Star Snaps

Stopped in this morning to have some grommets applied to a project i was working on. they not only helped me complete it, but made suggestions based on their knowledge of hardware AND finished the job in less than 10 minutes! For the price and the customer service. you can’t beat it. It’s great to know that there is a service like this I can count on in a pinch!

MUST READ!!!
My first time ever writing a review on Unilocal thanks to the poor service and discrimination from this so called business. I only went here because Steinlauf & Stoller (A real business with experts) was closed. The first problem that needs to be addressed is the lack of knowledge from the single «sales specialist» who could barely pull for me 3, 5, and 6 mm grommets to compare. The owner himself was demeaning and took every opportunity he could to speak Spanish to his employee after every comment I made and when he disagreed with something just to exclude me from the conversation. I asked for the wait time and he said, «come back in one hour.» Mind you, it’s Saturday evening and there are no customers. When I returned to pick up my very simple order, both of them were taping 2016 calendars to the wall, snap color-​ways and tidying up. They did not acknowledge my return, I addressed the owner and he had the audacity to tell me to wait a few minutes as he continued to pretend to clean. I addressed him again and he turned around, pointed his finger at me and said, «One Sec!» I told him, «I dont have one second for you! I waited one hour and now I’ve watched you tape and clean and you expect me to wait for you? Where is my product?!» He didn’t say a word, held his tongue and went to the back to get my order, so I thought. Turns out, after the hour wait time, our banter and his early Spring cleaning, he had never started! I heard him in the back applying the grommets to my 3 products as the employee brought me each, one by one as he finished. It took him 8 – 10 minutes to finish and the products in the end looked great yet it came with a price. Proceed with caution.

Good selection — but customer service is terrible! It took 30 minutes for them to gather my small order of rivets… and didn’t even have matching pieces for the double-​sided style, so the two sides of the rivets don’t match. Needed to get these in a pinch, but will order online from now on.

STAR SNAPS NYC IS THE BEST! I went to 6 places before making my way here by the great recommendation of francis hendy — This place was the first of 6 to make the effort to help me fix a button from a jacket purchased in Italy. I am in awe of their service and kindness. Its fun to see the shop as well! Great people and great service. Its all about getting to YES!

This is my first time writing review on Unilocal ever.
I would say this is the worst vendor i have ever been. Waited more than an hour to just give an order. He takes order from Spanish people even if they came later than me. I felt extremely discriminated. I asked «could you tell me how long do i need to wait more» and he just said «i don’t know. Just wait or leave.» after i have waited for an hour.

I came in with a zipper emergency. The zipper on the dress I needed to wear in one hour was completely collapsed. Ernesto fixed it in just a few minutes for under $ 4.
Amazing:)

My first time in — had a cheap purse with a loose strap (threads breaking that fastened the metal D loop to the sides of the bag). Quickly the very friendly man who helped me had a solution to use two small rivets on both sides to secure it. In less than 10 minutes it was done and cost $ 6 — and the rivets match the metal hardware perfectly and looks like it was part of the original design. Accepts credit cards for orders over $ 10+

The guy know what he s doing.
He s sometimes by himself so you might have to let your piece there for a minute but he ll call you right when it s done! He always prices stuff accordingly and he s not afraid to propose more options if he thinks he has a better adea! It s very useful for new fabrics or new work! He know what works the best :)

Came here 15 mins to close needing so many snaps that had fallen off my garment. He was so nice to redo all of them (about 40 pairs of snaps). They have snaps here and are all more than reasonably priced. It’s 7:10 now and I can’t believe I’m the first to review so I had to write something.