Marble Slab Creamery

Poor customer service. There were two girls working the shop was empty. My family and I came in, about 8 of us total. The girls seemed irritated to help us and seemed like we were bothering them.

Great customer service !! They were all so nice and kind. It was really a «what the customer wanted» atmosphere and they were very genuine. And the ice cream was incredible and at good prices too. Very similar to a cold stone creamery but cheaper and tastier will definitely we back !

I go on the DAILY, you hear me?! Staff is professional, product is fresh, price point is reasonable given the unlimited toppings and ongoing promotions. Incredibly family oriented and civic minded, every Wednesday the tips are donated to local charities. I have an Autism child and they are friendly and caring, allowing her to order at her own pace and giving her star treatment. Class act all around, from the owners to the employees to the product. Huge fan.

Since the weather was finally above freezing this weekend we decided to get some ice cream! Hopefully this is a sign the summer is coming. As usual, everything was perfect. Anytime I come here the staff is always very courteous and friendly. What makes this even more impressive is that they are usually very young. Any place you can customize your ice cream can never have less than 5 stars!

I’m not normally motivated to write a bad review (I’d rather be silent) but this place is consistently bad. The service in these types of places is awful and horribly slow which I think is inherent in the business model. Marble Slab is no exception. it takes 15 minutes or longer to get ice cream, even if it isn’t busy. If it’s busy, forget about it. They also have vanilla soft serve frozen yogurt that is never really frozen. Today I got a waffle cone with this gunk in it and it just started leaking out the bottom. When I complained, the girl at the counter told me that is how frozen yogurt is. Really? I think I’ve had frozen yogurt elsewhere that wasn’t soup. She did offer to replace my cone with a different vanilla yogurt product (why do they have two?) which was better, but added to the overall slow and unpleasant experience. The ice cream here isn’t stellar either — maybe on par with Coldstone Creamery (not a fan of that either), but no where near the quality of Woodside Farms or Caffe Gelato, or a gallon from the grocery store for that matter. As far as something positive — my kids like it because they can heap a lot of candy into the subpar ice cream.

(4) ~ Overall Food & Service
* Marble Slab IS better than Cold Stone:-)

Everyone flocks to Coldstone while I’m not waiting in line at Marble Slab. They are close cousins. You choose your flavor of ice cream, you choose the candies or toppings you want mixed in, and they slop it all together on a frozen marble slab. It makes for a great tasty treat or a freakin’ meal if you get the large size.
A big plus for me: I don’t have to drive to Main Street in Newark and put up with a slew of University traffic and trendy kids on the street.
The Marble Slab personnel have always been friendly and patient. These are important qualities when dealing with browsy and indecisive patrons.
Don’t be afraid to ask for a sample… they’ll let you try anything!
They also have frozen yogurt and lower fat options for the health-​conscious