Babies R Us

If I could give this dump negative stars I would. Went to return something this evening and was told that even though I had the original receipt and credit card I purchased it with it could not be returned. I asked to speak with the manager– Donny– and he came out to say he would not override this policy for me, even if I had someone else come in with a valid ID. When I told him this was absolutely ridiculous his arrogant yet pathetic response was «What’s absolutely ridiculous is that you drove here without an ID. Better hope you don’t get pulled over!» This store should be demolished. Don’t waste your time. And don’t expect to be treated like anything but garbage. THUMBS DOWN DONNY!!!

This is not my favorite R us. It’s a double D. Not the kind you’re thinking of filthy! I mean Dinky and Dirty. They had what I needed (kinda) but the layout was terrible and there is obviously a huge theft problem there because I saw at least 4 open wrappers, missing parts, stolen items, etc. during my short stay. The selection was smaller as it shares a space with toys and babies. MEH MEH MEH.

This store is always a mess and they never have anything in stock. There is never enough staff on during peak periods, and a manager can almost never be found if you have something that the staff can’t handle. The loyalty cards are also a scam. You never receive the TRU money the loyalty cards claim you do, and the coupons are largely worthless if your kid is over a year old. Instead, you will get a million emails from them for products that are 1.) Not of interest, or 2.) Not in stock/​obtainable. And there tend to be about 2 full paragraphs of exclusions on the coupons anyway, which renders them all but impossible to use.
This isn’t specific to this store, but seriously, who do they use to do their fliers? The company could stand to hire marketing people who are at least marginally literate.

This location is a new combo Toys R Us and Babies R Us – which also means the square footage in the Babies R Us is smaller then the stores I’m used to.
Because it’s a new store, there’s a heavy distracting odor of new paint and materials. The store needs to outgas for a few weeks…
Compared to other Babies R Us stores, it seems like this one has omitted a lot — gear, clothing, furniture, books. It’s more like a Babies R Us lite.
On the plus side, Babies R Us stores have a Mom’s room for feeding or changing. If you have a baby that needs to feed every three hours or so, it’s nice having a dedicated space should that time hit when you’re out.
Dads take note: this location is not far from the Red Hook Brewery. Go pick up a growler while mom’s shopping.

if you have a baby chances are you will have to visit this depressing place sometime. the service is friendly but totally unknowledgable, they seem to be out of anything you actually need (like diapers in the right size, socks for baby), their shopping carts are big and busted, and there seems to be creepy people lurking in the shadows. and there are so many friggin dumb, loud, offensive toys spilling out into the aisles. my advice, if you can find it ANYWHERE else, avoid coming here. everytime i come near this place i vow never to come back (only to find myself back here when my baby reaches the next developmental stage!).