Newport Crossing

First off, I should have listened to all the horrible reviews for this place. I will reiterate; I should have listened. DO NOT LIVE HERE. Unless you are desperate, and need somewhere to go.
At first when we moved here, it seemed it was the perfect place to live. Close to the freeway, there are stores that are walking distance, also great parks and trails near by.
To be quite honest, the management here SUCKS. They are unwilling to work with you, in regards to anything! And don’t even think of paying rent late either, they will dock you with so many fees on top of the rent, you end up basically paying the price for a mortgage! Also, the first night that we moved here, our upstairs neighbor’s washer broke, and flooded our apt! Instead of fixing it, they «dried our floors, and our ceiling, and said it should be dry now». I current have mildew growing on my window blinds, because «i do not regulate my heat in my bedroom». What management company basically tells the tenant «It’s your responsibility». And apparently in this apt, this is not the first time the upstairs neighbor flooded this apt, because in the bathroom you can clearly tell it flooded in there as well.
The management sucks, Ali is completely rude, no customer service skills, and the «manager» is always in a meeting whenever you would like to speak to her. Even when you try and send an email to the manager, she NEVER responds, and it ends up Ali responding. The maintenance suck here as well. They do the bare minimum to fix any issue. I have been here for 3 months and my damn stove bottom right burner is still broken. I have repeatedly called to get the situation fixed, as well as my concerns with mildew growing in my ceiling as well as the floor, and I receive NO HELP. Also why the HELL am I paying a «maintenance fee» that changes every month, when I cannot get help for minor issues???
I do want to warn any future tenants, they will put the blame on you in regards to anything being broken, or needing to be corrected. The only way they even remotely attempt to help is when you threaten them with a lawsuit, and even then, their help is half-​assed. I wish I was just ranting and raving due to irritation, but my husband and I haven’t been here for even six months, and we cannot wait to move out of this shit hole.
Parking here blows, i do not know how many times we have seen someone breaking into someone’s car, or broken glass on the ground because someone broke into someone’s car. this place is UNSAFE, Unwilling to work with tenants, the walls are so thin, I can hear baby across the hallway crying.
DO NOT MOVE HERE. Find somewhere else nice, with a better maintenance and management company. Please read all the horrible reviews, and know that our disputes are sound. I wish we could break our lease, but knowing this management company, they will find fees to charge us with. I cannot wait for September to arrive.

Nice Apartments. Central to everything. However don’t even bother calling the office with any questions, they hardly ever answer.

First of all, utilities will be expensive: between $ 80 to $ 150/​month. How can water/​sewer/​trash bill more than electricity? PARKING sucks here by the way. I always park on the streets. What I don’t understand is that they don’t allow tenants to get more than 1 parking spot. Most households have 2 cars… it’s pretty inconvenient to walk so far.

1^st bad review– I have just moved here from Portland OR and my boyfriend and I didn’t have much time to look for a better apartment. We have moved in July and just recently our water heater broke and the maintenance guys were nice enough to fix the problem right away. However my carpet was flooded in the room and after the carpet dried up, it had a moldy smell to it and I asked the leasing office if they would have someone clean the carpet to get rid of the bad smell and they sent one of the maintenance guy to add a spray to get rid of the smell lol. Till this day my carpet still smells if I lay on it or leave a sweater on the floor for longer then 5 minutes. I will defiantly have to was it again!
2^nd bad review– when I moved in I asked the leasing girl how much the utility’s where going to be. She said it was going to be around $ 85-​$ 90. I thought that was a lot but we were desperate to get an apartment right away. I’ve alway paid $ 49 to $ 60 for water, sewer and trash but I just received my second utility bill with them and it’s close to $ 200! I’ve NEVER seen that in my life so I added a picture as proof. I did see they added 4 occupants on my account which that was an error since it’s only my boyfriend and I. The new leasing girl said she changed it to 2 people and hopefully that helps lol. I just contacted the third party that handles the billing charges and waiting for them to get back to me. I really REGRET not signing a 6 months lease. This apartment is not worth close to $ 1600 a month!!!

If I could give them less stars I would!!!
I called Desiree so many times and left messages and email and talked to Michaela and left messages and emailed. They never returned a call or email… EVER!!! Then they sent me to collections for charges that were bogus. Now, I have to pay to get another apartment.
DO NOT RENT HERE!!!
They will tell you you need a bigger deposit and then when you pay extra to move out they will also keep your deposit and charge you for new carpet and holes in the walls even if you have only been there for 4 months and never put anything on the walls.
Desiree will never call you back or return a single email and she will rob you blind. Do not believe a word this lady says she will take all your money and sue you for more.
Again, if I could give them negative stars I would. I have rented at many apartments and this is absolutely the worst be leary of their rating this is the truth they are less than one star
My name is Paula and have have Unilocaled about many businesses. Some I have given five stars some I am given four stars this is my first one star only and I would give Les stars if it were possible
I would not recommend this place to my worst enemy!!!

I am a past resident (Sep 2013-​Sep 2014) of Newport Crossing and received a collections letter today notifying me about a past due amount. I have good credit (790+) and this was new to me. First off, while I lived there, the management was nice and courteous, especially the manager Desiree, who had great customer service. That being said, we didn’t write down our forwarding address on the move-​out form due to a temporary situation and was billed for 3 months of utilities and some other charges after we had moved out. We had emailed them our forwarding address but I guess it never reached them or was not updated in their system. This has been an inconvenience that I did not expect almost a year after moving out. I’ve paid the balance now time to move on.

I lived here for 1 year. Lucky enough to get an apartment with brand new carpet and appliances, however, dealt with maintenance on multiple occasions. The issue was never fixed, even when I moved out. Finally moved out after they were going to raise rent, was overcharged move-​out fees, manager said they would send a new statement and never did, and after ASKING for the statement multiple times with no response, I was sent to collections with no notice. AWFULLY managed. It is impossible to get a hold of anyone that can assist! Do not move here! Nice location and amenities, but the management ruins it.

Stay away from this place ! Rude management, stinky apartment, everything break in the apartment and they don’t fix it until you «beg» them to do it, dog poops everywhere in the common area, people stealing bike from our deck… This list could go on and on. It’s a hell like experience to live here!

NEVER MOVE HERE! I am NOT kidding. Place has constant break ins, noise at night, an extremely rude, lazy, incompetent manager, and questionable staff. When we moved into this place, they didn’t even have our carpets cleaned before moved in. Had to skip school that day to go to the office and get the manager to get someone to clean them.
She never addressed our concerns and constantly screwed us over throughout the lease. Often times we had to call corporate. They rarely have a front counter person for longer than a few months, and always «misplace» paperwork. Want something fixed? Won’t happen. Have a complaint? You’ll need to call hundreds of times. Want to talk to the MANAGER? SHE’S NEVER THERE!!!
Complex has a THEFT PROBLEM, cars and all lower level apartments get broken into weekly. Ours did, surprise, surprise! Paint chips off the cabinets easily because they’re just painted 1970’s era cabinets with new handles. Did I mention the NOISE? There are hundreds of frogs who make a roar in the middle of the night for a total of 5 months of the year! They also charge the MOST I have ever seen for W/​S/​G which is a SEPARATE FEE, about $ 110 no matter how much water you use.
When it came time for us to move out, of course they take $ 250 for the mandatory «cleaning fee» but now they’re trying to screw us for $ 300 more. They charged us a $ 75 «late fee», $ 90 for supposedly needing to repaint the WHOLE apartment, and more for various «charges» and «fees».
This company Madrona Ridge should be sued, we KNOW we are NOT the only people to be scammed by these jerks.
UPDATE 2÷25÷2015 —
After three months of fighting, we found out that Madrona Ridge secretly sold the property to another management company. We called and dealt with both corporate offices for what seemed like forever. In the end they stole hundreds FOR FEES and for the «water bill», claiming that the first two months after you move in… ya dont get charged for W/​S/​G. YEAH RIGHT. We no longer had the old bills sadly, they kept refusing to show us a detailed invoice and so we were only able to recover $ 90 (repaint fee). This was after showing them DETAILED pictures of our apartment upon move out. Only then did the incompetent manager and corporate admit that it hadn’t needed a repaint.

My husband and I have been here for almost 4 years. It was great for the first 2 years, and then I guess they were switched to be managed by Madrona Ridge… it all kinda went down hill. We totally regret signing the last lease. But thankfully we are planning on moving at the end of February.
The only reason we stayed is because the area is quite nice and my husband work right across the street. The new management and staff is just terrible. It totally sucks that they got rid of all the old maintenance staff and office staff. They were some of the reasons we loved to live here. They made us feel welcome and at home. If there were ever any issues they were addressed in less then 24 hour. Usually in just a few hours at best. Now if I am to call the office with any concerns and have to leave a message, I will most definitely never ever or yet have to received a call back. I have called on multiple occasions within the last month about 3 – 4 times and yet still no return call. And maintenance, prepare it to take 3 – 4 days to get anything fixed. More then half the time the office staff and maintenance are smoking under the car ports. And when you have to physically go to the office there is either nobody there, or it looks to seem as if they are being bothered by your presence.
For the amounts they charge for rent is ridiculous. It is close to $ 1500 for a 2 bedroom. Our rent is more then most people’s mortgages. And we have to pay all utilities. Water, sewer, gas, electric, garbage, and and a monthly pet fee for our cat. And the washer and dryers are old as hell. Rusty and dingy.
We are assigned 1 covered parking stall within our leasing agreement. We used to be able tow anyone that is unauthorized to park in our stall. But not anymore. Even though the spots are numbered and are labeled reserved. Anybody parks in them whenever they want. So when someone parks in my spot, I myself gets to park on the complete opposite side of the entire complex and walk in the pouring rain late at night when I get off of work, because there are absolutely no visitor parking (which fill up at about 5 o’clock everyday). They say to call security, but what good does that due, when they tell you, «I’m sorry, there is nothing we can do about it, we’ll try to get down there to leave a note on their vehicle.» Nice, great way to go about doing you job. If anyone can park in our spots with no consequences, then they should take the assigned parking away all together. This is the 3^rd time this parking issue has happened since the Summer of 2014. For the amount we pay to live here, we should have some say for who and when gets to park in our assigned spots.
The decision to change the management and staff, was seriously a turn down a dead end. If they cared more about their tenants, and the rent they are charging to rape our pockets, we might have stayed. If this was 2 years ago, I would have told everyone and their mother to move here. But as of today and the last 2 – 3 months, February which is the end of our lease, couldn’t come any sooner.
I could not and would not recommend this place for anyone to move into.

No stars. I have lived here a little over a year. Let’s start with the fact that we had not lease for about a month, we could have probably lived here forever with out them knowing if we go down and tell them we have no lease. They tired to tow our vehicle from our own spot that the woman who gave to us signed to some one else the same day! If you asked 6 different people you’d get 6 different answers. Leasing staff is kept in the dark so useless to ask anything because they’re all temps and really don’t know. Outdoor lights always out. No notice when entering unit several times. BLACK MOLD. Upgraded to look nice, but our oven door is broken, closet door broken, dryer broken all before we even moved in. Dog poo everywhere. Avoid at all costs.

I am not pleased with this place at all. When I renewed the lease first time around, the apartment building was under a different management. Rent increase was around 5%, which I thought was fair.
By the second time, the management had changed. They decided to increase my rent by almost 14%. In my opinion, that is ridiculous. I am a landlord myself. I would never do that to any of my tenants.
I tried reasoning with the apartment manager but that didn’t get anywhere.
Apartment’s location is good, but it’s a shame that it’s poorly managed.

I’ve lived here @ Newport Crossing for 9 months. It is a great area to be in and always feel safe. They are prompt in getting back to you! Desirae the manager is always ready to help and with Steve the amazing maintenance man so at least with those two around you will get your needs met.
Kim
10/​20/​2014 11 months… Should never have signed another lease!!!
I am editing my Unilocal review… It is sad to do but I am not sure what is going on in the office but it seems since Lindsey left everything has gone to shit, phone calls are never returned, emails take forever to get responded to. When you go in for a package they say it’s not there but you check tracking and it is. I get home right about 6 and have caught them just barely before leaving and locked up. I have never been so disappointed. I don’t even think the amazing Steve is there anymore…

My friend and I were looking around for potential apartment properties and we just happened to stop by Newport crossing; it was in a pretty nice location and the grounds of the property looked pretty nice. Upon arrival, we walked into the Leasing center and the leasing consultant (I didn’t get her name) was eating out front and chewing and apparently wanted to pretend like she didn’t see us. She was very unfriendly – I was honestly in shock that THAT was what they wanted out front of their property – representing the property as well as their management team. My friend and I walked up to the leasing desk and had to PRY information out of her. Now, I have worked as a leasing agent and the least you can do is greet someone with a smile and hello. Neither happened here. All in all, my friend and I will NEVER be coming back and I definitely wouldn’t recommend this property. SOMEONE PLEASE DO A SECRET SHOP ON THIS PROPERTY.

Newport Crossing (NC) is managed by Madrona Ridge Residential (MRR) as of this review. At NC, beauty is skin deep. At NC, you are valued for your lease instead of a person living in their community.
Rents at NC are top tier but MRR is not. They have trouble as I’ll describe. Some examples of what I call amateur management… MRR/​NC management distributed a first time notice telling residents that their vehicle would be towed if the resident did not provide their license number to the management! Why not first ask with courtesy and respect?
One day, after a big winter wind, the parking lot was littered with debris big enough to kick around (big and small branches) and stayed that way for several WEEKS. After a few days it should have been completely removed by employees at the property. They did not do that.
Another example, an outdoor light that lights a dark sidewalk has been malfunctioning for several months. I brought this to the attention of management with my written request. After no attention for WEEKS, I asked if it was received. It was but no one wanted to look into it. Other management companies will act on these needs in a couple of days and follow up with the resident.
One other trait of this management company is the double standard around timely notification. There are specific time standards like 48 hours, 20 days, etc. for notification of a certain action. Residents are strictly held to these times. MRR was five days late providing an expected and important notice to me. Another time they gave a 24 hour notice no more than 18 hours ahead. They do not adjust the timing of their action for their late notice. That is a double standard. Not illegal, but not where I will call home for sure.
At NC, you’ll find out that parking more than one car per unit is a daily hassle, especially since MRR reduced the number of open spaces. Speaking of cars, expect break-​ins. My personal count, for two drivers, is four break-​ins and one stolen vehicle while I lived at NC. My experience is not an isolated one. Since Madrona Ridge LLC bought the property approximately two years ago, there have been four part-​time property managers and five full-​time assistant property managers so far.
The above is my personal experience at NC, that includes four previous management companies. I have no trouble defending the idea that a better living atmosphere can be found elsewhere and that is what I am doing. I will also avoid Madrona Ridge Residential management if at all possible. They like to do cosmetic makeovers at their properties (including NC) and the residents who live there are literally in the way. It’s no place to call home.
Heads-​up, if you live in Newcastle, you’ll pay $ 90-​$ 110 for water/​sewer utilities service (2 residents). Also in Newcastle, a BIG construction project is expected to start on the grassy land adjacent to NC in the near future.

I have lived on the Eastside most of my life, but have also lived on Capitol Hill in an old Brick Building. Yet out of all the places I have lived, this one I dislike the most.
From the beginning we have had issues with the building, amenities and management. During our initial tour the «Brand New» refrigerator made an awful noise, they then promptly «fixed it» but withing a month the noise returned with gusto. They then repainted the exterior of the complex these ugly rotten orange and brown colors… Very unattractive. The previous light color was what originally attracted us to the complex, if we had known before we signed our lease how bad it would be, we would have moved somewhere else. The complex is now very dark and unwelcoming.
They then kindly repaved the entire complex, which of course caused horrible parking for nearly a month. They used to have areas where you couldn’t park during certain hours so the garbage could be picked up, it made parking at the complex difficult and inconvenient, the opposite of why I moved to Newcastle. They towed and impounded my car and I had know idea where it was for several hours, because they have any signs posted. So I had to wait until the office opened. I understand the need for towing and reinforcing parking regulations, I have lived in Seattle, It is a part of having a car. But I had seen other cars in the parking lot towed from one spot to another on multiple occasions, yet the impounded my car? Strange.
We then had problems with our Washing Machines, water turned off for the building due to leaks, malfunctioning hot tub and so on… little stuff that added up. Now our recreational perks that were previously available 24 hours a day, something they still advertise, a small gym, hot tub and tanning bed are only open when the office is open for the next 6 weeks due to renovating the outdoor pool.
Recently our washer had additional problems and so they decided to replace it, which I appreciated! But then the new washer had worse problems because it was installed incorrectly. We have now gone without a washing machine for over a week and still not contact from management.
I will not be renewing my lease. We pay over $ 1300 a month for a two bedroom apartment. Like anything else you overpay for in Bellevue, you expect good customer service. If you can find an option other than this place, I recommend you take it.