The UPS Store

Made an appointment online for this store to use their notary service.
I arrived at the appointed date/​time to a completely empty store. A disembodied voice yells at me from somewhere in the depths of back of the store behind the counter. Finally a UPS member of staff, presumably the one to whom the voice belonged, turns up at the counter.
The notary doesn’t work on weekends she says and shrugs.
I understand that the issue of the website allowing you to make appointments when the notary isn’t there is not the immediate instore staff’s fault, but some basic customer service would have gone a long way instead of the complete and utter apathy I got instead.
Found somewhere else to do the service on the same day.

They had everything I needed.

I was of mixed feelings about this location — I had a good initial interaction with the owner (who may very well be the «1 man who works there» that everyone else refers to here), but am deeply swayed after reading all of these reviews since they confirm my suspicions. Allow me to explain.
I purchased a bulky item from Restoration Hardware (RH) that has a contract with UPS whereby the retail UPS location bills RH directly to package and ship customer returns. Since I both work and live in FiDi, I stopped-​by this location in the evening and was told by the gentleman that they have one person who handles these kinds of claims, who happened not to be there at the time. However, he persuaded me to leave the item, to which I did not object since it was bulky, assuring me that it would be processed the following day.
The usual skeptic in me was doubtful that the item would be timely processed and delivered — after all, without seeing someone package and label this, I would not even have an idea as to whether my returned item actually went into the box, let alone get some kind of tracking number for proof of tender and refund purposes. However, the gentleman was so congenial that I decided to let this one go, further telling myself that they have more to gain by doing the work and billing RH for marked-​up packaging costs. I therefore left simply with a carbon receipt and the gentleman’s assurance that it would be processed the following day.
Not one to ignore my fears, I returned in three days to inquire, and the same gentleman assured me that it was sent out, even though he could not provide me with a tracking receipt.
To my great disappointment however, RH never received any package. I am now in the difficult process of trying to prove that I dropped-​off a package where and when I said I did, in accordance with their instructions.
The store has seemingly taken no responsibility — I know I dropped it off into their custody with explicit instructions and assurances, but it has gone unaccounted-​for since. This disappointingly echoes what every other poster here says — a myriad of excuses but ultimately, I am left to fend for myself. My only conclusions are they are either wholly incompetent or liars and thieves.

RUDE STAFF! The older short lady with brown hair needs to have her attitude checked or just leave. 0 stars

How do I give someone zero star?! The lady was so rude! Yes the short chubby dark hair one. She definitely did not want to be there or to answer any question. When asked if I can have a pen to write on a note, she sighed loudly and gave me a disgruntled look. NO WAY I’m going back there again!!! Then she just disappeared and the whole shop front was empty the whole time I was there.

This location is in the heart of the FD downtown. It’s single employee appears to be bored and hates her life. She lazily helped each customer in line with the contempt of someone who just doesn’t give a shit about anything, especially her job. Not unfriendly, per say, but certainly not warm. Maybe she was a robot. Plus, the store was a mess with boxes laying around everywhere and positively stunk like stale farts. A Rumba would have been a better store employee. The dungeon of a Post Office next door is a better option.

UPS STORE # 5296 64 Beaver ST. deserves 0 stars…
THIS IS A VERY POOR REPRESENTATION OF THE BRAND!
I’m a FIDI resident and I’ve lived on William street for 3 years.
I’ve walked past this UPS store countless times, and
unfortunately I recently opened a mailbox at the UPS Beaver street location.
I advise everyone who reads this review to beware of the extremely unacceptable customer service provided at this location.
My deepest regret, is that I did not read the reviews provided by others about this store first.
This store is NOTORIOUS for horrible customer service e.g. ARGUMENTATIVE responses,
lack of interaction with customers (hiding in the back office while customers wait), BLAMING the carriers (FEDEX/​DHL) for loosing your packages and making YOU the customer feel uncomfortable to ask for answers and resolutions to PROBLEMS CREATED BY THE STAFF
UNSATISFACTORY package handling, did I mention LOST packages?
MISPLACED mail, DENYING RECEIPT OF PACKAGES OR MAIL
The staff consists of 1 female, 1 male, and 1 kid.
FEMALE will argue and not willingly assist customers
MALE will provide bogus excuses for bad service and errors made on their part
KID can be helpful on occasion
This review is intended to help others make a sound decision when choosing to spend time and money at this establishment.
I hope through sharing experiences like this, business owners will better appreciate the customers and the community they serve.

Nice kid working there today. I was frazzled and in a rush to get it done and he was pretty helpful.

The most ridiculous experience I have ever had in my life. The customer service employee who looked completely miserable rolled her eyes at me and actually grabbed her head and shook it, when I asked her to do her job and receive my payment transaction. Her supervisor actually had the audacity to asked the customers to wait for her to finish her lunch. Where and when is that ever ok in hospitality industry. Ridiculous! Never again. Don’t go there !!!

This place blows. And by place, I mean its staff. No greeting by either staff. One who looked like she had just arrived via her Alaskan sled. Get comfortable, woman. You’re at work now and it’s 54 degrees outside.
I welcomed myself to their countertop, said hello and asked if they also service USPS as some of these stores do. She abruptly snarls, «no» and begins to walk away!!!
She gets my infamous wtf face and a «well, then may I please have UPS pricing for these two boxes?»
She asked repeatedly for my shipping zip code. Grunted some pricing.
Uh uh.
I said never mind, I’m going to post office.
No words muttered, she successfully walked away without me trying to stop her this time.
Eff this place. And I loathe trips to the post office, but after this experience I was treated like a damn dignitary!

The person who runs this store is rude and slow — I routinely go 3 blocks further to another location because of the poor service at this store. The last time I dropped off a prepaid Amazon return she complained to me that their store won’t be making any $$$ on my shipment and said she was doing me a favor for accepting the shipment!

This place is never open on time. Hours say 8am but it’s closer to 8:15−30. Pain when you’re trying to drop a bunch of packages before work.

Awful customer service. Two days in a row I had to drop off a package. Pre-​addressed, pre-​paid. I just wanted a receipt for proof of delivery. Both times the place was empty and the lady at the desk just motioned to drop it off at the bin. When I asked politely to «get a receipt please» the woman let out a big sigh, rolled her eyes and slowly reluctantly scanned my package and gave me a receipt. It was like I asked to punch her grandmother in the face or something rather than ask for a standard proof of acceptance. I realize people have bad days esp working in retail. But the second day was exactly the same. On the second day after I got my receipt I even said «thank you, have a nice day» and she just looked at her screen and completely ignored me. Pretty damn rude.
EDIT. Turns out the package I dropped off the second time around was lost. After days of nothing on tracking, I called UPS and they told me the package I shipped 2^nd day air had no records of scanning except when it was accepted by this UPS store. I went to the UPS store and a young Asian woman was working there checked my receipt and then screamed at someone in the back whether or not someone picked up the package last Friday. She then said, «it’s not in our store, you have to file a claim at UPS.» At no point did she even ATTEMPT look around the small store to see if it’s been misplaced or fallen behind a box. After filing a claim on the phone while there, the customer service woman asked me to ask the woman to see if it was misplaced somewhere in the store. I politely asked her to check and she simply REFUSED. She said, «it’s not here,» I asked very politely for her to see if she can check if it’s fallen somewhere, it would take less than 5 minutes. She simply said no and that there were no parcels here (the entire place is literally littered with hundreds of boxes and packages everywhere) and she simply refused to even TRY to check. I asked for her name and said if «I speak to UPS I should tell them that you LOOKED (stressing looked) and said nothing was there?» She said «yes you can tell them that I said so.» This is a package sent via 2^nd day air, the most expensive shipping product they have and contained two concert tickets totaling $ 500. You can see why I am irked.
This place is completely irresponsible. There has been so many complaints here and on Unilocal about this place and it’s always the same deal. Rude people, lost packages, and it seems no one does anything. I will not be coming here again and I suggest you don’t either. Giving these people money is like paying someone to slap you across the face and spit in your eye.

My goodness, I just had one of the most shocking customer service experiences of my life.
Now we all know that the woman who works here is awful. You know, the one that mutters a constant stream of obscenities under her breath while rolling her eyes at you, like she’s desperately trying to cast a spell that would either knock you dead or transport her to somewhere else she would rather be.
Well I know that everyone has a bad day once in a while, and I’ve tried SO hard to be nice to her, but today was just a step too far. I brought in a hard drive that needed to go in for repairs. 17“x12“x2″ with some bubble wrap around it in a box. Total weight of 6lbs. She quoted me $ 87 ($ 42 for ground shipping and $ 45 for the box and packing). Now I’ve been going to the UPS Store for years, and I’m no stranger to their rates, but this was about twice as high as their usual high prices and clearly designed to get me out of the store. It worked.
Because the moment I walked in the door and she saw the hard drive she lay her head down and shook it in her arms. I was her only customer and I stood there right in front of her for more than 10 seconds while she had this little tantrum. God forbid she might have to do her job. I told her I needed bubble wrap and she snapped at me, «yes, obviously». Just so rude. Finally she inflated the price to a level she figured would drive me away.
You know what? I’m tired of her. I’m tired of dealing with her schizophrenic bullshit. When I see people like her on the subway or in the street I feel sorry for them and wish I could help but all she does is take it out on her customers, and if she’ll LIE about prices in order to not have to do her job then it’s time for her to go.
I’ve logged a complaint with the Better Business Bureau and The UPS Store Corporate HQ. I’ll follow up here if and when there’s any development. I urge all of you to consider doing the same. As you FiDi residents know, there aren’t a lot of options for ship centers down here and I hope that one day I’m able to use this one again.

Worst shipping experiences of my life.
If you are stuck using this store because of proximity, opt for UPS pickup or Staples/​FedEx.
The two main employees (maybe the owners?) are a man and a woman. They are really bad at dealing with people. They quote the wrong prices, can’t handle any questions, and take any opportunity they can to roll their eyes or talk under their breath.
I’ve sadly had to use this store for emergencies 3 times now and each time I got multiple eye rolls, verbal sighs, and some of the worst customer service I have ever experienced.
The last trip here, I had to explain to the person behind the counter how their custom boxes for larger items worked. How they can be cut down to fit objects better. A better fit means a safer shipping process, less movement in the box. It is hard to blame the person, because I suspect they either get poor training or the turnover is too high to let them learn the ropes.
It is a shame because most UPS stores that I have used were great. I suppose when dealing with franchises you always run into a bad egg. This specific store must live off of its solid location alone, because I suspect there are no word of mouth recommendations coming their way.

This UPS store is an absolute nightmare to deal with; avoid at all costs (there is another one on Fulton Street which seems slightly better). The manager (Edward Xu) is rude and uncooperative. He is completely unprofessional, tends to become abusive on the phone, and cannot keep his cool. On top of all this, his English is incomprehensible. None of the staff are any better; they seem to take breaks every hour or so, and will start yelling for almost anything.
I paid them $ 65 to professionally pack and ship a TV set, and they did a completely inadequate job. They wrapped the TV with a sheet of cardboard and bubble wrap, and threw it in a box with a few packing peanuts. Obviously, it arrived with the screen completely shattered. I tried chasing them for an insurance claim, and it turned into a long shouting match over several days (never got my money, just ended up filing a formal complaint).
In general, I would always suggest to pick FedEx office over the UPS store (better equipment, better trained staff), but suggest to avoid this one in particular.

we recently moved out of the william beaver house across the street from this UPS store and were short a few boxes.
the latin american *()%$ that many people have referred to is truly one of a kind. Not only should she NOT be in customer service, but a career as a guard n a women’s prison would be more appropriate. The prices were OUTRAGEOUS — like $ 6.99 per box (usually 2.99) and that girl could not possibly have been more rude.
I hope this store fails. it would be exactly what is deserved.

Been here a couple times, first there was an Asian girl there that was very nice and helpful. She basically took care of everything. Second time there was a spanish speaking woman that was very rude, barely helped me at all, and kept saying «dios mio» under her breath.
If it weren’t 1 block from my office, I would never go here again.

I have sent a few packages from this particular UPS store before. I never had an issue with the packages being lost but I faced some extreme language barrier issues and lousy customer service from the workers there. I would recommend going elsewhere.

FIrst, UPS Stores are independently owned and operated and so this review does NOT reflect the honesty or service quality of other UPS Stores anywhere else.
This store has pleasant staff but the prices are ridiculous. We shipped several boxes from this store to the tune of over $ 500. HALF of the boxes didn’t make it through to the destination, and UPS is supposed to insure this. UPS Stores have a slightly different policy, in that the store ITSELF insures the package, and UPS will refer you to them for any claims.
When I called UPS, they referred me to the UPS Store location. We called the location and asked what their policy was regarding lost items and packages. Instead of running a trace on the boxes, my assistant and I were called several nasty names and told that it wasn’t their problem. When we called UPS to complain about this, someone there took some notes and advised us to take things up with American Express, the card we used to pay for shipping. That’s right, UPS corporate advised US to seek a claim against a UPS store for damages with our credit card company! Whaaaat?
We called AMEX and they were awesome as usual. They disputed the charges (for shipping, unfortunately NOT for the lost packages, DESPITE us purchasing extra insurance on EACH box from the UPS Store which they refused to honor!)
Well, we won the dispute, but that’s not the end. This shady-​arse UPS Store is forced to credit us our money back, and waits approximately 90 days (coincidence? I think not) to FRAUDULENTLY run our AMEX cards for the full amount again. Big mistake. When we checked the statements, we noticed the charges and called Amex back because we were under the impression we had won the dispute –turns out we had indeed won.
Now, AMEX has filed a fraud claim against this UPS Store, we’ve been credited the amount again, and all I can do is warn fellow Unilocalers against doing business here, lest you be subject to the same treatment as we were, but perhaps not get so lucky.
So, 1) go out and get an American Express card, and, 2) stay the heck away from this UPS Store in lower Manhattan!