Tuck-It-Away Self-Storage

I only have great things to say about Tuck It Away. First the scheduling and actual pick up went smoothly. And now the drop went just as well. They were a little behind schedule though due to traffic and high volume, so that was a bit frustrating as delivery was about ½ later than the hour window they gave me. But they unloaded without a problem and we got everything. Just have to say that a roommate used Box Butler and they took off with one of his boxes. By the time it was noticed, the truck was out of the area and he wouldn’t come back till the next day. At any rate, Jacinta was fabulous and answered every question promptly. I will not hesitate to use them again this spring!

GREAT FOR COLLEGE DORM MOVES! This week we moved our daughter out of her freshman college dorm, and knowing how packed to the gills our SUV was when she arrived last fall, it was obvious that it wouldn’t all fit back in the SUV after nine months of living (and shopping) in the Big Apple. So we decided to rent a Pod from Tuck-​It-​Away. We still arrived in our SUV to do our parent duty as moving helpers, and to have an SUV as storage backup. And it’s a good thing we did, because I severely underestimated the size of pod needed!
PARENTS — do not underestimate your pod size like I did! Yes, it’s just one dorm room — but the 3×5 pod I chose was nowhere near big enough! (Think 1950’s coat closet size…) Next time I will go with at least a 5×7. The Tuck-​It-​Away driver loaded our pod and managed to fit an amazing amount of stuff in it – but we still left with a packed SUV! And the desk chair had to find a new home with some passers-​by, who were happy to inherit it.
Packing tips — I ordered large wheeled zippered Christmas tree storage bags (48″ size was the best size — any bigger and they were unwieldy) off Amazon to move clothing and bedding (those memory foam mattress toppers end up much larger than the box you bought them in!). Other parents actually expressed their admiration at our simple moving system as they lugged load after load of small loose items. Two or three Christmas tree storage bags and a bunch of boxes — that’s all you need. The tall floor lamp with six shades that 50% of students seem to own can even go into a Christmas tree storage bag, wrapped in your memory foam topper! The fan, the laundry hamper, etc — all the large items fit in and are protected from dust.
My goal is to avoid driving 12 hours each way twice a year to do this moving thing for the remaining three years of college. Tuck-​It-​Away is the perfect partner to help my daughter do this on her own in future years. The driver was extremely helpful — he practically loaded the pod himself! Additional helpers can also be hired inexpensively. Make sure to have tip money on hand, because they really earn it with their friendly helpfulness!

I attempted on more than one occasion this month to pay my account by ACH debit on the Tuck-​It-​Away website, to no avail. Not only is there a message on my account that there is an «overlock» on my account which will require me to pay in person during business hours, but I only owe for December and the message has been on the account for at least two weeks. I do not understand how I could be locked out of my account and access to my unit before I am even 30 days late with payment.
I will now have to trek all the way to 29^th Street and 10^th Avenue on my lunch hour today from Midtown East to make payment in order for my sons to get access to their belongings before they head back to college. I have had more problems with the storage facility than any one I have ever used. The only reason I chose Tuck-​It-​Away initially was because at the time I was looking for a storage unit the rates were supposedly cheaper. Not surprisingly, when I did in fact get to the facility the space was much smaller than the square footage quoted and I had to end up paying more than I had planned. I’m sure as a business owner it is understood that a large component of successful operation is word-​of-​mouth. I honestly can’t think of anything nice to say about this place — there seems to be problem upon problem in all my dealings. At this point if someone asked my advice about a storage facility, I would refer them to Manhattan Mini Storage or any other facility besides Tuck-​It-​Away.

I have really enjoyed using Tuck-​It-​Away Self Storage these last several months. I got a really great rate and it is a pleasure to work with Miguel; he has been very helpful and always smiling and courteous to me whenever I go to my storage unit. I have to admit that this storage is more personal than the other two storage places which I have also used in the same area. Also, for me, it is a great location since it is a couple blocks from where I live. And I have to say the neighborhood has certainly changed due to the new apartment buildings and the HighLine; it feels so much safer than a couple years ago!

I shopped around for a few days looking for the right place that I felt comfortable with. Chris and Miguel were awesome! Very helpful with the BEST rates in the city.
I was in and out of there within 15 minutes of viewing and finalizing paperwork. It was truly as easy as 1,2,3.
They even offered a free mover the day of the move in.

They have the most atrocious ghetto customer service. The people in the office are very rude. I recently tried paying several times on their website for two days and could not log into my account and several times my payment failed. On my last try my payment went through and I was relieved. Several weeks later I wanted to make another payment and it failed again when I called they told me they had no record of a payment. The girl on the phone Rita said «there is a message on our website saying that payments are down.» I told her there is no such message and she had an attitude and was adamant that there was. I asked for a supervisor and she claimed she was one but then I insisted and she put Juan on the line. He admitted there was no message telling people the website isn’t working for payments. Juan was rude and unapologetic about their inept website. Apart from this issue the place is dark, dingy and creepy. Definitely don’t go there if you care about customer service.

They have kept my stuff safe and dry for a while now. I always enjoy dealing with Miguel Mercedes, he’s great.
The one thing that people can forget about storage places is how the environment of the storage place will impact how you emotional experience what you are storing.
If you’re storing boxes of office supplies it might not matter much the kind personality with which you are greeted when you go to your storage unit.
However, if you’re storing, for example, the belongings of a deceased child (just an example, this is not my situation), then the kind of personality that greets you when you go to see these things might be very important to you.
This is why I like this place. Everyone there has been friendly and professional, and Miguel has been consistently a pleasure to deal with.
The physical makeup of storage places are all the same. A space with a door and a lock.
What makes the difference are the people, and that’s why I’m giving this place 5 stars.

I’ve used Tuck It Away twice now, and I really don’t have any complaints! They offer some of the cheapest prices for storage in Manhattan, and I’ve always managed to get a space. They sometimes offer free a free mover who can bring a truck to your place as well. All in all, it’s a pretty decent price for storage and gets the job done.

The facility isoldand dark. The company charges 20% late fees on the 6^th of the month, much higher than anyone else, and charge fees n fees. It’s easy to find much better facilities in the neighborhood.