Piercing Pagoda

So I came to this place to purchase some cheap earrings for my cartilage for the mean time. I first went to south land and they didn’t have it in stock. Went here and got what I needed. But what I didn’t like is the girl (white & skinny) who applied insurance without letting me know I had to pay $ 3.99 for it. She told me about it but didn’t tell me I had to pay for it. Then I asked for a refund on it and she kept on saying «I told you. I would apply it and not tell you» I let her know she did tell me but didn’t tell me I had to pay for it. I was applying the earrings and didn’t realize until I saw the receipt. I work in sales too, I have never seen an associate tell the customer they are wrong. Seriously, I just kept my comments to myself and just asked for a refund but she kept going and going about the warranty. $ 3.99 on a $ 20 earring? I could just buy a new nicer pair later. It was temporary. Honestly, she needs to be retrained or let go. Her attitude was just all defensive and she wasn’t even friendly from the start!
Stop and go place for earrings but forget customer service. Avoid if the white girl is there!

It’s a medium size, island shop near Macy’s. It’s been there forever and they also do piercings, although I’ve seen anyone actually getting their ears pierced here. I didn’t spend much time browning because I knew exactly what I was looking for. They had no other clients waiting so the girl came to me right away and she was very helpful. I was only going to buy one small knuckle ring but like the good salesperson that she was, she brought up their sale for buy one, get second half off and so I bought another one. Overall nice experience.

If you want cheap and quick piercings, come here! They don’t do specialty piercings, just normal ones, like on the earlobe and cartilage.
My friend and I were on a mission to get our ears pierced. She wanted her tragus pierced and I wanted to repierce my closed holes and add on another pair of piercings. We came to Pagoda first but unfortunately they didn’t do tragus piercings, only piercing parlors do that. The girl who was working was also pretty rude to us. She was so emotionless and didn’t even seem to care. So I didn’t want to get it without my friend and we headed to Simms Ink. I was super intimidated by the place because… well, most piercing and tattoo parlors look kinda sketch. Haha. The ladies there were really nice but I didn’t end up piercing my ears there (it was also more than double the price of Pagoda for me). My friend did get her tragus though. She then forced me to come back to Pagoda and get my ears pierced. I was really nervous but I finally went through with it! It was quick and a little painful but I have a low tolerance for pain and I’m scared of needles/​sharp objects, so take my word with a grain of salt. The same girl who was rude earlier ended up helping us again. When we approached her, she was more excited this time and even recognized us. She was friendly during the process, although it was a little rushed because she had another customer. I’m still satisfied though. Mission accomplished!
I was lucky because they had a Mother’s Day special for their earrings– buy one, get one half off! I ended up pay $ 43 (compared to the $ 100 Simms would have been) for all four piercings and the cleaning solution. Price is based on the cost of the earrings. I chose some simple ones because I didn’t really like any of the ones they had, so I’m just going to swap them out later!
Everything has been good so far but it’s been less than a week. I’ll update my review with any updates if anything changes. :)
ALSO, they have a warranty policy, so that’s really good. If your piercing happens to closed/​get infected/​etc. within 15 months, you can bring back your receipt and they’ll repierce it for you!

this place DO NOT DESERVE FIVE STARS i only gave it a good rating so that you can see my post. As you notice when you scroll down MAJORITY IS NOT SATISFIED. The girl told me to get both cartilages peirced, do not get both pierced it is like hell, i have to sleep on the top part of my head, to avoid sleeping on my earring, and when I accidently do, I will know because I would get this disgusting ball of blood around my piercing or the blood will leak down to my earlobe. I still have to do this, it has been a year. and trust me it is f ing hell to not be able to sleep on your side. Other then that they are OK ish my second earlobe piercings are a bit slanting and way to close to my first but i guess its my fault i did not wear a earring while i was getting piercings, but my sister, the distance between the first peircing and second lobe peircing is waayy different and super obvious. just becarefull while getting your ear peirced :)

This location is much better than the one at Great Mall in Milpitas. Mind you, it is still an island inside a mall, but this one seems more updated.
Anyways, I got one of my seconds repierced because it got infected last time and took the earring out. I also got my thirds done at the same time.
The girl that pierced it for me was really nice and patient with me. After each piercing, she stopped and waited until I was ready for another. Yay. (: Unlike my last experience at the Piercing Pagoda at Great Mall, these came out symmetrical and they’re healing really well. It’s been 5 weeks, and I’m loving my piercings.
Oh, she gave me a lollipop when we were done toooooo! (: !!!

I’m putting 2 stars because the lady was nice. But niceness can only go so far sometimes, right? it can’t disillusion you when it comes to the quality you’re receiving.
So I’d just moved up north and my friend was visiting me, and we were thinking of doing something random. I decided to get my cartilage pierced, and she got her second piercings. The lady was patient with us taking awhile to check out what plain studs we wanted, though there was no one else there to entertain her anyways. The process was quick of course, but we were in pain for longer than was expected. It was about 4 months for me.
Maybe it isn’t this place, maybe it’s just my ear. Either way, the stud ended up going through the middle of my ear and getting stuck, so I had to get it ripped outta my ear. I don’t know what happened with my friend exactly, but she had to take hers out, too. So we’re left pierceless and are not entirely sure why. Could it be the place, could it be the oddity of our ears, who knows. Either way, we aren’t going back here. We do base our experiences with our emotions which influences the associations we make, so that can explain it.