Macy’s

I will never never never shop at a Macys again. I went to the New Park Mall Macys to buy 2 things. A pair of slacks and a dress shirt. What I found was the floors strewn with clothes. No one on the floor who knew the stock or where anything was. The floors in the isles had shirts, pants, ties everything you can imagine blocking the isles. Some which had to have been there quite a while because some had foot prints on them, When asked who the manager of the Mens Department was the person said she didn’t know. HOW COULD YOU WORK SOMEWHERE AND NOT KNOW WHO YOUR IMMEDIATE BOSS IS!!!
This store is deplorable. I’m going back to Nordstrums and never will I go back to Macys.

This Macy’s is a bit messier than other ones I have been to. However, it is usually fully stocked and the customer service is great-​they are always super friendly whenever I ask for assistance.

Very bad customer service… Don’t visit this store… The stock is not up to the mark… We will not go back again

Out of all the Macy’s I’ve been to, this one isn’t bad. However, when you actually need help, there was no one around to help you.

I bought a coat there but then I just return it next day. The customer service is excellent.

Worst Macys I’ve been to. I went here yesterday & most customer service lines were well over 8 people long. I literally stood waiting 20 minutes in line. There was one register open and 2 extra employees behind the counter just talking. Quit yapping & open another register! Smh

OMG this place was a complete disaster and the bedding department really doesn’t have enough employees to help keep it organized!!! You can’t really ask questions because they are just busy trying to catch up!!!

What the hell! So can the manager please reply to me on this. How did you allow a minor to be assaulted and strangled in your store? It’s viral all over Facebook and you’re more concerned with someone taking a video than you are trying to help the situation? And was the guy in a plaid shirt an associate? If so what kind of business are you even running? I work in retail and never have I ever set a hand on a child regardless if they were shoplifting or not. That’s not their job to do its security’s job, there’s footage & police for a reason. Maybe I don’t know the whole story but seriously fix your team never should the situation have escalated like that.

Never again, Macy’s, never again!
I don’t shop at Macy’s often, but after my last trip there, I have now solidified why I will never do so again. I recently came to location to return two items I had purchased because they didn’t fit well. Since I came here during the holiday season, I did anticipate some sort of madness and long waits, but definitely not to the degree I experienced. I came into the store and hopped in line, and luckily I saw two cashiers there with only 2 others in front of me. However, I spent 20 minutes in line before I made it to the front of the line. It turns out that one of the cashiers was new, and so she was having trouble ringing up purchases. This meant that really there was one cashier, and she was being pulled over by the other one to assist her customers as well. By the time I reached the cashier, I was told that I couldn’t make my returns there, but had to go to each separate department to return the items. I never heard of this policy before, and she explained that it’s because they couldn’t make sure the go-​backs would make it to the correct department. SERIOUSLY?! If management can’t find a way to take care of go-​backs, they have some huge problems. Now, I can understand if that’s the policy, but what truly annoyed me was that no where on the doors, the cashier stands, or on the receipt did it say I had to go to different departments to make returns. So not only did I waste a good 25 minutes in a line I couldn’t be in, but now I had to stand in two equally long lines on different floors of the store. I would like to clarify that in no way does this reflect poorly on the cashier, I blame management for not providing proper training to their new employees and for not posting the correct signage to help customers know the return process.
So in all, I spent an hour in Macy’s standing in lines to return two items because the two departments I went to only had one cashier. I couldn’t say they were very efficient either. Macy’s, you sure make it easy for me to purchase my items, but you run me through a gauntlet to get my money back if I’m unhappy with any of the items. On your website you say «At Macy’s, we’re not happy until you’re happy» but obviously that’s not the case. Not only are your policies in need of attention, but you need to better organize your store and ensure your employees are trained properly. I honestly felt bad for the cashiers, because they got a lot of flack for being unable to do certain things, but it wasn’t their fault.

The worst Macy’s I’ve ever been to, and I’ve been to several over the years. I realize it is the holiday season however this store was atrocious. The staff was rude, unwilling to help and the store was filthy. It wadisorganized the entire store smells like rotten eggs. I placed an order online for in store pickup which was clearly damaged. I placed a call to the store manager who wasn’t in. The operator was very reluctant to connect me with anyone in charge. I ask to speak to the assistant manager however I couldn’t understand what she was saying except they did their very best. Sorry Macy’s Newark mall your best just isn’t good enough

I went here today because they are doing a big promotion and there are hella sales. Big mistake. The shelves and racks are all messy, due to the people pawing through all the clothing. But the worst part for me was the service. The lines stayed stagnant for fifteen minutes straight, despite having five store clerks at the counter. There were people cutting the line and the clerks simply checked out their purchases, slowing the line down even more. The clerks themselves were very unprofessional. One clerk was blatantly angry over an admittedly tedious mixup. What I didn’t appreciate was her talking to the other clerks, blaming people, and threatening to check the security cameras, all within hearing range of customers. The other clerks talked among themselves more than they talked to us. They also complained about their job in front of the customers. Macy’s is beginning to be a more uncomfortable place to shop. I do wish they would train their clerks better.

Oh NewPark Macy’s…foiled again. I came today, at Friday noonish, to return some orders I had online and I had one tough time trying to figure out where to do returns. There were no signs nor were there escalator level information near the escalators. So I guessed it must say Customer Service somewhere, so I looked around the first level… nothing. Went to the second level… nothing. Then finally at the third level I saw something that looked like Customer Service and one hell of a line and well, I guess I had to stand in that awful line. It took about half an hour with only 3 people in front of me and when I finally got to the front it only took like 5 minutes for me to be done. I wish the could get more than 2 people manning the registers especially when they see that there’s a horrible line. I’m sure they can get someone just standing around the first floor to help out. Nope. No good efficient way for them to do that could they? Also when I did come here a few weeks ago to pick up orders I had completed online, it again took about half an hour with only a few people in front and the poor guy had to walk from the register to a room far away and then couldn’t find what we ordered until we told him what it was. There must be some better way they’re sorting the orders as this guy was just sweating in terms of getting things back in a timely order. Regardless, I think this is a flaw at every Macy’s. They need to better organize and layout their staff during peak retail seasons to be more efficient and effective to improve the customer experience.

This place is a mess. It’s hella small. You get a few designer clothes like a walk in closet size corner to choose from. Walked in here to returned stuff. I was waiting in line for the cashier, she just all the sudden took off and left without saying a word like I will be back. Made me wait in line without a cashier like a dummy for 5 mins.

I came here with my bf since we were around here. Macy’s is all about Magic but this store does not exemplify it at all. I’m immensely disappointed by the horrible staff and associates here. The make up associates were horrible. They care about nothing but their commission sales. I’m beyond disappointed in their horrid flocks to customers. There was one girl located around benefit that was amazing !! She gave us space and asked great questions to really engage us. I think it was hazel or something close to it. She called credit for me, waited patiently and reached out to her co workers to get me a bag when I needed one. I asked about presales and the associates don’t know anything at all. I was so frustrated I had to explain what presales were. And then explain to them how to do search and sends. Horrible service overall.

The place is a bit messy. But It’s all about that custom experience, and today I had the privilege to meet and be assisted by someone who works there named Dun-​nielle. She actually doesn’t belong here. Excellent customer service and her insights into fashion with her design background, she belongs at a bouquet high end store in Hollywood or similar! Was very lucky tonight. Thank you for making me look like a baller! (ok, it’s Macy’s, so maybe more of a micro or nano-​baller).

Small, cramped, and crowded Macy’s. It’s a bit sloppy and messy. Racks are stuffed so tight it’s hard to search through the clothes. The fitted shirt displays were a wreck. Shirts were strewn all over. It’s just a mess.

Poor Macy’s. Only two and half stars. It’s not that bad by a long shot. I mean it’s Macy’s! They aren’t the cheapest place to get name brand clothing, but they are far from the most expensive.
Came here Sunday and did a little spring shopping as the weather is starting to warm up and have a Florida trip coming up. This place has a lot of options with really good stuff. It’s not as jam packed as the Valley Fair Mall one is, but there is still variety. I didn’t see any Lacoste, but plenty of Ralph Lauren Polo’s.
Decent shoe selection and this place has three floors so there is excitement for all. Service is mostly top notch and if you have a Macy’s card, there is always going to be savings! Overall, I have very little to complain.

We normally aren’t in this part of town but since I had some Macy’s gift cards to burn.
I thought to myself. Why not?
Since we are renovating and getting an induction cooktop, I have been in the market for new cookware even though we have two sets. Unfortunately what I have at home only a few pieces would work. So I felt now is the right time to buy! They say the best time to purchase housewares is in the month of January. Why not I already got my new electric blanket this month and I love it!!!
This Macy’s consisted of three floors. Since we were driving the Genesis, we always park the farthest spot away. Just before we walked in, half of the doors were boarded up with wood. We could only imagine what had happened.
Anyhoo, we entered the store. My first instinct was to find housewares which usually is the third floor. There it was so we were happy. I carry a magnet especially after the Vegas trip in my purse to test out the cookware. We found some great deals and took advantage. In fact, the Macy’s saleslady was so kind that she asked me if I had the ten dollar coupon or she could give me 20% off for the cookware. One of the sets was already a special buy that we couldn’t use it but was able to use the 20% off the special frying pan. I was delighted at this! In fact on the sales slip it said we had saved over a hundred dollars. That’s a rarity for me!
I guess you have to say we will be back despite the boarded up doors at Macy’s!
That may be sooner than you think!

I came in today, 1÷8÷2015, around 4 – 4:30pm to return a Samsonite leather laptop carrier that my husband received as a gift, and ended up at a register in kitchen appliances, as there was no one in the luggage department, and had quite an experience.
Even though I had an original receipt, NOT a gift receipt, and after asking if I wanted to exchange it for anything, the employee (an older, Indian woman), refused to return it using the receipt, as she had already started the transaction using the CRL barcode (read: a return without a receipt), and stated that because I had said it was a «gift», she could only issue me a store credit.
After explaining to her again that she could just have the money refunded to the card used to purchase the product, on the receipt (that I had, in hand), she again refused and said she could only issue a store credit, because it was a gift.
At this point, I clearly understand their policy. No biggie right? My solution was to take back the item, and I’d have my mother-​in-​law (the original purchaser) return it, since it’s her card on the receipt.
This is where things get interesting. Said employee was not down with this bright idea of mine. She DID NOT WANT TO GIVE ME BACK THE LAPTOP CARRIER. I am not kidding. I literally had to tell her FIVE TIMES to give me the laptop carrier back. FIVE TIMES! I ended up having to place my hands firmly on the box, and sternly telling her I wanted my item back, for her to finally cancel the whole transaction.
And as I’m walking away, she’s using an «outdoor voice» insisting that I should only receive a store credit. So embarrassing, and so rude.
Worse. Customer. Experience. Ever.

Let me try to explain the complication I experienced.
There were two lines. We’ll call it Line A and Line B.
The worker told line A she’ll be right with them.
Then Line B asks the worker if the she is lined up in the correct line. Worker says yes, there is only one line.
Line B customer comes over telling Line A to get in line.
Line A asks the worker to figure out which line she wants to serve.
The worker tells the customers to figure it out.
She apparently wanted the customers to fight out the mess she created.
It’s not so pretty when they are very slow and customers are frustrated.