The Complete Tile Collection

I went to Complete Tile after going to Nemo Tile first. The customer service at Nemo was awful — no one approaches you and if you are not with a designer or know exactly what you want, they will not help you. I left and went to Complete Tile and dealt with Ilona. She was great. She gave me good design advice and helped me pick the right tile for my backsplash. There is a sign-​in sheet there so that if you are looking for help eventually you are going to get someone to work with you. They don’t make you feel small like they do at Nemo. I would definitely recommend Complete Tile.

I am updating this star rating, based on the response I received from the owner. I only upgraded by one star because I have yet to receive any accountability for the actions of the employees.
I do not review often, but try to be as accurate as possible in my experiences.

I came to Complete Tile recently to look for tile for my kitchen and bathrooms. The selection was great– so much to choose from! The designer who helped me was Penny and she was fantastic. I had a lot of questions and she really took her time with me. All of the designers seemed really nice and I liked the overall environment of the showroom. Already told a few of my friends to check it out too.

I spent time in this store last weekend. I got the feeling from the sales person that my needs were just too low-​end (how snobbish is that?) for them to spend time helping me. I was still on the verge of placing an order, but had questions about how shipping worked. Rep was supposed to call me on Monday. today is Thursday, no call, no followup. I’ll take my piddly needs elsewhere.

I had gone to a different tile store in Fairfield County where I really got the run around. Since I live in New York during the week I decided to check out Complete Tile. What a surprise! Our designer, Penny Pampoukidis, was really great! She helped us design a master bath, got us prices instantly, contacted our contractor to get final measurements, etc… Oh and I might add that Complete Tile was a bit less expensive than the Fairfield County place. Who would have thought!!! Penny also had samples sent to our CT house which was really helpful. All in all we’ve had a super experience with this tile place.

I’ve been a freelance consultant for an interior design firm for three years. But recently, I had the epiphany to launch a design studio out of Brooklyn with a close friend of mine who is an architect…
The two of us were a bit disheveled mentally and physically from riding our bikes all the way to West 15^th from Bed Stuy Brooklyn, but were pleasantly greeted when we arrived. I have to admit that I was shocked by how helpful the staff was. Our client has been looking to recreate a sink and vanity out of marble or stone — a tall order but we knew we were in the right place.
The showroom has a well curated layout, with a nod to an artist studio. Every thing is available to see, touch and remove from the wall to get a feel of the tile while matching it with other elements. There’s everything from the traditional ‘subway tile’, recycled ceramic tile, marble, aluminum, and even wooden tile — the possibilities are pretty much endless. This place is a true gem. I’d like to keep this one in my back pocket, but I guess I am willing to share.

I am planning to renovate my bathroom and remove the tub, replacing it with a walk-​in shower. I selected 3 showrooms in the same area. Nemo where the only consumer service to ask for a price and a sample. The sales people just walk around the showroom answering isolated questions. So I tried Daytiles, a lovely showroom but no professional service. The woman had to call over another person to help her answer my simple questions. In both places there was no exchange of information or suggestions from the salesperson. You pick out what you like and they said nothing.
At Complete Tile Collection, the showroom is customer friendly, All tiles are hanging and removable from the walls. The tables are for you to display your selections and see how tiles work together. All the time a profession designer is listening and making suggestions. The selection becomes a process with a private person working with you.
I was so appreciative that Anna was working with me and not only giving suggestions but also explaining why. She went as far to help me select possible paints to compliment the tiles. I never felt rushed to make a decision. After the meeting we continued to email eachother til I make my final decisions. Don’t waste your time shopping around go directly to Complete Tile Collection.

I have been using Complete Tile for all of my renovation needs and am very satisfied. There is one incident that goes so far above and beyond I had to single it out. I replaced all of my kitchen tops with black granite. After a couple of years the stone began to show every mark; hot, cold, even just spilled milk. I contacted the original supplier to Complete Tile but got no satisfaction. When I contacted Complete Tile they were so apologetic and asked me why I did not contact them first. They took one look and INSISTED on replacing all of the kitchen tile completely at their cost. They brought out a geology expert and confirmed that the stone was not what they had originally ordered and immediately told me they were going to replace it at their own expense. It is not a trivial amount of tile. It was all of the kitchen which includes a sitting breakfast bar. Even the sink faucets and controls were embedded in the stone. They could have made recommendations to refinish it, or to try a cheaper way to repair it, but since they felt they had been cheated, they were not going to allow me to be cheated. They had stopped dealing with that supplier right around the time the original black was installed, so I was caught in the degradation of that supplier. They switched suppliers and I got to visit them to see the stone before it was cut for me and approve it (a giant slab). I was sent away for the installation and when I returned I came home to the most beautiful stone that has held up perfectly every since. I had to let everyone know when a company does something that speaks to their integrity and their willingness to do the right thing, even thought it cost them a lot to do it. A very lot. But they actually insisted. I never even mentioned the idea. It was there idea! Can a person expect more than that from a retailer?

I used Complete Tile at the recommendation of the architect on my project and I have to say that I have been nothing but happy with the service and design recommendations that I received from Ilona.
Rushing the cutting and shipping of trim pieces, crediting me for some damaged tile and answering my many questions regarding grout colors and sealants, she was and absolute Godsend. Couldn’t have gotten through this renovation without her.

Nice selection but as others say expensive. Just beware that they charge $ 5 for each sample. I returned them but they couldn’t find my receipt so wouldn’t give me a refund! Nickel and dime when you’re doing a big renovation but still annoying.

As you can see from my previous reviews, I generally won’t review something non-​culinary related unless it actually was worth my time.
I stopped in here with a friend as I was tipped off that this place has some unique options I may not be able to find elsewhere. I’ve stumbled past it a million times over the past few years after happy hour when I used to work in Union Square. They were always closed, and it was always dim inside, but it looked like a nice spot in my drunken state.
So in a sober state, with an actual purpose we entered the showroom. I was a bit taken as to how vibrant the showroom was as I have only seen it from outside at night… not at 100%. I’ll admit when I first walked in I was a bit confused as there are samples everywhere but the ceiling. They’d probably stick them up there, but in NYC you can never be to careful to avoid lawsuits. No samples on ceiling… good call on their behalf.
My friend was looking for a kitchen back splash, a bathroom floor and possible something for a waterfall which I’ve been trying to convince her she needs. Right when you walk in it’s like a color wheel of subway tile on the right. On the left they had bathroom tile, then it transitions into counter tops, then bathroom or at least that’s how I interpreted it.
Being an efficiency freak, I really appreciate how everything is laid out and how you can remove samples from the wall and match them up to whatever the hell you want. A lot of showrooms have rack displays which are really hard to deal with. For one you can’t get the light to hit the tile correctly, and the sample is always huge and annoying to carry a few at a time, if it can even be removed at all. It was nice to be able to pull a few off the wall and walk around. Since my friend was only looking for a back splash, we found a similar sample to her counter top and walked around with it. The samples also have serial numbers and sizing on the back so you can see what other options in that color are available. Very efficient and we were able to get what we wanted done in half the time. More time for booze=points for this place.
I enjoy places like this where I can do what I want with a selection of this magnitude. Reminds me of Hockey Monkey in Jersey which is what I consider hockey equipment heaven. This place is kind of like Tile heaven, well at least in NYC and in it’s given space constraints.
If I like a place I occasionally chirp the bad reviews. There was a previous review about not getting approached immediately. Fortunately for me I don’t need a babysitter, nor do I enjoys sales people up my ass, at least before lube is applied. However, someone did come up to us after a minute or so and just said that if we need any help she’s be glad to assist when we were ready.
D-​squared. Either a fool or just D-​bag. His face has Amber-​Alert written all over it. This place is expensive according to him. Probably reviewed the sky as being too blue at some point. Look where it is. It’s on the ground floor of 15^th and 6^th. Was he expecting this to be The Tile Depot Wholesale Superstore in bumblefcuk USA?
Anyhow, this place is more than legit as long as you are reasonable and set realistic expectations. We got what we needed here and I will return again when the time arises. Definitely a Complete collection, there is tile all over the dame place in here, literally.

I just sold my house, and while I’m happy not being a homeowner (no more real estate taxes! no more sudden, urgent expensive repairs!), I miss being able to play interior designer. So, I was thrilled when my friend enlisted me to help redo her bathroom. After checking out a couple of blah places, we found Complete Tile, and it was just what the doctor… er, designer, ordered. And truly, this place is meant for design professionals, but they were so helpful and gracious even though we’re not pros.
The selection was amazing, and I spent a good half hour just ooh-​ing and ahh-​ing over everything (and touching everything, because that’s how I shop). We wanted sort of a retro-​modern look and settled on three different styles of tile: black ceramic for the floor, lovely translucent blue glass for the lower wall, and a cool mid-​century style white for the upper wall. The sales rep we worked with tactfully steered us away from tile that would’ve been too slippery on the floor and helped us figure out how high up the wall to switch from blue to white. She even helped us think about how the tile would mesh with the fixtures and lighting we were considering. Ordering was a snap, and I’m super excited to get everything installed. (Also: already having bathroom envy.)
I really don’t get the negative reviews below; I found the customer service here to be top-​notch and the prices completely reasonable for the quality of product they offer. If you have a decent budget for your project and want to do it up right, this is definitely the place to shop for tile.

Just got my tiles in and they are fab! I really can’t say enough good things about my experience with this place. I’ll definitely be back for more when we’re ready to do more upgrades to the new place!

Let me start by saying i just stopped by to explore another showroom and i was pleasantly surprised: Complete Tile is a great place to go to if you are looking for unique tile and stone all in one place. In addition to quite extensive choice of materials, the atmosphere and service were all amazing. I browsed around for a few minutes and was asked if I needed help. The sales representative seemed to be very interested in my design ideas and suggested a few options.
I would definitely recommend this showroom to people who demand high quality all the way over a typical store like Home Depot.
Special thanks to Anna.

The location is in a quiet neighborhood and as you enter, you will feel as if you are entering a huge bathrooom tiles gallery. They have a wide selection and the quality are great. I have been to many tile stores, but there was one pink tile that caught my attention here. There are samples after samples along the walls, high and low, where you can graze your fingers over and the names of the tiles are labelled underneath.
Remember to sign in in the front and they will give you the attention you well deserved. The weekends are the worst because their business is great so they have many customers. If you want quality time without feeling rushed, please go on the weekday. There are three workers there when I visited them and don’t expect to be greeted right away because they seem like that there is a storage of staff.
But you have all the time to browe around on your own time. A word of advice, walk around the store and mentally mark down which tile you like, so when the call your name, you are prepared. Once the assosicate call your name on the sign in sheet, they spend all the time with you as you are led to a table so you can discuss the designs and samples. You can also look in a huge binder with an associate who can answer all your questions. Make sure that you bring your list of questions because they helped me understand more about the tiles that I picked (pink tile that looks like a painting) and be prepared of the process of the payment. Read the find print.
Check out the clearance section all the way in the back — hidden gem!
Ask for Gabriel!

I wish I had read these 2010 reviews before purchasing from them. They are the worst to deal with when it comes to refunds. My bathroom came out beautiful but it was seriously a fiasco working with them. Twice the material that I chose was not representative of the samples in the showroom. Go to Walker Zanger directly or ask your contractor to take you to one of his guys. They are expensive and difficult to work with if you have issues with the material.

This place is the best! We were a young couple looking to renovate our kitchen and bathroom. The woman that helped us Mimi, totally got the look we were going for at the right price with out even spelling it out. The quality of the product is amazing and the outcome is beautiful. We had a few slip ups in delivery otherwise it wouldve gotten the 5^th star, however, complete title rectified all of the mishaps. I would recommend this store to anyone. I do however suggest setting up an appointment if you want to really make decisions. that is how you have the salespersons undivided attention. It has such a wide range of beautiful items, this store is a great choice for any buyer!

Do not use! the prices are not justified, we were cheated with the tiles wrong size by ½″, 2 rough edges and 2 polished on the square tiles; can’t get anywhere with them to fix it

Go here if you like to be ignored or treated like shit!
I have been to this store at least a half dozen times and never once has anyone asked me if I needed help — you always need to go searching for a sales assistant — even if the store is totally empty. On top of that, when you do find one, they inevitably have a snotty attitude, like they have much more important things they could be doing. Probably like looking for a new job that pays them more to do even less. How about hiring some people who actually care about helping customers?

Great service and a great selection of first class tiles of all sorts.
A completely knowledgeable, professional and organized staff. I was treated in a civilized and polite manner — which is becoming more and more of a rarity these days. In a maze of tile shops this one stands out as the best.