Verizon Wireless – Your Wireless

One star because you have to give it one to get started, but this store deserves a NO stars. Let me begin that 99% of the time when you walk in there the 1 or 2 employees they have assisting customers do not look up to see other customers as you walk in. They just assume you know you have to wait do why bother I guess. That is a huge NO NO. That alone sets the mood for the wait you have to endure. In the least they should look up acknowledge the customers walking in and let them know. Begin with hello thank you for coming into our store, we are a bit busy but we will get to you as soon as we can. That alone will let the customer know they are acknowledge and will be taken care of. Does VerizonWireless not care to train their employees on proper customer service?

Bought 4 phones and one tablet there, at 5909 Riverdale Avenue, over the years. Just brought in my BB Z10, for a data transfer to an iPhone. Called last week and was told «no problem, just bring it in.» Just came back. Was told by rep that «I don’t know how to do it. It’s very hard.» I asked if one of her associates could help. FYI, they were not assisting other customers. One said, «it’s very complicated,» agreeing with her. So, basically, there they were, three of them, not doing much of anything, and not able to help me with a data transfer.
Translation: they could not be bothered. I thought my North Riverdale neighbors would want to know about this. These people are useless.

Marshall was very helpful. Had a problem setting up my phone and he got it fixed before the store closed so I wouldn’t have to take another trip back to the store. I’ve been to a number of Verizon stores in New York and New Jersey and this is the best one I have been to.

Brand new iPhone 5 arrived in the mail, Yay! I contacted my new service, Verizon, who counseled me to take the phone over to a Retail storefront for assistance with porting over from AT&T. I asked the salesperson to assist in moving info from my old iPhone over to the new and he suggested I do it myself through iTunes.
Now, I am standing in the store at 9:30am on a Wednesday. I am first in line for assistance. The salesperson deftly helps a few others that came in after me, all the while working with me by calling directly to Verizon Wireless regarding my porting concern. I aske again to have my old iPhone info moved over to my new phone. Once more, I was directed to do it myself.
Another two customers arrived, who were helped by the same sales person who still had my phone in hand, while I perused the shelves for a new iPhone cover. Deciding against the options in stock, I make a third request of the same, again refused, this time being told that it was easy.
I am already in the store. Had the salesperson done what I had asked, it would have been completed already given the amount of time that transpired for him to assist me while helping everyone else. I give kudos to his multitasking but zero for his customer service. I am a customer requesting a service that can be provided — it’s easy, right?- the answer should not be NO, GO DO IT YOURSELF.