the facilitiy are beautifully decorated and overall provides a relaxing environment — two of the rooms face the outside and while sunlight is allowed in, it is muted just enough. Additionally, the spa at the Eventi provides lockers, changing rooms and showers — all very modern and clean — and to give you the privacy you need as necessary.
If someone asked if I would return, I would absolutely say yes. However, given some of the past reviews, it seems it really depends on your treatment providers. Some of the providers work here and at other Kimpton hotels like the ink48. That said, I can’t wait to come back for another treatment again soon! Thanks Spa at Eventi for such a great experience!

This was the single worst spa experience of my life. Extremely disappointing as I stay almost exclusively with Kimptons. The woman who gave the massage was terrible — to the point I felt sorry for her. She clearly does not enjoy her job. She was distracted so much that I wondered if she was watching a tv that I couldn’t see. After my massage there were no clean showers. And I mean, they had very clearly been used. So there I was covered in massage oil after a bad massage putting on my jeans. Finally, to top it off, she gave me my receipt with a handwritten note with suggested tips. I did not tip. Franky, I should not have paid. It was a terrible experience. Do not go here. My husband and I had a better walk-​in 30 min massage in Chinatown for $ 20 a person. Do that!

I went here with my sister on a Saturday 6pm. I bought groupon for 50 min facial and 80 minute massage originally at ink48 at 130pm. Saturday however they called Friday evening and said had a leak would need to reschedule at eventi or ink48 another day. We decided eventi 6pm because we planned to have appointment that day.
Atmosphere: spa is tucked in back of 5^th floor next to the gym. Took elevators up walked in. No locker room and really no relaxing waiting area. There are two chairs and was quite with relaxing spa music. We filled out paperwork which was quick and then changed in bathroom/​changing area put our clothes in lockers which require pin code so safe. The robes were nice and they provided sandals. Were taken into spa rooms which were fine and tables have a warmer which is a must. Room temp was comfy.
Massage: I had Sophia and at first glance she is small and slender so honestly didn’t expect great pressure especially for 80 min. However I was pleasantly surprised! She was fantastic and asked me my trouble spots and actually spent a good amount of time on them. She was fantastic. I only wish they used some aromatic oils like lavender etc make a bit more relaxing.
Facial: Molly gave me facial. She was good and super friendly. I have had better but I really can’t complain. She used steam and black head extraction. Both her and Sophia kept place open until almost 9pm and we never felt rushed.
I don’t think I will be back because I usually like a spa with a more overall relaxed feel and prices are high if not through groupon. I like to have a steam room or sauna for these prices. But Sophia wonderful. Go see her if staying in hotel and want a massage at end of your day then can relax in your room.

I experienced one of the best massages I’ve had in a long time. Christina was absolutely amazing! I had a body scrub treatment and a massage. She was very attentive while paying close attention to my most tense areas. Before my treatment began, she offered me tea and explained what my services entailed. I am a stickler for great customer service and she exceeded my expectation. This is my first time ever writing a review for anything. That is how much I truly enjoyed my services. I will definitely be back. Thanks Christina!

This place was awesome, very clean and professional! I got a groupon for an 80 minute massage and a 50 minute facial. The rock and roll massage by Sophia was excellent and super relaxing. It was also very nice because Sophia was very nice at making sure I was comfortable with the heat of the stones. I then got the Dew Drop facial by Alisha, it was only my second facial and she was so sweet and talked me through the process, she was also very great and gentle with the extraction process. Can’t wait to go back!

I went to this hotel spa ONLY to follow my Massage Therapist/​Esthetician Alisha there, and I forgot I was even in the city during the treatment… seriously.
I had a scrub/​massage, followed by a facial. My skin felt brand new from head to toe, the refresher facial included a «Hot Hand Treatment» which I noticed after I twitched and woke myself up. I have never fallen asleep during a treatment before, but this treatment made me feel it was beyond my control.
She took her time with me as always, now if only I can get my schedule under control to see her every week! My boyfriend even complimented my skin when I got home, which was a first!
Go to this Spa, even if you aren’t staying at the hotel! So worth it.

Absolutely horrible. DO NOT GO HERE.
First of all: RUDE. I got a groupon for an 80 minute treatment and a 50 minute treatment — it was not a cheap groupon, and I decided to splurge for my birthday. I spent a lot of time picking out my treatments. However, I went into the treatment room and the therapist (her name is Christina) proceeded to give me some kind of treatment that included an 80min massage, but wasn’t what I had booked. At the end, I asked her about the fact that I got a different treatment and she got angry and rude about it, saying she gave me an 80 minute massage, what more did I want? I then asked if I could take a shower and she, again rudely said: we are about to close, if you have to take one, you better make it fast. Really??? This is an upscale hotel with a spa, and THIS is how you treat clients?
Second of all, DISHONEST and vindictive: Needless to say, though I did leave a tip, it wasn’t as generous as she had hoped, and in the flustered moment I left my phone at the spa. I realized it immediately, when I was on the elevator, so went back to recover it only a minute later. The phone was gone. There were only Christina and the receptionist Sophia in the spa. I asked them if I could call my phone and politely asked Christina, who had laughed meanly when I had come back for the phone, to stay while we called it. She refused and left, which seemed suspicious. Sophia, who was actually kind and patient, let me use the computer to initiate «find my iphone.» However, the app said that my phone had been turned off. Again, very suspicious since I had not turned my phone off, meaning someone else must have done it.
There were only two robes that had been used that day, and of course the one I wore was right on top. Sophia and I checked the pockets of both robes, and no phone. Because I didn’t shower, I had not used a towel but we checked through them as well.
When I called back the next day to follow up with the manager, she said that my claim was impossible. Saying that perhaps it was one of the cleaning staff. She did not apologise, and she did not take responsibility. A spa is a place that is supposed to relax and renew — service should be utmost, as should the well being and happiness of the client. It is the opposite at the Eventi Spa.
I also am appalled that she would resort to blaming the cleaning staff — a cheap shot if ever there was one. There were only the three of us in the spa at the time the phone was stolen, and not one of them was the cleaning staff.
**Today, the owner messaged me (as you can see below), not to apologize but to basically tell me I have no right to claim what I have claimed. Saying that I am the one who lost the phone. I know that this is absolutely not true– but regardless, the owner should take responsibility not only for the shadiness of this incident but also for the rudeness of how I was treated. What kind of spa is this?*** The owner also referred to my «personal» facebook page (as I had posted a comment to my friends about the very upsetting and dramatic incident), which almost seems like veiled threat. Very unsettling.
Stay far far away from this spa.
UPDATE: The only apology that I received was directly from The Eventi Hotel, which is part of the Kimpton Hotel Group. Though the spa is separately owned, they took responsibility, demonstrating the upstanding integrity that Kimpton stands for. Though I am wholly disappointed in the spa, the graciousness with which the hotel has reacted, redeems and supports my respect for the Kimpton brand and its hotels.
It is incredible what a difference a simple apology makes, and the acknowledgement of distress. Thank you, Eventi Hotel! I appreciate your upstanding behaviour, despite the fact that this isn’t even your direct responsibility.

Just had a wonderful massage and facial with Alisha. She was über professional. Extremely talented therapist. Both services exceeded my expectations. Can’t wait to return.

I took advantage of the Groupon and did the Rock and Relax hot stone massage and Refresher facial. The massage was great. My masseuse Margaret listened to my needs and tension spots and relieved pain.
My facial was not what was described. I was supposed to receive a facial plus hand and shoulder massage. I only received a basic facial which was nice, but didn’t receive the extra services either. Not sure if this is because I had a groupon or what but it did not meet my expectations. I am rather disappointed.

Had a «Urban Therapy» facial with Gabriella — took years off my face, incredibly relaxing. Hope to do it again soon.

I went to Eventi Spa for a deep cleaning and extraction and although I had read pretty good reviews on their facial, I really didn’t know what to expect. I was pleasantly surprised with the results of my facial. Karalyn worked on my skin and started with a very relaxing massage before starting the extraction which made a big difference. My facial was followed by everything from clarifying serum to correcting eye treatment which literally diminished my dark circles and wrapped up with a wonderful revitalizing face, neck and back massage. It was 50 minutes of bliss… I will definitely be going back!

Nice enough little spa in an pretty hotel. The spa uses Kerstin Florian products, and they are actually not ridiculously priced.
Everyone that I have met in the spa and hotel were all very accomodating and knowledgable.
Since I live in NYC, I will keep coming back to get my skin care products here!