The Printer Works

I couldn’t disagree more with the reviewer that had negative things to say about this company or the owner. I bought a giant expensive multi-​function printer/​copier/​scanner/​fax machine, sight unseen, over the phone. A sales rep and the owner (Stephen) listened to the list of things that were important to me and recommended a model. After much research and worrying about buying such an important piece of equipment used over the phone, I finally decided to just bite the bullet and do it.
The owner delivered it, brought extra toners for me, and hooked it up. When we saw the actual unit we were all shocked that it was used; it looked brand new out of the box. He printed a test page and decided that he wasn’t completely satisfied so he drove all the way back to his shop to get a new belt of some kind and said he would deliver and install it the next day.
We also needed a better network setup than the one I had (I had some hokey wires strung across the carpet to WiFi and back again — real classy stuff!). He recommended someone who could do the work, called the guy for me right there, explained what I needed so we were sure to get the right thing, and arranged for the network technician to come out the next afternoon. Stephen also suggested that the network setup would be smooth & sweet if I had a specific switching device, but I didn’t have the time nor know-​how to go buy one, so I figured I would just upgrade to that at some point down the road and take whatever make-​shift remedy the technician could do for me on short notice.
Come the next day, Stephen calls to say he will come by to install the new printer part. He arrived a little late, and apologized but said it was because he stopped on the way to pick up that switching device for me because he thought I would be much happier with it, and since most of the cost for the technician is just in the fee to come out, might as well be prepared for him and have him do it right the first time. Who does that??? He thought about my bottom line, the productivity impact to my business, and took his own time to go out of his way to pick up that part for me. Stephen left us the switching device, installed the printer part he brought, everything tested out beautifully, and off he went.
The network techs that he recommended arrived, hooked up everything super fast, professional, easy-​peasy done right the first time and everything works great. Then a few hours later Stephen walks back in the door, and it turns out he just wanted to check on the work that the network techs had done, since he recommended them so he wanted to make sure I was satisfied, and he brought us a bag of donuts for fun.
I certainly got way more customer service than I ever expected. It would have been so easy for him to just drop off the printer I ordered at the door, have me sign, and never look back I would not hesitate to do business with him again or take any recommendation he has for my business.

company sucks. The owner is a ass hole