The UPS Store

Had my package sent here for pickup. Tracking number says the package was here, so did the UPS call center. Guy working here says he can’t find it even though he was the one that signed for it. Not sure what kind of business they’re running.

Claims to open at 8:30 but total lies, as its 8:45 and still waiting outside. Total incompetence. Would give zero stars.

Was charged $ 3.81 to print one page of a word document. What a rip off!!! Never again

I had to make a return for Zappos today and dropped this UPS store in NoHo.
John was working at the store today. John was friendly and efficient. I appreciated John’s patience as I was looking confirm the Zappos return label was correct.
He provided great service by helping me package the return. I have been to other UPS stores and never had this type of excellent customer service. I must be a jaded New Yorker, but I was shocked with this great customer service.
Thanks again John for your help today.

Service was not only quick here, but also friendly, like the people here actually wanted to work here. It has to be tough to work in the service industry (it is tough, I’ve done it), and so people who can do it with a good attitude need to not only be commended but also need to be promoted. I wonder if anyone ever gets hired from the «mail room» to become CEO anymore?

These guys are good at ripping people off. Never going there again. Was charged $ 8.77 to ship a pair of earmuffs to Brooklyn. The price had a «fuel surcharge.» The guy also tried to charge me for the envelope I brought with me. He saw me walk in. The place was empty. Did he think I had superspeed powers and was able to grab an envelope, address and seal it faster than the human eye could discern?

One of their employees stole a pair of sneakers that I was shipping that I had sold via PayPal and then I was only offered around half the value in return. They are not owned by UPS and the franchise owner has very little accountability when it comes to protecting you. Their Pack, Ship, Guarantee is a joke and is not a policy followed by the store. DO NOT TRUST THEM TO PACK YOUR BOXES! Make sure your box is sealed before you bring it in so that the employees do not know what is inside. This is not a joke. USPS is much safer and more reliable. Sad to say.

The guy who helped me today — I wish I’d gotten his name — was very helpful and efficient. Not sure why others have bad experiences, I guess it depends who you get… just know there is at least one good apple here.

I went to this UPS store today, and the young man working there — Julius — was *very* pleasant and helpful.

I don’t get the bad reviews. Yes, this place gets crazy crowded and overrun and that’s what makes the good customer service that much more amazing. Julius does the near impossible and keeps everything moving. He is polite, efficient and gets the job done. Excellent employee with a good attitude.

If you need a po box in NYC do not use this UPS store 5388 for that purpose. There is not enough space or energy to go into details but to make a long story short they are super rude and the workers are incompetent. We paid $ 300 for a year of po box service and we have literally stopped using it just because we are done with dealing with the people in that store.

This place is terrible. I called to make sure they take passport photos. They said yes. I trek all the way there then they tell me the camera isn’t working. I called one hour before! All four male workers in the store denied talking to me even though I showed them the call I placed on my phone to their store an hour prior. This place sucks. Also, they never have stamps.

this place is convenient to the train station. However, it can get packed quickly. Pick up time is 6:30PM which is way too early for me. But that’s how it rolls…

Total fail. Lost a package that was quite expensive. Will not use this store again.

If i could give zero stars I would. They were rude, rolled their eyes when I asked how much things would cost and then acted as if it were ABSURD that i asked to see that they actually packaged it up. When I paid he went took the contents of the package and just set them on a back table in the store. When I asked him if he could packaged it myself he said no, it was against policy, so I asked if he could do it now so I could see then, you would have thought I asked him to fly it to California himself. RUDE and EXPENSIVE… go somewhere, anywhere, else.

If I could give this store negative stars, I would. The asian guy who I think is the manager was a complete dick to me when he found out I was shipping something internationally. Instead of telling me that the store makes no money helping someone that is shipping something internationally, he instead was short with me, didn’t give me any of the paper work I needed and was a smart ass when I had a question. I then told him that I didn’t appreciate the way he was treating me. I told him that he was a complete dick to me from the very start and he should of informed me that they don’t like dealing with people that ship stuff internationally. He then refused me service and kicked me out of his store.
Thats when I went to Postnet on 6^th Ave between 27^th and 28^th st. They gave me all the paper work I needed (didn’t charge me $ 3.50 per sheet of paper), nicely looked over my paper work and helped me tape the box all for FREE!!! Maybe it was a good thing I was treated like sh#t and kicked out of the ups store.
GO TO POSTNET TO SHIP UPS OR FEDEX!!!

$ 3.50 to print ONE page. Stupidity.