SNO

It’s good, check it out
Unilocal wants me to add more words, but I don’t know what words to add other than it’s good, and I quite enjoyed the shaved gelato.

Great customer service, our first time here and didn’t know what we wanted. They totally helped with that and we left satisfied. Plus, the cashier can sang! She was singing and she’s very talented. Everything we had hit the spot. The mangolada is just like a mangonada. Everything else we added condensed milk and popping boba.

I would imagine it to be tough for a small mom-​and-​pop shop to flourish in the Bay Area, with its ridiculous rent prices and a consumer base whose tastes are constantly changing to keep up with latest trends and crazes. But I think SNO is a really honest, earnest business that deserves to do well and can definitely hold its own with its brilliant concept and hard-​working team!
It’s located right by the elevators in New Park Mall, which is a smart first location — great place to drop by either before or after you watch a movie at the new AMC theater!
It’s an amazing concept — shaved snow made with lactose-​free milk and topped with whatever drizzle and/​or topping you want. Or, you can also go for one of their premade concoctions; my friend and I shared their Scout’s Honor (green tea shaved snow topped with mini marshmallows and chocolate drizzle) and Mangolada (mango shaved snow topped with caramel pear popping boba and Tajin) and they were both great! Yes, the price is a little steep. but how can you complain about light, fluffy lactose-​free shaved snow made fresh to order???
Bottom line: Instead of going to the same-​old boba place for a boring and blah boba drink, try SNO with your friends for something new that won’t disappoint!!!

As my family and I have a thing for hipster-​esque looking places, this place is the epitome of hipster run shops. Titled «SNO Modern Shavery», it takes an old idea and modernizes it with extraordinary success.
The owners are very business savvy, going out of their own store to go and invite people for free samples, have a very polite, friendly, and above all helpful attitude.
When we inquired about their ingredients (We have dietary restrictions due to being Muslim) they were very kind and told us that they’re basically all halal, which got all of us excited and we went over to order something.
They had copious amounts of flavors and varieties available, and I went and ordered a mocha gelato with caramel drizzle. I was really impressed that even though it was shaved it still tasted like gelato (Being Sicilian I know my gelato). The caramel matched perfectly with the decidedly coffee tasting mocha gelato, too. It was nice, light, and didn’t assault my taste buds with overdoses of flavour.
Most of the negative reviews say its flavourless and tastes terrible, but uhh, its sorta shaved ice and supposed to be light. I honestly prefer this than the heavy and almost sickeningly strong flavours that is most American ice cream. Hopefully we will be coming back here, because I thought it was a really fantastic experience, with terrific service and mouth watering treats.

located inside the newpark mall in newark. guy who manages this cute lil shop is super friendly and nice. gave us samples to try since we didn’t know which flavors to get. even tho it was close to closing time we never felt rushed to make a decision. all their flavors are good, but i’m not a fan of popping boba so i wouldn’t get it next time.
i would come back if im in the area again for sure!

Nice place if you wanna try something new. Bomb ass dessert. I know this will come up, thanks for the excellent service and advise for the business. One of the the best dessert places around New park. Have to try it and definitely coming back here again

After so many many positive reviews about this place and mall being so close to me my daughter and I decided to go. It’s on the ground level, across from a men’s clothing store.
The owner took time to explain what Sno is. It’s like shaved ice and ice cream that is so fluffy and soft. We got the small size, taro flavor with yogurt boba and condensed milk. All the flavors really complimented each other.
I do hope they stay within the mall. It’s such a creative and innovative sweet treat among the boba and froyo businesses.

Stumbled upon this place randomly while visiting LensCrafters. I have met my fair share of enthusiastic business owners but Sergio takes the cake. He was so energetic, extremely proud and humble at the same time. He schooled me on their product and because of his energy, I just had to buy something. Lol. I’m a former business owner so I can tell he had some crazy passion for this! I got the Taro with yogurt popping boba. Soooo good. Not too sweet. It had the right amount of flavors. I really enjoyed it. Can’t wait to come back, hopefully sooner when the remodel of the mall is done! Oh yeh, great bonus that all their shaved ice is made with coconut milk (lactose-​free)!
I love supporting small businesses. Especially when you are supporting a business with A person like Sergio running it!

5 stars for customer service, aesthetics/​hipster vibes, and delicious shaved gelato!
This was my first time here and the workers were incredibly friendly and helpful. They greeted me with a warm smile and instantly asked me if I wanted to sample any flavor when I approached the counter.
I absolutely loved the vibes of the place with the super cute menu signs and the display of the shaved ice machine.
I ordered a medium sized half pineapple coconut with pomegranate popping boba/​mango with mango popping boba, which came out to be $ 6.95. The pineapple coconut flavor was AMAZING… definitely recommend! Both flavors had the perfect sweetness and melted in my mouth.

This little tasty gem in the old outdated Newpark Mall. I was craving some shaved ice on a hot sunny day, and this place really satisfied my craving. Service was really good. Clean shop. I enjoyed my taro shaved ice with sweetened condensed milk. Yum! The line can be long, but it’s worth the wait for a tasty treat.
Remember to check-​in for 10% off!

I was eating at Ray’s Crab Shack with some friends and we were looking for a place to get dessert, so I remembered that I had bookmarked this place and headed over to give it a try. There was one person working and she was so nice and friendly! She made us feel really welcome and comfortable. She also gave us samples of snows that we wanted to try which I’ve never experienced before! Usually it’s probably kind of a big hassle to let people sample snow so no one really does it. So that was a really nice surprise! I ended up going with the green tea topped with condensed milk. I felt that it didn’t have as much flavor as I would have liked but I know that the snow is non-​dairy so props to them! I’d probably give the snow itself a 3, but the friendliness of the worker bumped this review up to 4!

Walking around the mall this weekend, I came across this place I thought was new but apparently is is not! Service was great and their shaved ice cream was sooo good. I don’t like visiting this mall right now because they’re remodeling it and a lot of the stores are closed but I’ll have to make an exception and visit more often, even if just to get some shaved ice cream! yum yum

5 stars for the customer service for sure! My sister and I stumbled across this place while buying cookies at Mrs. Fields (should have came here first!).
The guy at the counter was very friendly and told us all about their spot. He owns this place with his brother. We support mom and pops small business’ so bought a regular Pineapple Coconut with their Honey Boba. Delicious! He kept asking if we wanted to sample every flavor lol. Finally met the other brother the other day, SAME EXACT customer service that every place needs! Extremely friendly, in detail told us how they make their shaved gelato, and also offered for us to try other flavors. This time I tried their Taro with yogurt popping boba which I’m not a huge taro fan but this one was really good and very light!
Warm customer service, shaved gelato was yummy, and did not feel heavy at all (made with Coconut Milk so lactose intolerant friendly)
From the Union City area and we will still drive here for our dessert fix! Good job brothers on your new business, it will be a success!

Sergio and Daniel are soon to be the faces of Bay Area food innovation. Back when they opened summer 2015 they had employees begging people to take free samples and almost a year later they never have an empty stall. The line seems intimidating but with their smooth business and great over the counter conversation you’ll get your sno in no time. Sometimes they’ll even come out and even talk to you and offer you a free sample of any flavor your curious about. They don’t see you as money signs, but as friends and thats what sets this atmosphere apart from other franchises. The staff are trained to ask you if you need any help if they see you looking a bit lost. Helps a lot when you’re shy as I am.
Now to their product. Shaved frozen gelato inspired by an episode of Anthony Bourdain when traveling to Taiwan, this treat is good for cold weather and even better to beat the heat. With 6 flavors for their foundation, SNO offers more artisanal flavors and even more seasonal flavors such as pumpkin spice, horchata, and lots more. This place is truly the gem of Newark in 3 easy steps of picking your size, your gelato flavor, and what toppings you’d like.

SNO definitely doesn’t match the current state of Newpark Mall… but I’m guessing they’re trying to glam this mall up with all the construction going on and added movie theater.
In any case, SNO is a great addition that will surely bring some life to this mall. I must admit that there are other desserts that rank above shaved ice, but the price, portion, and above all, the customer service, boosts SNO up to 5 solid stars.
If you ever find yourself at this mall, you’ll find it not because of its location, but because there will be staff members trying to lure you in for a sample with their giddy friendliness. Once you’re in, they are very generous and happy to provide any sample you’d like, and are happy to answer any questions you may have about their product.
I personally like the taro with condensed milk, but the mango with popping boba is a solid refreshing option.
I usually get hot and thirsty after a full day of shopping in a mall, so it’s wonderful to have an option to quench my thirst other than soda.

We were wandering around New Park Mall and suddenly craved something sweet. I had heard about SNO from my sister, and she always raved about how awesome it is, so we decided to hunt it down.
Not gonna lie. It took us a while to find the place. It’s tucked away next to Mrs. Field’s Cookies by the elevator. With all of the construction happening right now, it’s easily lost, but once everything opens up, that’s sure to be the hip spot to be (I hear the entrance to the AMC and the mall’s main entrance will be there.)
As we walked up, we were awed by the cute woodsy design of the place. We just got a chance to read one or two of their specials before one of the owners, Sergio, came out and greeted us with a warm smile. It felt like he was welcoming us into his own home. He beamed with pride as he explained what shaved gelato is and how they make everything. (Think Taiwanese shaved ice if you’ve ever had that.) He then offered us some samples.
I tried the vanilla pumpkin spice and my boyfriend opted for the green tea. Both were absolutely delicious. I love how SNO serves samples with recommended toppings, too, so you get the full experience of how the creators envisioned the flavor to be. My vanilla pumpkin spice was like the perfect epitome of fall/​winter flavors. Vanilla shaved gelato topped with caramel and cinnamon and crumbles of pumpkin spice. The green tea was served with popping boba. Neither were too sweet, so I was definitely craving more. (I had my eye on the horchata, but I decided to be good.)
All the while, Sergio was super hospitable and charming. He did everything with a smile and enthusiasm; it’s clear that he’s poured his heart into SNO.
In the end, we bought a cup of vanilla pumpkin spice and a cup of mango with condensed milk and mango popping boba. (10% off with a Unilocal check-​in!) We quickly devoured our desserts and were soooo satisfied with them. The fact that it’s shaved gelato means that it’s much lighter; I felt like I could eat a whole ‘nother cup if I wanted to.
I’m hoping SNO sticks around for good! It’s an awesome place to hang out and chill (pun intended) with friends. I only wish that they had an actual shop instead of only a food court-​like area. Still won’t keep me away, though! I see great things happening for them :)

When you think of Newpark Mall, things such as: dead, run down, teeny boppers, and stores that you’ve never even heard of come to mind. BUT Sno changes all of this! I never expected to find something so delicious in a mall that I once avoided going to (at all costs)!
Sno is Newpark Mall’s hidden gem. Their idea of shaved gelato is ingenious, their customer service is some of the best I’ve seen, and their high ratings prove it. For me personally, for a spot to have such high reviews and do so well in such a crappy location speaks a lot for that quality and service. Onto my experience:
Came to Sno on a rainy, Thursday night with a friend. Just as expected the mall was pretty dead. Thankfully my friend knew exactly where Sno was located because it was in the deadest part of the mall… Before we even approached the counter the worker greeted us and explained to us what Sno was: shaved gelato. Now I’ve had Taiwanese snow before, but never shaved gelato so I was definitely intrigued. She offered samples so I decided to try the oreo one and the green tea. Both were delicious, smooth, and not overly-​sweet (which most desserts tend to be). The oreo one had bits of oreos in it and the caramel syrup she put on it complimented it well.
I opted for the green tea with honey boba: DE-​LI-​CIOUS!!! I absolutely loved the honey popping boba (who knew it even existed). It added that extra bit of sweetness to the very smooth, mellow flavor of the green tea sno. I was also taken by surprise at how reasonably cheap the prices were for the portion size. I ordered a small thinking it would be on the skimpy side, but it wasn’t at all!
Another plus is that they use FiveStars so you don’t have to carry around a loyalty card WHOO! Honestly, their customer service alone is enough to keep me coming back. Super friendly, knowledgeable, and helpful! How amazing their sno tastes is just a bonus and the cherry (or should I say honey popping boba) on top ;)

They were handing out free sample tickets in the mall. So me and my BF were thinking «We LOVE free! So, sure why not.»
Love the idea of shaved gelato. I had a strawberry gelato with Choco drizzle and popping strawberry boba.
We also tried the taro with condensed milk drizzle and lychee popping boba.
Tastes exactly like many other froyo shops but SHAVED and Very light. Not too sweet either so you won’t get a tooth ache or a visit from the tooth fairy.
As far as dessert «uniqueness» it isn’t. Tastes like many other shaved ice /​froyo shops. Plus, I personally appreciate the convenience of being able to pick and serve yourself with which toppings and the amount of your own choosing.
I do like that they use biodegradable containers. And that they’re store front is quite eye catching because it Stands out in the other outdated shops in the mall. It immediately caught the corner of my eye.

We made the mistake of going out and about on what is probably one of the last glaringly hot days of summer. It’s about 100 degrees in Fremont. Luckily, we were in the mall. While walking back to our car through the mall, we saw a guy holding a sample tray. I always feel bad for people doing this because I know they can’t go back in until they hand all of them out. Little did I know, he was handing out samples of shaved gelato!
My boyfriend loves sweets but he was feeling tired and a bit hesitant so I took one. I can’t say no to free food, especially if it’s a new type of dessert. It was funny because we ended up sharing the sample and it was gone in a flash. So we went over to buy an actual order of this shaved gelato wonder.
I spend time cooking meals throughout the weekday, so we always dine out on the weekend. And my boyfriend loves nothing more than a small local business with stellar service. We happened to be helped by one of the owners who was not only very engaging and kind, but also passionate about his business. This made all the difference as we enjoyed our regular sized shaved pineapple coconut gelato with condensed milk. I have to admit that I was really put off my popping boba as I tried it once at a milk tea shop and it was awful. Don’t be afraid of the popping boba here though! It’s actually good! I’ll come back to get it with my gelato next time. We were hoping for a honeydew flavor– which I saw on the site but it wasn’t listed at the stand. But like I said, there’s always next time. Best of luck to SNO!

Very dissatisfied. Yet another example of good potential, rotten execution.
We went to the grand opening today, as advertised on a Facebook event, which promoted that there would be 50% off, and that it would start at noon.
Well, we arrived past that, and it was not ready, what we saw was simply a crowd of the owners’ friends and family, and the owner getting chummy and catching up w/​them. We were not approached, and it was announced that they needed «more time to prep».
After walking around the mall, we circled back, ordering a «scouts honor» which said it was «green tea with smores». When I think of smores, I think melted marshmallow or marshmallow cream, graham crackers, and chocolate. There were no flyers for the 50% off, and when I mentioned it, the cashier asked me to verify if I had «liked the FB page and checked in». He also charged me tax, which he is not supposed to do. Price? $ 8 for less than half the size of what Snowflake or Sno-​Crave would give! And that’s made by actual Taiwanese people!
The wait time took a very long time, at least 15 minutes, and the portion size was dismal. There was no graham crackers, instead there was crushed oreos, and the marshmallows were solid and stale (at least they were mini marshmallows). Ugh. Never going back.