The UPS Store

Awful. I uploaded two super simple, standard documents to be printed and pre-​paid for them on their website. Got a confirmation email that my order would be ready the next day and an email would be sent when they were ready for pick-​up. Come late afternoon I still hadn’t heard anything so I called and learned that they apparently don’t provide this service that I somehow paid for anyways but I could come in and print them anyways since I had an e-​receipt. Went in, the sales associate working said she would have to speak to her manager about my situation. Waited and waited, after fifteen minutes I asked if I could just print via sending my documents to the store email (since I have done that at other locations thought it’d be no problem) and just print them that way cause they were only 40cents each (although more expensive than downtown locations btw) and I don’t have all the time in the world to wait around for two plain documents. Sales associate said only the manager would be able to do that and he’s on the phone so just wait. Waited another fifteen minutes and at that point I just left cause seriously how hard is it to print TWO pieces of paper with barely anything on them in B+W?! I told the associate calmly they should not advertise quick printing services on their location’s site if they can’t actually provide that service, especially if I’m pre-​paying for it. Luckily I only had 80cents worth of stuff but imagine if someone had paid to print more than a dollar’s worth of stuff expecting it to be ready the next day, only to walk into this ridiculous situation. Associate seemed confused as to why I was frustrated and leaving and tried explaining it was just because the manager was on the phone. not an excuse for me cause anyone working there should be able to print easily especially if it’s a service that’s advertised and should have already been prepared when I came in.

I went to this location to drop off an Amazon item that I was returning. Everything was packed up with all the proper printouts and shipping labels ready to go. The lady working the counter said she had to charge me $ 1.00 + tax to close up my box. Wait are you serious?! For a 12″ strip of tape to close the top you are going to charge? «It’s store policy.»
You guys are in the business of shipping packages, I’m sure you have hundreds of rolls of tape lying around. Why would you want to nickel and dime your customers for something so insignificant? You should be embarrassed! I now go to the UPS store on 116 and Lenox and they’ve never heard of such a thing.

REVIEW OF MAILBOX SERVICE ONLY
Sharina, Sylvester, and Virginia hold down the fort here now quite nicely in terms of msilbox service. This store has grown more functional and efficient over time as a mailbox provider anyway. (i don’t use the shipping really). They are friendly with me, remember who I am, and give a courtesy phone call to me to let me know EVERY time a package has arrived. Also convenient when I need to print something quickly.

Make sure to get to the store WELL before the posted closing time. Today, the employees closed the registers a full FIFTEEN minutes before the posted closing time of the store. They said I’ll have to come back Monday with my box :(

It’s not good customer service to roll your eyes after every customer request, to have half the machines not working, complaining out loud constantly. Tip: there are plenty of other UPS store in the neighborhood to put up with this one.

If I could give 0 stars I would. I’ve been living in the neighborhood for 5 years & was excited about a ups store being nearby. What I wasn’t excited about is the lack of efficiency and professionalism at this location. The employees are incredibly rude and act as if you’re bothering them to ask for something. One female in particular yells at customers on a regular basis. If it weren’t 2 doors from my apt I would never go but the convenience sometimes overrules. I have waited up to 30 min simply to make a print out. It’s just badly run. If you don’t have to go here, save your patience and time.

The 1 star is only because there is no zero or negative star option — this location needs to seriously reconsider their staffing. Walked in to get some docs notarized and found a woman lounging on one of the chairs off to the side happily yakking away on her cell phone. She didn’t even bother getting off the phone to rudely inform us UPS doesn’t provide notary services even though there was a large sign behind her listing notary services! Even if some locations perhaps do not provide certain services (even though that could be construed as false advertising), there is no excuse for unprofessional and rude behavior!

DO NOT GO HERE. My 1 star is because we cannot give negative stars. If we could, it’d be a negative infinity.
I do not take to writing on Unilocal very often but I want some poor soul to avoid the trouble I have experienced.
I went here to mail an international package and the service that the storeperson, Ms P, we’ll call her, and the owener, Mr S, gave me was terrible.
They basically took my $ 150 and then proceeded to do everything they could to sabatoge the delivery of my package. And when I called back to get help, they both yelled and cursed at me. It was unbelievable.
Unless you want to end up q) yelling at someone to get basic service b) wasting all your money and time to *not* have packages delivered c) have to go to court to get your money back, I suggest you skip out on this UPS.
WORST UPS STORE EVER. If the UPS franchise is smart, they will most definitely shut it down.
SHUT IT DOWN. SHUT IT DOWN. SHUT IT DOWN.

Close this UPS down!!! The worst customer service. Last week. She was so nasty when retrieving package. This is continual behavior. With all such common reviews why is this still happening. Try to avoid this store!!!

$ 7 + tax + attitude for 2 black-​and-​white scanned pages.

Wow, I wish I had checked the Unilocal reviews on this place first. I have to join the chorus on how awful they are. I worked as a retail cashier for years and years and know how hard it can be, and so I have a lot of patience with sullen, unhappy, or even directly rude service employees. It is not an easy life and I’m willing to attribute almost any amount of unpleasant behavior to them just having a really rough day. The woman I just dealt with absolutely blew my mind, though. This is the first time in my entire life that I’m actually writing a negative review of a business.
I am signed up with their package receiving service. For some reason they couldn’t explain, they refused delivery on one of my packages and it’s now being returned to sender, which is going to be a real pain to sort out. There was no apology or explanation of any kind, just this aggressive attitude that seemed to suggest I was at fault. She told me to have it sent back to them. And then this:
Me: «OK. How can we be sure it won’t be refused again?»
Her: «Sir, PEOPLE MAKE MISTAKES. What you need to do when that happens is LEARN FROM THEM.»
Me: «Can I ask why you’re being so rude to me?»
Her: «Fuck you.»
I guess a better question would have been, why are you telling me that I need to learn from YOUR mistakes? But the lesson is clear: stay away from this place, at all costs.

I feel the need to preface this review by stating: I never yell… unless I see a really large spider or in very rare circumstances.
That being said. I’m writing this review of the time I went to this UPS store. And ended up yelling. Before 9:30 in the morning. It was not a proud moment of my life.
I brought a Verizon box here after Verizon assured me it could be returned via UPS due to a working partnership between the two companies. Apparently all I needed to do was bring the package in and the person would know what to do with it. Cool, seemed simple enough. I walked in with the package, explained the situation and was met with a blank stare and no reply. After rephrasing my mission to return the box to Verizon, we had the following conversation:
Her: «We can’t help you.»
Me: «What? But Verizon instructed I come here and send the box back through UPS,»
Her: «Nope. We can’t help you here.»
Me: «I’m confused. I was told any UPS store could help me.»
Her: «Nope. We can’t take this package in the store. You need to give it to a UPS driver.»
Me: «Wait, what? I have to find a UPS driver to give this to them?»
Her: «Correct. We can’t take it here. A UPS driver scans it when it goes in their truck.»
Me: «And can you tell me where and when I can find a UPS driver around here?»
Her: «Nope.»
Me: «Are you kidding? I have to walk around with this box and find a UPS driver somewhere in the city?»
Her: «Yep.»
Me: «Okay, I have an idea. Why don’t you just tell me where you pile the boxes for the next pick-​up and I’ll place it on the pile.»
Her: Nope, I can’t do that.“
Me: «Okay. Then just point to the pile and I’ll put it down.»
Her: «Nope. Can’t do that.»
At that point I ran out of patience and started yelling about how unhelpful and moronic that whole system was. The UPS woman yelled back, leading to an unproductive minute of LOUD VOICES. I walked out frustrated and angry, and still carrying the box.
I popped into another UPS store I passed later that morning and the staff helpfully filled out a work order to return the package– without any yelling or suggesting I chase UPS drivers around the city.
Harlem UPS store: 0
Any other UPS branch: 1

I’d give it 0 stars or minus 11 if it’d let me. They are most amount of rude & the least amount of helpful. Also a very disorganized store.
I love New York, even the sometimes ‘tude but this place was pushy & mocked my friends’ document she was trying to print when their printer was having trouble printing it…
The girl behind the counter couldn’t even stop eating or put her sandwich down when she started grabbing at my friends things which were papers. Fried chicken grease, really… and when they were asked if my friend had to pay for print outs they were running to test the problem, all wrongly printed, they wouldn’t answer her. Not going back and neither is she. I’d have a real problem giving my valuable packages to anyone in there or trusting them to arrive anywhere but lost and crushed in some backroom. =/

absolutely THE WORST!!! i have been coming here for years (not by choice, since its the closest location to my office) and have never seen worse customer service in my life! UPS needs to take away their franchisement rights because they do NOT know how to do their job right. Once I even came in and the girl behind the counter was eating chicken fingers and handled my packages WHILE licking her fingers from the chicken. Absolute disrespect!

Apparently the workers show up to the store whenever they want. I arrived at the store at 8:30 am only to walk up to locked doors and no staff present. It’s now 9:01 am and no one is answering phones. This is what happens when u have a bunch of Jamaicans running the store… well…OFF TO FEDEX!!!

I came here with a package to mail but had forgotten my UPS label. Based on my experience at the 81^st and 1^st Avenue UPS store, I was sure the staff would be courteous and kind.
The label cost $ 5. The gentleman manning the store said I would have to pay $ 4 to go on the computer and another amount of money to print my label. I asked if I could print my label through him because it is a UPS label after all and he said no.
It was an unpleasant experience.

Shipper beware. This location got one star for having a sign outside that proclaims «UPS.» Do not trust the UPS logo outside.
Through hard experience, we learned that the UPS stores are managed by a mailbox company rather than by UPS. This is unfortunate, because the store workers and management are incompetent and there is little possibility for satisfactory recourse.
Before visiting this location, I called to inquire about closing time. When I arrived two hours before the time they had told me, they were already closing ! It was holiday time, and expectant shippers were banging on the door. The workers yelled, «We closed ! No !» I had just made it inside.
I handed over a holiday gift to be shipped, also handing the guy behind the counter the item receipt to help him understand the exact value. I asked him to package the item, insure it for the stated value, and have it delivered within three or four days. I had to ask him for the receipt back (he had tossed in aside).
They completed only the delivery part of the task. I assume they failed at appropriate packaging, because the item arrived in a million pieces. Then, the real ordeal began.
We spent hours arguing with the employee, the store manager, and the company, «Mailboxes, etc.» The employee, likely distracted by the early closing, had not opted for enough insurance, either because he cannot read, or because he did not pay attention to the receipt I had given him. The employee claimed, of course, that he had insured the item for the amount I had requested, and the manager, although not present at the time, backed him up. The manager was quite rude, belligerent, and clearly desperate.
In the end, we received about a third of the value of the item. Both the store and «Mailoboxes, etc.» refused to refund the shipping and packing costs — in excess of $ 50.
Moreover, we waited an inordinate amount of time for the refund to be processed, in the end learning that the UPS store had spent the refund check ! No one had notified us. The check needed to be re-​issued.
Do not trust this UPS store with anything. We did not receive good service from «Mailboxes, etc.,» apparently the body that manages them all. I will never return to a UPS store or any business owned by «Mailboxes, etc.,» whoever they are, and I now have a cautious and negative view of UPS generally speaking.