Verizon Wireless

I came in to change the ownership of the account.
The sales rep was super nice and helpful. He would go back and forth between helping me and asking his manager in the office how to go about it, he would always come back just to let me know something is processing or the manager is inquiring about it to keep me updated. In the end it didn’t work because the next day my service was cut and I had to call 611 to get it fixed.
If you have anything major to do just call 611.

Avoid Abe at all costs. He is the absolute worst and has such an attitude. Disregards you, brushes you off, gives you a snappy one word answer and then walks and looks away as if he hasn’t even the time of day. Horrible customer service. I hate the set up and I’m not sure if it’s just this location or all VZ stores. I don’t even need help with a phone, just making a simple return and I need to wait Half hour behind everyone else who needs actual help that will take ages.

Do NOT trust the Sales Reps here!
I came into the store due to a promotional email i received mentioning discounts on plan pricing but in particular 4 GB of data for $ 50/​mo. I showed this to the Sales Rep and she mentioned everything was good to go. After waiting around for about an hour, she came back saying she could only do 4 GB for $ 60/​mo but I could call Verizon and get the promotional pricing no questions asked.
After calling Verizon Customer Care, they mentioned they could only have given me the promotional price at the time the account was opened. At this point they would be unable to give me the price I was promised. They mentioned the sales rep could have called support and gotten everything settled but instead went for the quick commission and essentially screwed me.
Not sure if this will happen at every store you go to but I’d steer clear of this location!

This is a typical Verizon Wireless store. They have good displays and an open feel to their store (lots of windows).
No matter what, make sure you find the employee with the tablet as soon as you walk in or you won’t get in the customer service or sales queue. I have had to wait no matter what time I went in (mid-​morning, afternoon, after work), so be prepared for your transaction to take a while. It is always busy.
The manager was very helpful to me in returning an online phone purchase I had made. She made it very simple and took care of everything from canceling the account to sending the phone back to the warehouse. If I find her business card, I’ll update this review with her name. They get an extra star in this review just for her.
When I came in to buy an iPhone 6 for my wife though, I wish they had just told me what they were sold out of up front so that I didn’t have to wait in the queue for 20 minutes so they could tell me they didn’t have the phone she wanted.

I had a surprisingly good experience here. There was a bit of a wait but the staff were attentive and found me when they were ready. My new phone activation went very well, and I was recommended the right case I needed for my phone. I will definitely return.

A corrupt corporation that I will dump ASAP. It offers a discount then threatens to remove it if you don’t provide personal information they should not have. Hopefully, it will go belly up.

WENT IN ON VACATION (I AM FROM CALI)
Needed my new phone updated and transferred and they understand the concept of fast service for fast paced New Yorkers, I was in and out within 30 min.
Didn’t complain since I had an amazing view of the city walkers, the wall street business men and taxis… I may be biased but 30 min is better than the hour to hour and half I spend at my Verizon store in California when I have to fix something. It’s just my experience
If my phone is on the fritz I will visit this store again if I need to this winter

I CANNOT EMPHASIZE THIS ENOUGH, their customer service is without a doubt… embarrassing ! Their problem resolution is pathetic! CHOOSE ANY OTHER WIRELESS CARRIER!!!

I’ve come here three or four times now for various reasons, but it was my recent trip to replace a defective phone that spurred me to finally reviewing.
Here’s what I love about this particular Verizon store: everyone is friendly and does their job well, but they’re also genuine. You don’t get that awful fake sales persona thing that a lot of people who sell for a living tend to cultivate. Some of them are shy nerds. Some of them are loud goofballs. They all do their jobs well and I love ‘em for it. They don’t creep on you, either – if you need help, you’ll probably have to ask for it, but once you do, they’re all up on that. They’re casual but still professional, and clearly know their products inside and out, which means you actually can ask them for advice on an issue or product and not get that blank stare we’re all accustomed to.
Today I went in with my new defective Droid 3, and everyone could not have been more helpful. I was helped first by Jasmine in customer service and then Marvin in tech support, both of whom were quiet, fast, and efficient. They decided to just replace the phone, and while they didn’t have any in stock, they took care of everything in getting it from the Canal Street store (which I’ll be reviewing later). When I left, I had all the information I needed and was able to go to the Canal Street location and get my phone with very little fuss.
My only complaint has to do with the store layout. Because it’s a small space, the lack of signage indicating where to go for what (ex. tech support being a separate desk from customer service) can lead to some serious confusion. So speak up and ask people, or you’ll be wandering around way longer than necessary.

I’ve been going to this location for 10 yrs but have never been happy with my service. Today was the last straw. In the past they have argued with me over upgrade dates (even though I have a Verizon print out of my date), battery replacements, and scores of tech issues. Any time I approach the tech support area I am met with a look that clearly says get lost. They always answer the phone if it rings even if they are in the middle of telling me something or if I’m in the middle of talking If I did that while helping someone I would get fired. They don’t even say excuse me before they pick up the phone. Today a woman named Jasmine gave me a horrible runaround and had an atrocious attitude. She clearly did not want to be at work today. She also gave me incorrect info which the Verizon rep on the phone admitted to. The person online in front of me was an older gentleman and they lied to him because he didn’t know better. They charged him for services that should be free like transferring contacts to a new phone when the problem with the old phone was a Verizon tech issue under warranty.

I am writing this solely for my VZ contact for my job at this store location.
Maria deserves an award. She has made my life working for 9 demanding guys MUCH easier. Goes above and beyond whenever we have issues. (which is common when you work for jerks in shirts on the Street).
Hope someone there sees this!

What’s the most important thing every food blogger needs? A decent digcam. The in-​person method proved to work best. Plus, zero wait for shipping equals HUGE SCORE! Witness FEB10.
The Wait:
Note: Due to the strategic nature of where we were situated, we had the luxury of checking the queue in Real-​Time as not to freeze in the cold.
LOCATION: 100 WALL ST, NY, NY
TIME/​QUEUE WAITING ON LINE
6:00AM/1
6:10AM/3
6:25AM/7
6:31AM/10
6:35AM/11
6:42AM/12
6:48AM/16 —-us
6:55AM/20
6:59AM/22
12:30PM/10
1:30PM/4
Per VZ the night prior, we were told there would be an early shift of 6:30am-8:30am to accomodate high demand. Doors opened at 6:59am, a minute early. They allowed 8 people in a first, then one in after one out.
While on line, there were sidewalk interviews courtesy of
and also handouts of basic information to fill out to make processing go faster (see pic above). Some people were pissed they didn’t allow us inside but the Store Manager said it was for security reasons, which is perfectly understandable. The Manager also mentioned that VZ was paying Apple $ 690 for the 16GB iPhone, meaning they were taking a loss of $ 41 per phone on it. Of course they would realize gains later due to the 2yr commitment of the unlimited $ 29.99 data plan, amounting to $ 719.76 per person over the 2yr span.
We thought 583 was 600 counted backwards to signify inventory count but we were wrong. They were hush hush about that.
Due to contact xfers, Q&A time, porting and processing time, things naturally took longer. Re: staff, If someone didn’t know the answer to your question, it was escalated until you got the right answer. Also, we were told while in line to have our AT&T Account Numbers ready. We would come to find out that would prove handy, as phone activation is immediate and so was the porting. Due to high efficiency, we were out of the store by 8:08AM, 80min later. Not bad. Minus 20min if you only want to active 1 line. As a concession for the cold weather, handwarmers were handed out, even free VZ red beanies.
Scenario:
USER1 is lazy to wake up early. USER2 is given Account Manager access to USER1’s account with secret password and has rights to make changes to the account. Talk about taking one for the team, right?
Goal:
USER1: 20% corp discount, VZ customer, upgrade eligible, ‘New Every Two’ $ 50 credit (current: Blackberry Storm owner on VZ)
USER2: 22% corp discount, AT&T customer, 2yr contract over (current: iPhone 3GS owner on AT&T)
GOAL: 22% corp discount VZ cheapest FamilyShare plan
Outcome:
Although we couldn’t have our proverbial cake and eat it too, we settled for the 20% corp discount from USER1, since the plan was already under that person’s name. To qualify for USER2’s 22% corp discount, the account would have to be under that SS#, which would void both phones’ Warranty, due to VZ’s ‘Assumption of Liability’ clause. The plus is that since text plans don’t count for a corp discount (on AT&T anyway), the inclusion of unlimited texts in our new $ 99.99 FamilyShare Plan qualified for same. Tack on $ 29.99×2 for data plans and total comes out to ~$ 160 monthly, before fees/​taxes/​corp discounts. The FamilyShare Plan is so tempting that at $ 9.99 for a 3^rd line, we are heavily considering adopting a rowdy rugrat or two.
You get 14days to check it out. In case you change your mind, there is a $ 35 restocking fee.
First Impressions:
OVERALL LAG — there’s little to none of that, especially on WiFi. Try downloading an app or two. You’ll see what we mean, if you haven’t done so already.
SIGNAL STRENGTH — Whereas we could get hardly any reception on FL35 of an Office Building with AT&T prior, we now get 3 solid bars with VZ.
RETINA DISPLAY — One could swear he/​she had cataracts switching from a iPhone 3GS to an iPhone 4. Night and day clarity in pixelation.
CUSTOMER SERVICE — These guys really know their stuff and are friendly. The iPhone demo phones were laid out perfectly and ready for consumer abuse.
CAMERA FLASH — It is a thing of beauty. Although not fully tested out, when used properly*, we are confident in taking pics in dimly lit Restaurants now.
VOICE — crisper than a bucket of KFC!
Final thoughts:
Whatever you do, don’t be trigger happy and take pics w/​your camera Flash On right away, especially before peeling the back plastic piece. That ‘Hazy Shade of Winter’ is not your Glaucoma, but rather a user error.
Yes
for the price of a full price Verizon iPhone 4, you can get a ginormous plasma. Yes, we could wait for the AT&T mythical unicon, aka WHITE iPhone4 soon to drop in a few weeks. Yes, we could anticipate a June5-​June9 release of the iPhone5 at WWDC. Instead, we chose to have the best of both worlds, NOW. With LTE not fully integrated and NFC technology still in its infancy, it’ll be some time before we need an upgrade. Well, on Wall St, least we are Bullish on it.

We’ve lived in FiDI for almost 5 years now, and the Wall St. Verizon store lives up to its reputation as the THE WORST Verizon store in all of Manhattan.
This is what happened.
We went in to ask for refund for an activation charge (had called
to get the refund okayed) and when we walked in to start the process, the incredibly rude manager there flat out refused, even lying about Verizon’s own policy.
Her «position» (more like confrontation) was that all phones had to be immediately activated in the store (i.e., no option of activating online.) The problem is that this «store policy» is just not true. ALL new Verizon customers have 30 days to activate the phone after purchasing, and you can do so online to get the activation fee waived.
How do I know? I actually called Verizon’s national line while I was in the store! I got a rep on the phone, and verified that 1) we do have an option 2) all customers (no matter where they bought the phone) has 30 days to activate 3) you do NOT have to activate on the spot.
When I challenged the manager with this information, she raised her voice, stuck her neck out, and kept repeating the point that because someone already «helped» me to activate in store, she was not going to refund us a cent.
When I told her that option should have been clearly explained, she actually said «obviously you came into the store to buy the phone, so what’s the problem?»
Even when I got the manager to speak to the Verizon rep on the line, she barked into the phone «have you ever worked in a Verizon store?» and started to argue with Verizon’s own customer rep!
Later the phone rep. profusely apologized, admitted the manager was unprofessional, and refunded us the activation fee. (Her quote «I’m sorry about this — all of us work really hard at pleasing our customers, but sometimes one person ruins it all for the rest of us» — couldn’t have said that better myself.)
The store manager however was still beligerent, leaving us with «do you want to escalate to the district manager? Go ahead — here’s her number» and scribbled her apparent boss’ name on a business card before throwing it on the counter.
So whatever you do, AVOID this store like the plague. This store leaves us with a bad feeling EVERY time we pass by. I don’t think there is anyone there who actually cares a bit about how a customer may feel or look at a situation.
Especially the assistant manager named «Teresa». And if you go in to dispute a charge or challenge its bogus «store policy», get ready for a battle — this manager will even pick a fight with her company’s own customer reps!

This Verizon store is definitely one of the better mobile phone shops I’ve entered. The place was clean and not too cramped, and the service was helpful, friendly, and quick (and more than tolerant with another, particularly outrageous, patron, while I was inside).

Who is in charge in this store?
I went in 2 weeks ago to buy a wall charger for my BlackBerry. I arrived sometime between 4 and 5pm and there weren’t many people in the store. A woman very quickly assisted me, but with quite an attitude! Her tone of voice said something to the effect of «You can’t step in here unsupervised. You clearly can’t find what you want without me reluctantly getting it for you.» Despite the attitude, she did get me what I needed very quickly. When I checked out, she asked for my wireless number. I gave it to her, not understanding why she needed it. She confirmed for me the account that it’s registered to (my company that I work for). Again, not sure why that mattered. I paid and went on with my day, glad to have charger in hand.
Well, wouldn’t you know, I arrived home that night to find that someone had just *borrowed* my old charger & it was now returned to me, sitting on the kitchen counter. Great! Now I could get back the $ 25 out-​of-​pocket I had just spent on the unnecessary charger.
I went back to this store at my next opportunity. Put my name on the list to wait. Just to be clear, I had to wait in Verizon’s «virtual» line behind people who are shopping around for service, looking at new phones, asking tons of questions, etc., etc. Shouldn’t there be a separate service counter for people that are making quick purchases/​returns? I waited about 20 mins for something that should have taken under 5 minutes. Finally, my name is called. The girl tries to do my return unsuccessfully. It turns out, the original salesgirl was taking my # and Company to apply a corporate discount (that was nice, thank you for that). HOWever, new girl can’t find a way to refurnd me the proper amount. I wait, I wait, I wait… She asks for assistance from several other employees, none of whom can help her. Here’s a conversation I found myself briefly engaged in with another customer at the counter:
Guy: (looks at watch, speaks to no one in particular) That can’t be right, it’s not that late
(turns to me) Is it really almost 2pm?
Me: (looking at watch) mmm… Yeah, 10 til.
Guy: oh my god, where has this afternoon gone?
Me: Right here.
Guy: God, yeah, no kidding. This place is crazy.
Meanwhile, a sales guy helping this guy’s friend is being completely useless and answering his customer’s questions with responses like, «Uhhh…» and, «I don’t know how’d you do that,» and sometimes just complete silence accompanied by a rather quizzical look. At one point, when he was trying to set up the customer’s email account on the phone and he was stuggling with it, he said, «Why don’t you just make up a new account?»
My GOD! Really awful service here. I eventually was refunded my money. After the salesgirl charged it to my account twice, refunded those and then finally had another employee helping her through, all the while complaining about the «system». While I can relate to having to use a bad IT system, it’s not particularly professional to complain about it in front of your customers. It makes them lose faith in your company and its products. I lost 45 mins of my lunch break for something that should have been accomplished in under 5 minutes.
Plan to do the rest of my Verizon visits near my old office location: corner of 43^rd & Madison. Very good customer service here, always very helpful and speedy.

This location (100 Wall Street) has the absolute worse customer service. My friend and I were shopping around for new service (she currently has Verizon and the contract was up the next day and she wanted to explore her options) — we walked in on a Friday evening around 6 pm. There were about 6 people working. No one asked us if were being help even though we were looking at phones for a while (keep in mind, we were the ONLY customers there, literally). The 3 CSR’s were talking about Pizza. we finally asked for help and they looked at us as if we should walk over to them. then when the rep asked one of the girls to look up my friends info she replied, «she’s not in a rush.» — what’s up with that? We walked out. I am sure there are a lot of unemployed people who would appreciate thos people’s jobs right now.

Lost my trackball and visited Verizon close to closing time tonight. After a one second wait, the employee promptly replaced the trackball for no charge (he said it was because the phone was still under warrenty). Service with a smile and no hassle.

Well I thought I’d learned my lesson, but I guess I didn’t — don’t carry liquids in your handbag where your phone lives. This time a can of Diet Coke was resting in my bag when it was punctured, spraying everywhere including into my eyes and phone.
The phone was done — the battery and inside of the phone both drank some Diet Coke… and when I plugged the phone in to charge, it would begin to boot up and then die. Verizon told me to file an insurance claim, but after calling them once more, they advised me to take it into a retail location for a checkup.
Candace, the manager at Verizon, was very nice. She thought the phone was dead too but she humored me and tried a new battery in it. Both she and I were shocked when the phone worked! She advised me to back up all my precious, now safe from Diet Coke, info, programming my phone ot back its numbers up nightly — which will be saved to Verizon’s server. Candace also suggested I email myself any texts or photos I’d like to save or go online to the phone’s company and see what they had in terms of data storage.
Handicapped accessible with early morning hours.

Are you:
a) Sick b) tired or c) SICK & TIRED
That’ll be «C» CHUCK!
I am sick and tired of VeriZon Wireless billing screwing up my billing details! I have been attached to this company ever since GTE — but for the past couple of years, it’s hit or miss on the billing accuracy. I only stay with them, because GRANTED — they have the most consistent nationwide network. But it turns out they,
«…re-​boot» their systems from time to time, thus causing an occasion account feature to be removed.” — VeriZon
«Well, how long have you been charging me for that?» Me
«It looks like this was reset 3 years ago.» VeriZon
«Fine, please just credit my account.» –Me
«I’m sorry, I can only go back 3 months.» — VeriZon
WTF!!! — Me
If I could give a NO STAR review I would. I hear AT&T is having a sale on Blackberry’s. Anyone want in on a group discount?!

Friendly customer service, well staffed, fast lines.
I bought a horrible phone and went in to return it 32 days later. They didn’t question me and exchange it for my new blackberry pearl (that I looove).
Ask for Valerie, she was exceptionally helpful and sweet. The kind of service you don’t really get anymore.
Ask if your employer or school offers a discount with verizon.
TIP: The Samsung Slide Sucks!!!