The UPS Store

To the managers of this location: Wow! I just got off the phone with the manager (1÷07÷16 at 12:29pm). I unfortunately did not get his name but what an incredibly rude, unprofessional excuse for a human being. He literally just chastised me about not being able to pick up my package (which they were supposed to deliver anyway) due to my being away from New York. And hung up the phone on me mid-​sentence. All of this in response to my very polite inquiry. I was initially speaking with one of the workers who was really nice and cordial. And then as soon as I was transferred to this manager, he just started talking to me in an antagonistic manner, barely letting me finish my question. You would think we are being done a favor rather than paying for an overpriced, private shipping service. While many of us are us are under the impression that UPS provides a DELIVERY service, they (whether the corporate office or this particular site) seem to have decided that they are now going to just pretend to deliver your package and then hold it at a location rather than attempt delivery multiple times.
To the manager at this site I spoke to who thinks it’s ok to raise his voice over the phone at female customers or any customer for that matter, if you want to keep your job/​shop, I’d suggest adopting some basic human decency. Also try some anger management classes to help you adjust to your customer service profession. Otherwise consider changing careers to maybe a military sergeant where that kinda behavior is required.

The gentlemen are wonderful! Very helpful and considerate. I haven’t been to the Post Office since… ever! The best for shipping!

DO NOT GO HERE!
You’ve been warned.
They overcharge their customers, provide NO customer service and deserve to be out of business.
I just left here after dealing with them for 30 minutes to release a package I had re-​routed to the store because I wasn’t going to home for the scheduled delivery time. I paid my $ 5 online to have the package re-​routed, no biggie. So I go into the store to pick it up and they tell me I own ANOTHER $ 5 for them to release it! When I asked why the manager, yes manager (more on him in a bit) said the $ 5 was for holding the package. So basically they were going to charge me another $ 5 so he could walk to the back and retrieve the package. Hell no!
When I asked for their Customer Service number they gave me the UPS number, not the UPS Store number. There’s a difference but they not surprised they don’t know. Call corporate and they explained I didn’t have to pay the additional $ 5. Corporate was friendly enough to call the store and explain, to which the manager argued with corporate.
FINALLY after dealing with this issue for 30 minutes the manager reluctantly released the package. Even after he did he continued to argue with me, the customer. Maybe arguing with your customer works in another country but news flash, this is America!
If I could give them no stars I would! I’m taking my business elsewhere!

I will never come back, the staff is so stoic and un helpful, anytime I went in there all they did was point to me to the computer, always over there to the computer. The grey ink comes out blue and they didn’t even know how to size my document to print correctly.
To top it off today I printed a few docs and it came up to 3.00 $ I even got the receipt for 3.00 $ I get home and find my card was charged 19.95 $
I WILL NEVER RETURN!

Came here on a Friday afternoon. One employee was helping a few people use the internet. The other was on the phone helping a customer. I sat at the counter for a minute, and began to despair. WHY can UPSes never be efficient?! Then another customer came in and tried to box me out of my spot at the counter. GAH. However, while the employee was on the phone, he did business with me by pantomime and hushed tones. I was out in under 3 minutes. Employees here can multitask. I like that.

I’ve been coming here for a long time mainly to pick up packages, but in a previous life I used to send a lot of express envelopes too. I’ve never had an issue shipping or receiving, and I like that I get email notifications once packages arrive. It’s a great location that also has a few computers and a notary.
So the service here is great, but UPS is not cheap. If you’re sending packages over 500 miles away then I’d say that UPS is not affordable. I don’t send much of anything anymore but the last time I did I was wondering if there was a Chinese mail service somewhere.

DO NOT USE THE INTERNET HERE IF PAYING WITH DEBIT/​CREDIT CARD. they charge your account $ 19.95 just for using the internet. Then when you call they say that the $ 19.95 charge takes 24 hours to clear up. So basically you are paying $ 19.95 for one minute of using the internet.
What kind of scam is that?

UPS has done it again. They have got to be one of the worst shipping carriers to exist. I have shipped packages that arrived with the merchandise broken into pieces, packages were sent to the incorrect address and packages showing up looking like it had been through a war. The latest mishap is that I shipped a package from one of their stores on April 15^th that somehow got lost by them. After 4 months of going back & forth with them I still have not received the refund they said I would. Now I am filing a compaint with the BBB. I guess lesson learned, you get what you pay for. You might as well pay the extra money for the better carrier knowing that your package will get to it’s destination in one piece. Needless to say, I will not use them again for any personal shipping needs.