Universal Gear-Hells Kitchen

Great clothing selections, at times you can find a major steal. Just be very meticulous in your search…

This place is awesome. The clothes are good price and doing an underwear sale so even better. Staff were very friendly and very helpful. Will be back for sure!!!

Love the store, the setup and the merchandise. The price could be more competitive for Manhattan. They are open late and the location is prime .
I just wish the owner hired better sales people. The guy at the desk made me want to get out of there as soon as I walked in. The other guy with the longer hair was much more friendly in comparison and helpful .
I want to be able to promote this place and I will give it another try sometime in the near future.

Very cool, hip store obviously for sexy gay men, but I found a couple of really cute shirts for the pride parade. They are super friendly here, but the prices are a little high. I’m not sure what I expected in Hell’s Kitchen, NY, USA. Duh.
Lots and lots of great things for guys (too bad they don’t have a few girly things because their taste is divine!) especially underwear! I wish they were made for girls, they were cute!
This is a very dog friendly store, everyone was welcoming and I just wish I was a gay man now. Awesome place!

Pros:
–Great curation/​selection for ‘of the moment’ fashion for gay men.
Cons:
–Staff is catty and will badmouth customers behind their backs who do not look «hot».
–Prices could be lower.
–AC is often ‘not working’ and It’s just not comfortable to linger and shop.

This is definitely my favorite new clothing store. Really large selection of sharp threads right at my price point — around $ 30-​$ 40 for T-​shirts, around $ 70 for button-​ups and jeans. Not cheap but not silly expensive either.
As a bonus, staff was helpful and professional, even running down to the basement to find my size. Good times.

Nice store to buy stylish clothes for any seasons. I think this is the only store for man in NYC. I have been so many stores but this one was much better. Quality of the clothes are great. I’ve been in this store today. They got much more stuffs now. Only thing I don’t liked is they sells MOSTLY Andrew Christian’s designed clothes. I felt like this was Andrew’s store lol
I think that would be cool if they add more brand. But in general they have pretty cool stuffs. Especially for summer. Also I really liked fitting room. It was very clean. Stuffs are very friendly. Btw cashier was so cute

Really awful customer service. I live in the neighborhood and have bought a number of items there over the last year. Recently, I bought 5 – 6 items and was in a hurry so didn’t have time to try things on. One of the sweaters didn’t fit. When I brought the item back with the receipt in their bag, the rude little clerk looked up at me glaring like I had Ebola (I’m sure because he saw I was going to attempt a return). When I politely explained it didn’t fit and I asked for refund or exchange, he acted like I asked him for a kidney. Then his face brightened when he saw the tag still attached to the sweater, saying in a fake patronizing voice, «Oh, this was a SALE item, all sales are final.» The little pretentious guy wouldn’t even allow store credit or me to exchange for the right size. It always cracks me up when a store clerk isn’t bright enough to know (or care) that he just chased away a pretty decent customer for good over such crappy customer service. Then again, I guess that’s why he’s a store clerk

Very nice store! Popped in after work – totally didn’t realize this place had reopened (I remember the store in Chelsea). Nice selection of men’s casual wear. Picked up a couple items, and now that I know where the store is, definitely going back. Very friendly guys working inside. Check it out!

They have a great selection of clothes from a large number of designers. The clothes here are more upscale than the typical «gay clothing store». They clothes might be pricey but they’re not cheaply made like other some other gay stores.

This place is always on the latest trend. every one that comes here is guaranteed to find something they wish or want. they have a great selection from quality jeans, shirts, tank tops for the summer, shoes, underwear. and … some more interesting underwear.
I wish I could dress solely from this store, but sadly that would be out of my budget! If only I had the black card I could show you I have taste!
With that said, I always find something off of their sales rack that I wanted months before when I could not afford the full price!
Ok, seriously, yes the prices are a bit high but the quality is awesome and they are pretty unique pieces not everyone will pay for!
I would say to stay away from the G-​Star Raw high tops… They are not quality and we had to return a pair but that is beyond the store. I love this place, and even though it’s a bit expensive, I’ll still give it a 5 star for always having something new, something old, and something fun!

Universal Gear is a dangerous place. Dangerous for your wallet because it’s very easy to spend a large amount of money fairly quickly. In other words, they have an EXPANSIVE collection of in-​fashion clothes, shoes, swimwear, and underwear that caters to the locals. While Universal Gear generally caters to a gay audience, it has a wide appeal and sells clothes for anyone who likes quality and good brands. They carry, G-​Star, Scotch and Soda, Ben Sherman, and Original Penguin to name a few. The underwear selection is huge, and at the moment, the swimwear selection is quite small and limited. I’m hoping they increase their swimwear selection as we get closer and closer to summer, though.
The location itself, right on 9^th avenue, is ultra convenient. And the newer branding of the store (it opened just under 2 years ago) when compared to their older locations is sleek and beautiful. The store is spacious, and the staff, especially Ivan, and the store manager Wei are simply amazing. Everyone that works there is generally friendly and professional, and offers assistance that isn’t overbearing like you may receive at some retail store.

I stopped in to get a few clothes for the beach last week. It was late morning, the only sales person gave me a friendly greeting and let me shop in peace. He did not hover over me or keep suggesting items or make me feel like I was a shoplifter. So I enjoyed browsing through their shop. They have a surprising amount of clothes for such a small place. I found a few items on sale too. When I did need help, a second sales person had started his shift and was quick to come over and help. He checked for missing sizes in some shorts and told me about the sales I missed at the checkout. Please stop by the store if your looking for great clothes and a friendly staff.

I’m loving this new location! It’s dangerously close to work and near bars and restaurants I’m always going to… I’ve got to be careful or we’re going to have a spending problem.
The staff are all great. Friendly and ridiculously helpful… going out of their way to make sure you are finding what you need. All without being pushy.
The collection is always great. I love it better than the Chelsea location. The layout is just better and less cluttered. You can actually comfortably browse through the store.
Love the underwear, the pants the tops and the shoes. They have a very extensive collection of Andrew Christian (best in New York, maybe) and 2xist.
Stop in. You’ll love it.

«To infinity and beyond»
I was so happy to see this Universal Gear outpost in Hells Kitchen. I used to frequent the spot in Chelsea when I worked/​hung out down there, naturally I was pleased to see them expand here.
This store is by far even better than the Chelsea location. The layout is awesome and it’s hard to even imagine what the Adidas store previously located here even looked like.
The selection is amazing and well organized. The staff was fantastic at finding exactly the right size and style for me (re:b-suit.) I left happy with a bathing suit, a really cute v-​neck and a pair of undies. All of which I didn’t need, but had to have. My best friend also bought 2 or 3 items. Guy who put through my purchase at the till seemed like a manager, either way was very concerned that our experience was great. It was. Look forward to going back and wish them best of luck!

I went in last week, and the guys were very friendly and helpful. I wasn’t sure what kind of swimsuit I wanted, and they gave me lots of options, the right amount of advice, etc.
The stuff is exactly what you would expect/​want in this type of store.

Hells Kitchen area where people and pets are usually welcomed alike. I stepped into empty store… me, my leashed miniature schnauzer and four other people… including the two sales associates… when I was asked to pick her up and carry her. I asked, «seriously?» i thought she was joking. All other retail stores in the hood, besides delis allow leashed dogs, especially small ones. The cashier behind the counter replied, «seriously». «Your store has polished concrete floors. And your not a deli» I said. «No. I’ll just leave.»
FYI…not a good way to start your opening day with stupid rules that don’t fit your customers lifestyles and activities of the neighborhood.