T-Mobile

I put zero star becuz they refuse to refund my money after 1 min I have to call police. Possible sue them for fraud

I would rate this Tmobile location 1 star because of the lack of professional staff. I came here attempting to upgrade my brothers phone. The minute I waked in I notice there were 4 staffs working there, I was the only customer at the time and yet everyone acted so busy that they delay to acknowledge a customer who just walked in the store. I notice 3 of them were either playing or watching a video. With their actions I instantly got the vibe that the staff were just playing games to kill time and not really doing their job. This frustrates me because I have worked in retail for years but I don’t act this way in front of customers. I left very disappointed and I just turned to drive to another location to hopefully get a better service. Im disappointed because this location was closer to home, but now I’m going to be finding myself driving a little bit further down for any future matter just to get a better service!

great customer service out of all of the other t-​mobiles Ive gone to. the staff is super professional, helpful, and friendly.
Kim helped us she’s super sweet and made sure we got the best deal. she really went out of her way to help us with upgrading all of our phones and organizing our family plan.

I walked in at 7:30PM, hoping I could receive help with a T-​Mobile cell phone purchased in Cambridge MA before my move to California. Kim came forward and immediately began to efficiently search for the issue. She quickly resolved it with kindness and professionalism, making sure to double check that it was indeed solved. She was friendly, quick and knew her product. The store is fortunate to have her there. Many Thanks!

Always great service. Great selection on phones and available parking. Location is easy to find.

Been here a few times setting up mine and my husband’s accounts, and they have always provided great service.
Zsanae helped us today and was extremely helpful and patient, I could not fault her amazing service at all. Thanks Zsanae!

This T mobile branch has great costumer service. The upbeat sales representative was very helpful. I purchased a galaxy s 6. He transferred my contacts and gave me instructions on how to retrieve my pictures from my memory card.
I was very satisfied when I left.

I love going in there, everyone is so friendly and especially Mou, he is so helpful and a great salesman. I like the full attention they put on you as soon as you walk in the store. Nice job guys

BEWARE OF SCUMBAG SALES STAFF.
\Went in to buy a Note 4 & the first thing I noticed was the price was marked up $ 50 higher than what it was listed for online (before online discounts). They had no problem matching the price but they the sales guy kept trying to hustle me into buying close to $ 100 worth of accessories telling me it was «free, I just had to pay the tax» when it reality he was going to hide in the cost of my monthly payments. He was visibly pissed off when I didn’t fall for his scam. As I was paying for the phone, I repeated about 10 times that I just wanted to buy the phone & have half of it charged to my account since they allow you to do this without interest for 24 months WITHOUT having ‘JUMP!’ added to my account which is $ 10 a month (for insurance & the ability to trade your phone in for upgrade credit). Didn’t receive any argument there & it wasn’t listed on my receipt, however the next morning I get a text message from T-​Mobile stating that it was added to my account. Luckily I was able to have it removed after a 5 minute phone call to T-Mobile’s support.

Extremely bad experience here, 45mins to 1 hour wait, without apology (even the sales lead). Short staff and staff are not honest with everything, they don’t know what they are doing. Super regret to change our family plan to T-​Mobile. Won’t be here again!!! Terrible people !!!

Maceo G. Is the the man! He has the great quality of costumer service! He helped me a lot and he is very honest! He is very excellent! I was a happy costumer of this location because of him. Also, the 611 costumer service was great too! I am AT&t costumer but I changed to T-​mobile. The signal is not as great as AT&t but T-​mobile has a very good reasonable plan prices. I love T-​mobile now!!!

The representatives at this location does NOT know what they are doing and gave us misdirected information.
Came into this store to sign up and wanted to port over our old AT&T numbers.
Krystain asked if our AT&T plan was over and we said yes.
Little did we know that it needed to still be active but not one representative said anything.
24 hours later, the phone numbers were still not ported and we called both customer service and their store and now they say we needed to have AT&T active.
Are we supposed to know and do their jobs for them?

I wanted to do my Christmas shopping online but for some reason I couldn’t process my JUMP upgrade through the T-​Mobile website so I stopped in today to get my sister a new phone.
I was greeted promptly when arriving and I was helped by Kurk. He was very thorough with letting me know how much exactly I would be paying upfront today & monthly, and he let me know about specials the store was having for accessories for the device.
He looked in the back to make sure they had the Samsung Galaxy Note 4 I wanted, paired it with a screen protector, case & external battery charger and I left a happy customer about a hour later after activation & paperwork.
Not sure why there’s so many bad reviews, my experience has been fantastic for the most part. I never really had a complaint other than my last review about not having my device fixed under warranty but that was easily solved.

This store sucks… Such a long waiting period. Just 2 guys at the store to help the customers they are really slow.

This place is AWFUL I went twice just trying to get a phone number ported over from ATT to T Mobile. The first person to help me wouldn’t answer my questions no matter how many times I asked. Just trying to convince me to do it with the 611 (customer service). Then I came back the next day to roll the dice one more time and I got a very rude woman who was singing just before I came in and had attitude to spare when I came in. I was probably the first customer of the day. Any way she said she did it and that it would take 2 hours but what ever she did it wasn’t what I asked cause the number didn’t change.
So please please please save your self from this band of non helpful people and go to the new park mall location or any other location…

One star for Katie for having great customer service. (both my mom and her friend agree!!)
Please fire Hannah, though. She was the one that kept insisting to help us even though we said we wanted Katie. Her «help» was the most useless I’ve ever received. Add to that her poor demeanor and you can kind of see where I’m going. The entire time, she maintained a horrible tone in voice. Sorry, my mom doesn’t speak English very well. That doesn’t give you the right to treat her any worse. To make things more fun, she was picking her ear the entire time.
Uhhh. Very professional.
She was slouched over, obviously annoyed at our questions (we were interested in switching plans). The ONE time she stood up straight was when she heard me telling my mom that she has absolutely horrible customer service. Kudos, kid. Kudos for finally doing your job as soon as people complain.

Worst customer service. Will never go back to this location. The young man working there was extremely rude and didn’t seem to know much about the products or the network.

The Reps and Store Supervisor (Last Name — Rivera) don’r know what is Customer Service. They were rude and didn’t want to know what I want. They just wanted to sell product/​service.
They don’t know what is a Kindle Fire HDX and kept on saying it is a reader and not a tablet, wanted to sell the Samsung Tab/​Note.
They didn’t want to give me the service I wanted that T-​Mobile advertises and offers. They wanted to sell me a device and service.

Iyuana at this location has to have the BEST customer service that I have ever had dealing with phone industry. She keeps it 100! Aint no doubt about it! If you want to have an awesome customer service holla
at her!
I came in here not expecting anything good. I had to terminate one of my lines and BAM she got rid of the termination fee and knocked $ 20 bucks off my bill. I gotta LOVE this location.

I agree with one of the reviews here, I had A problem with my phone. And instead of helping me, all the guy could offer was changing my plan to an even more expensive plan, WTH?! It made no sense whatsoever. This location needs to get more experienced sales associates, for now i am just sticking to the one inside New Park Mall, at least they know what they are doing!