Sugar Factory

My boyfriend took me here for my 21^st. our waiter was Aaron aka ‘Mr, King Kong’. what can I say he was great! having to balance all these tables he still managed to give great service and did it with personality. we appreciated him and I deff had a great 21^st!

I’ve known of this place since my trip to Miami a few years ago and was so excited to have found one in NYC. So I’ve booked a reservation for 3:00pm on Thursday because my boyfriend and I went to go pick up his daughter and we wanted to surprised her and also because I’ve been waiting quite some times to dined here .
This place gets over crowded. They’re famous for their goblets drinks. That’s what I basically came here for. So I checked in and got seated right away with no problems for my 3 o’clock reservation. They got plenty on their menu. So we was able to ordered our food and drinks in a timely manner. Our appetizer came quick but our food took quite some times. No complaints here. We were understandable due to all the people that were in this place. Our food was good. I couldn’t finished mine so it was left over for dinner. We all enjoyed our time here. My goblet drink was amazing not very sweet like how everybody else described it. It was mixed to perfection. It got me lit!
My waiter was very nice and attentive. The downfall of this place is their bathroom. Like how could you only have one bathroom and this place have hundreds and hundreds of people coming in. I also suggest you make a reservation instead of doing walk-​in. Walk-​in is usually an hour or more wait.

I am a huge Sugar Factory fan, but was very disappointed today. I go to every Sugar Factory possible every time I go to Vegas or any location I can. I can honestly say I will NEVER come back to this location! We did not have a reservation, so I understand the wait to get in, but the wait time for food and the food quality was HORRIBLE! When we asked for a manager, she was not helpful at all! It is sad, because I honestly have at least 30 couture pops and have spent a lot of money at different Sugar Factory’s over the years! This makes me very upset, because Sugar Factory has always been a place I loved and I now have a different option!

Service was great food was excellent. We did not have a long wait. It was a wonderful experience. If we go back again, I just would not want to sit next to the bathroom. Someone came and threw up right in front of us which caused me to not wanna eat the remainder of my food. My food was really good. So that was a waste. But I wanted to give my husband a wonderful bday experience and try something new.

I went into the Sugar factory with an open mind.
My daughter had been dreaming of this place for over a year, begging me to take her.
My daughter graduated middle school and so my wife and I surprised her with a trip to the sugar factory.
My wife made 730 reservations, there was no traffic from Central NJ and I scored parking (metered) around the corner we arrived at the restaurant by 6pm. The hostess accomodated our early arrival and quickly seated us upstairs. Immediately I was hit with a brick wall of heat.
It had to be 85 degrees upstairs, I asked several times about the ac and basically all of the staff said it was the way it is… grrrr srrike 1
Our waitress introduced herself, and took her time explaining the menu and answering questions.
By the way, the non alcoholic drink which I posted a picture of costs $ 30, $ 40 with liquor… ummm ok
Special occasion
We placed our dinner order shortly after…45 minutes later no food had arrived. Strike 2
Mind you 2 tables next to me finshed their meals and were paying the bill before I received my meal… they were seated 10 minutes after me.
I asked my waitress about the wait a few times and she had no answer, she sent a manager over who said it was kitchen issues
When I did receive the meal, the turkey club looked and tasted outstanding. The fettuccine alfredo was a sleeper and according to my daughter it was great.
I made the mistake… yes I know give me crap because I deserve it… ordered a bone in rib eye… $ 48
Let me explain, I low carb and there really werent many options not feeling like a salad. Well the steak came medium close to well (ordered medium) no bone (note bone IN rib eye) and the portion was fair at best.
I had enough, I rarely complain but I was fit to be tied and needed to voice my displeasure… strike 3
Respectfully, I spoke to that same manager who again said the kitchen has issues. I asked him about the steak to which you guessed it… the kitchen has issues.
Basically the manager had given up, offered us dessert. I had enough at that point, he picked up the $ 30 drink and gave a $ 12 credit for the steak snafu.
All in all it was a tough experience, the most important thing is that my daughter enjoyed herself.
The 2 stars is for the creativity of the drink creations and making my daughter happy.

I came here last night to have dinner and drinks for my birthday and had plenty of fun. Starting with the people in the area, everybody was drunk basically.
My friend made a reservation because otherwise, you would have to wait like an hour to be seated, no thanks!
My waiter was a Latin boy named Albert, he is THE BEST. He was always friendly and making jokes with us.
This place is not only name, i really liked the food. I had Fettuccini Alfredo with chicken and shared popcorn shrimp with my friend. It was all good and portions are GIANT.
But to be honest, my favorite part of the night was the drinkssss. Somebody told me to share my drink with a friend but i didn’t listen. I had the globet one, their most popular drink, lollipop passion something drink… It was MAAAAD GOOD, but because of the sweets, the drinks are tricky, i didn’t feel the alcohol while i was there but when i got out of the restaurant the drink hit me. At the next day when I woke up, I was still pretty much DRUNK. HaHa! That was kinda funny to me.
It was good although! I’m definitely looking forward to go back.

I LOVE THIS PLACE! I took my cousin her for her 18^th birthday and we had a blast! The crew was so amazing, the food was filling and delicious! The wait for a table was about 15 mins. It’s worth every penny! I am definitely going back!

Besides the screaming children, 15 – 20 minute wait 45 minute wait for food and semi friendly waiter, our brunch at Sugar Factory was excellent. The food was tasty and hot once it came. The décor is chic… the chandeliers are a gorgeous additive.
If you’re patient and dont mind waiting to eat and are willing to spend some pennies for the Manhattan atmosphere this is definitely the place for you! I recommend you don’t go on an empty stomach.

I definitely expected the place to be bigger. It was very tight and compact and it took a little while before a server came to our table. I had the Mai Tai to drink, I definitely tasted the dark rum in it, good drink. My friend had the White Gummy which was also pretty good. I had the ham and cheese crêpe which was decent. Very loud, cant really hear each other talk over other people and the constant birthday celebrations that’s going on around you. Expect to spend some money here.

Like most cliché girls who want a nice Instagram photo, I came here for my 21^st birthday. As the name suggests, this place will absolutely satisfy your sweet tooth and leave you in a diabetic coma (in a good way, if possible).
I went with a couple of girlfriends and my boyfriend. For drinks, we ordered the lollipop passion goblet, German chocolate cake martini, and cranberry and vodka. They were all delicious because they were based on a specific candy. However, they were definitely more overpriced than upscale bars. We spent more money on drinks than food…
As far as the food goes, we ordered the apple pie crêpe, signature sugar factory burger, fettuccini Alfredo, and NY strip. The apple pie crêpe was overly sweet and didn’t taste like any sort of development of flavor besides cream and sugar. The burger was perfectly cooked and just greasy enough to hold down the alcohol. The fries were nicely salted. The fettuccini Alfredo was a bit overcooked and therefore, lacked the mouthfeel of good pasta. The NY strip was cooked shockingly well, for a place that primarily concentrates on drinks; the seasoning was great. The potatoes were mashed well and the flavors were spot on.
Overall, I’d come back for a splurge on drinks on payday but not any other time.

Such a cute concept! I love how the drinks have smoke coming out of them. This is a great place to go to if you want to feel like a kid, and get your drink on!
They have these «goblet» drinks which are 60 ounces of pure bliss. Some come with fruit, some come with candy, but most importantly they all come with smoke… SUPER COOL! The drinks can be alcoholic or non alcoholic. So if you want to experience this, and you don’t drink, there is something for you also.
The food was okay. All my friends ordered something different, and we all thought the food was average. However, I wouldn’t come to a place like this for the food. The drinks are what makes the experience great! You can also make little candy bags, if you have a sweet tooth.
This is a great place for children to have parties, and for adults. The place is small, and it gets packed so I would suggest making a reservation in advance. :-)

Service was awesome!
The gentleman was very sweet, kind, upbeat, he knew his menu and suggestions.
Checked up on us, sang a birthday song in a group for my bf.
Food is very good!
Appetizers platter and Chicken Alfredo delish.
Good experience (:

Kind of touristy and lots of big tables full of cheesy and loud girls celebrating various occasions. The food and drinks were fun but not particularly of good quality. I will be back when I want something fun and Vegasy.

Finally found my way here, first impressions being banded and walking in, candy shop in the front lol… hmmmm…menu wise everything is pricey but who cares, you do what you want when you’re poppin! Haha… place is not that huge so tables are really crunched togeather but no biggy, also it’s pretty dark inside. as for my fatness I had the sampler, ate some pasta Alfredo, and had a goblet drink of blue ocean with gummy bear sharks… ayyyyyyy lol… I even asked for another shot to add to drink to make it stronger because it just needed it… awesome ambiance with plenty of chandeliers, and not to mention good music lol. awesome to go in groups, it’s really a nice spot

Looking for a mid-​day treat, my girlfriend and I decided to walk to Sugar Factory to try one of their crazy sundaes. Personally, I did not enjoy the environment they presented. Very loud music blasted through the speakers caused me to yell my order to our Waitress. I understand they try to present a lively place to match the crazy dessert options, but they can relax on the volume. I couldn’t even hear my girlfriend properly throughout of meal. I found it strange that a restaurant with such a large wait staff failed to provide timely service.
It took 20 minutes before we were able to get someone to help us. We were not thinking about the amount of time that passes because we were standing in line for the one person bathroom. This establishment can hold over 100 customers but has one bathroom stall that workers used too. When we did, we were given a rude waiter that was disappointed we only order one item to share. He then disappeared and we had to re order with a waitress who was much nicer.
Food: overall, the cookies and cream sundae was actually pretty good. I didnt enjoy my experience at Sugar Factory overall and for that they earned a 2 out of 5 in my opinion. I would never waste my patience and go back there. Too many negatives outweigh the good sundae. ITs NEW YORK, trust me and go somewhere else

This is a Tourist attraction and way over priced.
My niece wanted to come here for her 16^th birthday. We had 15 people and were forced (no reservations because we had too many). book a party which is $ 90 per person. Killed me because 16 year old girls don’t eat much (more then half the food was left behind).
The place was small and tight. No private space
The food was eh. Plenty of it but family style. Mostly Bunch of apps and no real meal.
The 4 adults ordered gobblers at almost $ 40 a piece and you don’t keep the cup. Lol
The waiters were nice and attentive
I would NOT come here with a group. It was my nieces sweet 16 so …
All in all it was about $ 2k for 15 people to snack and a few drinks. Honestly worth half of that.

3.5 stars
I came here with a friend on a Sunday afternoon for dessert and drinks– if you don’t want an agonizing wait, you should come at an off time like this. We waited maybe three minutes for a table.
The menu is of course extensive, but what I don’t like is that some things do not have prices next to them (i.e. the martinis). My friend and I ordered four different chocolate-​based martinis during our stay (s’mores, peanut butter, caramel macchiato, and I think just a basic chocolate one). They were delicious, and strong, but pricey– which is totally to be expected but it would’ve been nice to know HOW pricey when looking at the menu.
We ordered the brownie sundae/​ice cream sandwich (two brownies with vanilla ice cream in the middle). It was good, but nothing you can’t make yourself.
The service was for the most part attentive; it sometimes took awhile to get a server, but they were always friendly and willing to help.
As a New Yorker I can tell his is tourist central but if you want the novelty, why not? Next time I’m definitely getting a goblet.

Besides the food being bland and «American» the service here is terrible. Servers are inattentive and while the hype is all about the drinks. It’s all filled with Ice.
After I voiced my opinion about my disappointment, the manager did extend his kindness with deducting the Bill. Doesn’t change what already happened but I appreciate it .
If you are looking for hype and cool Snap chats this your spot, come here.
If your looking for fine dining, not the place.

I love Jeremiah our sever and I will come back to this sugar factory just to see him. The drinks are super funky and delicious, not overly sweet like I was expecting. The appetizers were also good. I can definitely see why this is a destination. See you soon Jere love ya

Total tourist trap. This should be obvious but this place has the sugariest drinks known to mankind.
Wanna replicate their drinks at home and save yourself 40 bucks? Dump in about forty packets of sugar, some orange/​cranberry/​random fruit juice, carefully throw in a few drops of liquor, and maybe throw in random gummy bears or another sugar source. Yup, that about describes the vast majority of their drinks.
This place is worse on weekends than your worst day at Laguardia airport in terms of disorganization, chaos, and inefficiency, so if you’re hell bent on coming here at least come on a weekday.

Came to their location on Washington St, right off of the Highline. The place is very welcoming and nicely decorated. We had no wait and were seated quickly by the hostess. I had previously made reservations online (very easy to make). The restaurant has music that plays house/​techno; it was way too loud and I could barely hear my friends the entire time. The restaurant is constantly packed too.
The menu is a novel filled with different types of interesting cocktails and specialty drinks. The goblets are delicious but rather expensive, $ 36.00 for one. It’s mainly about the presentation. The food itself was average but the french fries were out of this world.
Toward the end of our meal we felt very rushed. The check was delivered before we had even finished out meal and the waitress asked three times if it was ready to be processed. Umm. no, we paid $ 36.00 a drink, we are going to finish them to the last drop.
***This location is mainly a tourist attraction***

My friend and I came here for drinks after it was recommended to her. We shared one of the goblet cocktails (approx $ 40). I didn’t feel like you actually got a whole lot of liquid, considering the price! It probably goes without saying that the cocktail was very sugary! It was fun at first when the barman served us the ‘smokin’ cocktail, I was excited and really impressed. However, once I got half way through the cocktail all I could take was the sugar and nothing else.
I felt it was more style over substance. If you want a cocktail that photographs well for Instagram then definitely visit, but if you are looking for a good quality cocktail, I don’t feel that you will find it here.
While we were seated, there were literally 8 people that celebrated their birthdays! So there was constant dimmed lighting and singing. Not your typical bar experience. I get the impression it is a place more just for tourists.

Fun place! Drinks are colorful and cool. Food is good American style entrees. I’ve had the Cesar salad and a chicken wrap. Both were good. The only con would be the drinks are not very strong for the price, but definitely fun to go too and I would go back again!

So underwhelmed.
Took my BF here for his bday because of the goblets. Figured it’d be something fun to do in the afternoon.
I had the lollipop & he had the berry.
Let me back up… made my reservation a few weeks in advance on Open Table. Got a shitty time but we could make it work. Called the restaurant numerous times to confirm/​try to change/​speak with a human & each time I called nobody picked up. Whatever.
We walked in, gorgeous day, people were awkwardly hovering the hostess podium as there’s nowhere to really direct people to as they wait so everyone is just in a holding pattern. Again, whatever.
My BF, the birthday boy, checks us in for our reservation & was told he couldn’t speak to that hostess but to wait in line (of about 7 people) & speak to the other hostess. Wtf.
We’re seated, greeted by a cheerful, pretty & very friendly server, Meg. Meg should get a raise. The other servers should be like Meg.
This place is a tourist trap. Bunch of out-​of-​towners, tons of kids, just a very odd mish mosh of diners.
These drinks, super cute, don’t try to share them. They probably have very little alcohol & they’re $ 36 which is not on the menu.
We got Mac n cheese balls, you get 3. They’re basic. Not good not bad.
I wanted my BF to get a bday song so I got him red velvet cake & it was $ 13…I could’ve bought an entire cake, smh. They sang & it was cute.
My bill was $ 103…for two goblets, Mac n cheese balls & red velvet cake.
I left this place rather confused. I was sober but spent $ 36 on a goblet of a drink, I didn’t eat a meal, nor did my BF & I spent over $ 100 for what?!
Meg was great though, she gets 5 stars. The rest of this experience was 1 star.

Do not attempt going here without a reservation especially on the weekend. These expensive oversized goblets of creative drinks are about $ 30 each. You won’t be able to finish the entire drink and eat. Smaller options are available. I had a burger which was good my cousin had a steak she too enjoyed her meal. This isn’t a place I would go often, it’s more of an attraction in my opinion maybe once in a blue or if someone who’s never been may want to go. They also have a huge variety of all the candies you grew up on. Of course 4 times the price we did enjoy ourselves

I had AMAZING table service from 2 waiters. The first waiter named LEO is a sweetheart (and has fly glasses). Costal was the second waiter He is super kind and gets you the service fast! He made the drinks fun, and was really helpful in making our drink choices and made the night fun.
THANKS LEO AND COSTAL !!! YOU GUYS ROCK!

Went here to celebrate my mom’s birthday with my family. We had a reservation so the wait was not long. However, the food is mediocre and the drinks are pricey. The drink is mostly ice and is not worth the price. We ended up having a good time, but would not return back.

I had been wanting to come here for a while, and I finally got to it on February 14^th, Valentines Day! My boyfriend called, before hand, and asked if they were taking walk-​ins; they told him that they were, so we began our trip to Sugar Factory!
I do not know if this was because it was Valentines Day, or simply because it is Sugar Factory, but everyone was waiting everywhere… on the steps, in the entrance… it was just an overcrowded mess. NOT COOL.
We decided to go as a party of three since we knew we would get a table faster than a party of two… the reasoning behind this is that since it was Valentines Day, everyone was there on dates, LOL.
The manager asked us how many of us were together and when we told him «Three,» he took down my number to text me when our table was ready. He told us that the wait was an hour and ten minutes. No later than about ten minutes, I got a text stating that my table was ready. I thought it was a wrong text message, so we rushed back to check and, yes, our table was ready. This is where everything went downhill, SMH.
Our server was really polite, and he did his best to help the situation all night. He first brought out our glasses of water, which we were really happy about since we were parched! Too bad after my boyfriend was done taking a couple swigs from his water, he noticed his glass of water had old dry crusty lipstick all over, disgusting!
We sent it back and did not get a refill. We got the Mai Tai gobbler and ordered fried mac & cheese, two baskets of fries, chicken tenders, sliders, and a regular burger. Our waiter brought out the sodas and the Mai Tai. So, we were there drinking enjoying our time and the environment… We look a few sips of our soda here and there… and about an hour later, I’m wondering, «Why am I drinking watered down soda and not eating anything?»
Our food never came out… LITERALLY! As everyone around us was receiving their food, we started to feel sick of hunger I noticed it was already an hour and fifteen minutes without food!
I called our waiter over and he said something was wrong in the kitchen (?)… Huh?! Before I could even say anything he said he would call the manager over. SMH. So the manager comes over, while my boyfriend was telling me to drink water since I was already looking pale and feeling dizzy. The manager came over and apologized and asked if we wanted an ambulance with a smirk on his face. That is when my boyfriend got angry and told him to go in the kitchen and bring anything out. He said yea we have fries ready… wow! So he brought us fries, comped the fries and all the drinks. The Mai tai was really good and strong. I definitely would have enjoyed the food if it had not taken forever. I ate so quick when the food DID come out, that I do not remember the true taste of anything I ate. It was so bad that I didn’t even get pictures of the actual food.
Oh, and then, before we left, I went to buy candy. I bought a lollipop that was $ 25 plus tax, and I paid with two $ 20 bills, and the woman did not give me my change… when I called her out on it, she apologized and still gave me the wrong change.

Went with my boyfriend after we got out of work one night. We shared one of the goblet drinks; it barely gave us a buzz but it was good to try once in my life though I have no need to ever waste my money that way again!
Food was pretty bad. My boyfriend got the (cold) chicken tenders and for some reason I ordered «meatballs»; they were hard and flavorless. The sauce tasted like it came out of a can, totally unseasoned. I was honestly embarrassed at myself for attempting to eat that plate as if it were meant for humans to digest. School cafeteria food would have been a higher quality, and much more affordable.
PS: The fries are like shoestrings!

Waited 30 mins for drinks… still waiting for food. They are nice enough tho Hector’s café and The BierGarden across the street are looking pretty good. Starving…
Correction: we pointed out the wait and they fixed the tab. Can’t argue with that!

Sugar Factory, you really redeemed yourself this weekend.
Returned for dinner after receiving a kind message and discount from the manager for a not-​so-​great first experience and I am so glad I did.
Everything from the food to the drinks to the service was on point. My friend and I ordered the Thai chicken salad, Mediterranean salad with shrimp, the signature lollipop goblet, the coconut chocolate martini, and the s’mores martini.
Now, I’m not normally one to write home about a salad (or anything with leaves, really), but the shrimp on the Mediterranean salad was so juicy I ended up inhaling the bowl. I didn’t try the Thai chicken salad but my friend said it was damn good as well.
The lollipop goblet was hilariously sweet but honestly, when you’re ordering a cocktail with two lollipops in it, it better be sweet. Bonus: this drink is not shy on alcohol!
But the real showstopper was the S’mores martini. This may have been the best dessert cocktail I’ve ever put in my face. The glass rim is coated in graham cracker, the drink itself tastes like a rich chocolate milk, and it’s topped with 3 plump marshmallows. I don’t care who you are or what you like, order it!
The service and management staff were absolutely wonderful per usual. They really took the time to check in and make sure we were taken care of.
In sum, I’m really happy I gave this place another go. While the celeb/​posh ambiance may not be my usual cup-​of-​tea, Sugar Factory’s quality food and service has really put itself back on my map. Cheers!

Chris is a great server! Came here with a party of 3 for a birthday and everything was great. Chris was able to give great recommendations on which drink to choose as well as food. Neither disappointed. I tried the White Gummi Goblet which was full of peach flavor and not juiced down which I had expected in the beginning. As the goblets are $ 36 I was not down for paying for a bowl of juice so I made sure to ask about the amount of alcohol/​strength lol Mai Tai was first and the White Gummi is second by the way.
For food I had the Chicken Fettuccine Alfredo which was an unexpected hit. Flavorful and delicious.
Although there are 3 levels, I highly recommend making a reservation to avoid waiting a long period of time. They also do not seat incomplete parties.
Overall this place is definitely $$$ so I would recommend coming for special occasions or just to try at lease once.

Over rated. Fun, loud, but NO NEED to go a second time.
My friend picked this place for her graduation party and it was fun, I’ll give it that! But if you look past all the smoke (literally) and sparkles, there isn’t much there. The drinks are expensive (to be expected) and fun because they are all put on dry ice for the cool look of smoke pouring out of your drink, but they simply aren’t impressive. I shared a fishbowl with my friend — we ordered the SunTea because we could already feel our teeth rotting at the descriptions of all the other liquid candy drinks. It wasn’t terrible! Essentially iced tea, lemonade and tequila. It wasn’t too sweet so it was more tolerable than the other ones I tried, such as the berry one my friend ordered.
We also ordered food — certainly frozen and again, unimpressive. Shared the appetizer sampler and Caesar salad with my friend. Eh. Nothing much to say about any of it.
The atmosphere itself is fun. For birthdays the servers carry out these exploding ice cream sundaes ($ 100 mind you) which captures everyone’s attention. The music is very loud, making it feel like a club even though everyone is seated at tables trying to hold conversations. In my opinion, it reflects a very cool concept that seems to have run it’s course. Nothing stands out to me as WOW! this place is trying to be different and one-​of-​a-​kind. Can definitely feel a corporate atmosphere.
I will give props to the servers — despite the fact that our server insisted he couldn’t split the bill by seat (I understand he wanted his gratuity but believe me, a table full of servers aren’t going to jip on the tip). There was a situation with a VERY drunk guest which was handled very well from what I could observe.
Again, overall — unimpressive and overrated. Fun — I suppose — for a girls night out or 21^st birthday but with the overload of unique, fun, creative bars in NY and in the meatpacking district alone, I would absolutely PASS on the Sugar Factory. It isn’t worth it!

This is a fun, club-​like, happening, beautifully and festively decorated spot with 3 levels.
It was quite crowded and even though I had a 8pm reservation, they wouldn’t start getting our table ready until after our entire party was here. That in itself didn’t bother me, as many restaurants have this policy. When everyone in my party arrived a little past 8pm, I let the host know and she told us we would have to wait. After 15 minutes she asked us to wait at the top of the stairs on the highest level, which was pretty nice… A great view of the gorgeous chandeliers and the restaurant. However, we had to wait another 15 minutes so it was about 30 minutes until we were finally seated.
The seating set up was pretty cool, as there was booth seating, and table seating jutting out from the rounded booth.
The menu is a hefty book with tons of cocktail drinks (which can be made non alcoholic), milkshakes, food and dessert options. I knew that I wanted a milkshake, which are expensive at $ 10, but really huge. I made a few of my friends order a milkshake as well, so was able to taste 4 different types. Here is what I thought, listed in order of favorite to least favorite.
1. Fluffier Nutter is the milkshake I chose and consisted of vanilla soft serve ice cream base, with peanut butter, chocolate sauce, marshmallows, topped with whipped cream and peanut butter cups. I was able to taste the peanut butter well, but wish there was more of a distinct marshmallow flavor. Also, it came topped with Reeses M&M’s, not peanut butter cups.
2. Make A Wish, was also made with vanilla soft serve, made with yellow cake, sprinkles and a cute little birthday candle, which I wished upon and blew out. This milkshake was deliciously sweet and the cake was perfectly moist and tasty.
3. Chocolate Cookie Jar had vanilla soft serve, oreo, chocolate chips, caramel and chocolate sauces. This tasted just like Cookies & Cream and was very yummy.
4. Memory Lane was vanilla soft serve, blended with hot fudge, marshmallows, chocolate fudge and waffle cone pieces. When I tried it, it was actually pretty bland… I couldn’t really discern the flavors clearly and definitely did not taste a lot of hot fudge or marshmallows, so this milkshake flavor was a disappointment.
As we were waiting for our meals, Chris, the general manager came to our table to introduce himself and to apologize for the wait. He then said that he knows it’s my birthday so will do something extra special for that and called me by name. I was definitely happy and impressed that Chris took the time to speak with us personally.
For my entrée, I ordered the Mediterranean Chicken Pappardelle pasta dish, which included sun dried tomatoes, artichoke hearts, pine nuts, fresh herbs and a lemony sauce made with olive oil and roasted garlic, along with toasted thin slice of bread with garlic taste on it (I wouldn’t really call it garlic bread even though it calls it that on the menu). I liked my meal for the most part, but I thought the sauce was too oily. The pasta was cooked perfectly al dente though and the chicken was nice and flavorful, going well with the artichoke, pine nuts and I enjoyed the plethora of parmesan cheese.
Most of my friends ordered burgers, so I got to try some of the french fries, which were very good! They were skinny fries, crispy with great potato taste.
Our entrees came around the same time, but the waiter brought the wrong order for one of my friends so he had to wait quite a bit longer to get his burger.
When we were all finished, the servers came out with a seriously massive ice cream sundae with 2 sparklers in it and they all sang Happy Birthday to me! The sundae was beautifully presented with whipped cream, colorful sprinkles, sugar cones, 2 lollipops and the sizzling sparkling sparklers were a perfect touch! This sundae was the World Famous Sugar Factory King Kong Sundae, which had cookies & cream, chocolate, strawberry, vanilla ice cream flavors, as well as rice crispy treat pieces, pretzels, gummy bears, strawberries, blueberries and chocolate sauce. It also come with a comically big spoon. The servers handed out separate bowls for everyone and we started to dig in… It was delicious! I especially enjoyed the rice crispy treats and gummy bears. This amazing sundae concoction actually costs $ 99 for 12 people and the restaurant gave it to us without charge! Such a generous and wonderful gesture on their part… This definitely made up for having to wait a bit to be seated!
This was the perfect place to celebrate my belated birthday dinner… I thoroughly enjoyed my time here and it seemed like most of my friends were having a ton of fun as well.

The location is awesome in the meatpacking district of Manhattan. The area has been renovated so nicely. The restaurant is kinda small, but what it likes in size it more than makes up for in atmosphere, food and service.
The restaurant is decorated in color and with candy, chalkboards with color chalk writing and drawings. The restaurant is great for young teens and adults. A number of teenagers had birthday parties on the evening that we went for dinner.
We started with their famous Goblets. I got the Passion Punch the unique flavors of blood orange & passion fruit are combined in this amazingly delectable cocktail.
My cousins got the Mai Tai Goblet a Tahitian delight made with fresh orange and pineapple juice blended to perfection with cruzan coconut and light rum, with a float of dark myers rum and gummi bears. The drinks were perfect.
I also got the Steak Bordelaise with Carmelized onions, red wine sauce and their signature fries which were to die for. The steak was seasoned to perfection and cooked medium well.
We ended our meal with the Sugar Factory Fondue we had the milk chocolate served with brownie bites, homemade marshmallows, gummy bears, white chocolate bread, bananas, fresh strawberries, lemon, and buttery pound cake. It was a nice way to end the meal.
I found out there is also A Sugar Factory in Orlando and Miami, so I will definitely be visiting one of those locations.

Great experience… No reservation but got a seat at the bar.
Pros: Friendly staff. Bartender customized one of the goblets for us! Raspberry mojito and he added the lollipops. (The menu only has the lollipops in one of the green goblets.) Towards the end of our visit, a woman was coming around to take photos with everyone in a candy costume.
Cons: expensive

I hesitate to review this place because I didn’t get the drink I wanted and I did not have the food. A friend was treating me to a drink for my birthday, so we settled on the Berry Bliss. Unfortunately the drink wasn’t very good and quite expensive. We were also wondering if he mistakenly gave us the one without alcohol, but according to our bill, we definitely bought the goblet with alcohol. Between the pair of us, we barely made a dent in it. I guess if we had 1 or possibly two other friends to share it with, it wouldn’t have felt like a complete waste. Not to mention, even though we were not coming there to eat, we glanced at the food menu and wasn’t too impressed with the selection and prices.
I guess I’ll try focus on the positive here. I like the presentation of the drink. The waiter brings out the goblet and prepares the drink in front of you. I like the new location and the décor. I remember I attempted to go in the old location earlier in the year and immediately walked back out because it was so tiny and crowded.
I’m sure if I were to return, I could find a drink that I liked, but I would have to have a large party to share it with.

No se porque tanto alboroto por este lugar; se ve super de plástico, todo es blanco, parece escenografía de las vegas, está lleno de fotos de las Kardashian y toda su prole. Lo chistoso es esperar mesa y ver al mercado que atrae: adolescentes todas en vestidos como de graduación con mini bolsitas turbo alaciadas (cosis, reciclando el vestido de prom por 4a vez)… ah! Todo esto a las 4 de la tarde!
Si has visitado el Serendipity II (en Vegas beibi) entenderás perfectamente de que va esta experiencia. A la entrada tienen una tienda que vende cantidad de onditas y juguetes, todas con referencia a el/​la azúcar y sus derivados (acá en México seguro sería una onda étnica con origenes de comunidades en riesgo, pero allá es puro sabor y colorcitos por el placer de andar «en azúcar».
Si se evitan este lugar no se pierden de nada; excepto a las wannabes de Kardashians, si es que les late eso (a mi si).