Cellairis

Everything stated in other one star reviews is 100% true. Never mind good customer service, these guys lack the most basic manners. The only reason they got my business is that I made initial contact with this company at their other location in the mall (the one by new Pink store), the girl who signed me up for the screen replacement for my iPhone was very nice. Besides non-​existent customer service the work that they do leaves a lot of room for improvement, I would not call it terrible — just not good. The bottom line this was by far the worst experience I ever had.

It is to my belief that 3 of these 5 or 6 reviews are from Cellairis employees.
ANYWHO…
I got my iphone 5s fixed back in June at this location. The screen was cracked & wouldn’t work. They replaced the screen and charged a decent price, did it in about 40 min and were friendly. However today 4 months later when i had my phone repaired because the camera & flashlight stopped working & the screen became inoperable (dropped a couple weeks ago but it wasn’t cracked & showed no damage, just slowly began to change color & not respond to touch), the repair guy at a store, All Cell in MD, asked me who repaired my phone the first time because they left out 3 screws and another part, i.e. faulty wiring. which is why my camera/​light became loose and wouldn’t respond to any of Apple’s tips. Didn’t even tell him I had it repaired before prior to him asking because I was embarrassed haha.
I had my 4s repaired many years ago at a Cellaris in NC, & the new screen was hypersensitive & would randomly dial/​call people while I was already on the phone and would FACETIME random contacts all of the time (awkward), it was workable but odd.
Waiting a few days to be seen at the Apple store genius bar isn’t always ideal when you depend on your phone for public transportation, alarm, work/​school communication etc. etc. So I googled places in the Bethesda mall where the Apple store is located as back up to walking into Apple w/​o an appointment. The Cellaris there has a low Unilocal rating & customers share tales of poor replacement jobs, faulty wiring & usage of cheap knock off products even though exact parts were promised. I imagine since Cellaris is a chain, its different stores carry the same quality product/​training… the remarks from the man who fixed my phone today, kind of confirmed that.
If you are in dire need of phone access & are out of other options, as I was the Saturday night Cellaris fixed mine, I would say give it a shot just to have a life line, I otherwise would consider looking into other options (with real reviews) if you intend on keeping the phone for a several months. Scheduling an appointment w/​the Apple Store seems like a safe bet if you have the time. I also have tried Ubreakifix in the DC area & didn’t have any issues. All Cell today seemed legit, even though it’s only been a couple of hours. (investing in an otterbox lol).

Fast fix service my new favorite place — also friendly technicians was very helpful. They gave me great deal for my case and screen protector too.

thanks guys for being friendly. i cracked my phone during my Delaware visit and got it done at Christiana mall from cellaris. they did it in 15 min. and phone looked new. thanks again, highly recemmonded

Fast & fixed! Less then 20 minutes! Saved me hassle of dealing with Apple or some other long wait. Would never have known my screen was cracked.
Well worth the cost and guys are very nice and courteous. Gave me a business card that had 10% off which I plan on coming back to use as soon as I need something.
Tons of cases to choose from too.
Thanks Cellairis — you saved me from headaches and will definitely be telling everyone I know to use your place!