Stay Smart NYC

If you find one of the apartments managed by this company be warned that their follow through and customer service is poor. I was coming into NY for a work trip and communicating with a rep about booking an apartment and suddenly on Friday their communication dropped off as I was waiting for the credit card authorization form and lease to be sent to me to sign. I didn’t hear from them again until Tuesday at which point they let me know they rented the apartment to someone else (presumably because they were going to stay longer). They offered me an apartment that would clearly not accommodate our needs (a one bedroom for 3 people). When I let me know this seemed like a bad business practice they told me that since they have so many properties they manage they can’t help renting spaces to other clients until a lease is signed. Very bad customer service in mind. The apartments seem nice but their business practices are clearly lacking!