HRC Fertillity

Dr. Fredericks is a truly remarkable Women. I have been very lucky to have been given the chance to work with her to help make dreams a reality. Thank you Dr. Frederick.

After having several failed and devastating IVF cycles with a local doctor I found Dr Potter. I was impressed with his knowledge and bedside manner from our initial phone consult through the hysteroscope to the stimulation, retrieval and transfer. At every step of the way Stephanie was there to answer questions and reassure me. She was there whenever I needed a little extra support and she was at all my procedural visits. We ended up with great results with Dr Potter in 1 cycle that we weren’t able to achieve in a year with a local doctor. I highly recommend Dr Potter and his staff. I felt cared for and supported every step of the way, great experience!

I’d like to thank Dr Frederick and her wonderful staff for always being so understanding & caring during both my IVF cycles. We’ve been blessed with a healthy 6lb 12oz baby boy
Dr Frederick and her staff are very professional with an up to date office and I’d definitely recommend them to anyone looking for the best of the best.

Everything went very quickly, I was in and out in 30 minutes. They were nice, answered my questions and explained things when I asked. She was also amazing at drawing blood and it didn’t hurt at all. Usually it’s hard for people to find my veins but she found one quickly and just did it. Didn’t move it while the needle was in. Told me what to expect next and was amazing. I’m very happy with them. Go early in the morning before they get very busy and you will be in and out quickly.

Before coming to HRC we were told that our infertility was unexplained. Within a couple of visits and basic tests HRC was able to help us identify the potential issue. We were initially advised to try a few rounds of IUI. We did 2 rounds of IUI without success and then decided to try a round of mini IVF since our chances would be better that way. I’m happy to say that we achieved pregnancy after our first round! We are due with our first baby in July of this year and could not be more grateful and excited!
I’ve read through the majority of the reviews on here and while I understand some of the other patients’ experiences, in the end what counts in this field is probability of success and Dr. Frederick is an awesome choice for that. From the beginning, Dr. Frederick was kind and professional. I truly believe she is an expert in this field and will advise you to do what she thinks is best in terms of getting you to achieve pregnancy.
In all transparency I felt slightly disappointed after my initial consultation at HRC but I think that’s b/​c my expectations were a little out of line. Infertility has been a tough and emotional road and I think that what I expected was more of therapist than a fertility doctor that would listen to me talk about my entire infertility journey including how I was currently feeling. In reality the consultation included a warm/​professional greeting followed by the opportunity to give a run down of our medical history in relation to fertility. Dr. Frederick then advised us as to what she thought the best treatment option was for us. After talking about the consultation with my husband, I realized that Dr. Frederick was not my therapist, counselor, pastor, friend, etc. As a doctor it’s her job to present us with the best fertility treatment options available. As her patients, it’s our job to take the medical info that was given to us and then decide whether or not it’s a good fit for us based on our own financial circumstances, emotional state, morals, etc. I think it’s easy to feel disappointed as a patient if you expect a doctor to be your emotional support but that isn’t their job. They are there to help navigate options in regards to treatment and Dr. Frederick always did this kindly and professionally. I hope this explanation does not give anyone the impression that Dr. Frederick is not friendly or welcoming. She is both friendly and welcoming while helping you stay on target for the purpose of your visit.
We will most definitely come back to Dr. Frederick and HRC if we are unable to conceive on our own again in the future. Thank you Dr. Frederick and staff for your help and care!

I hate to do it, but I have to give Dr. Potter and HRC Fertility a 1 star review. First, about me. I have had 2 kids naturally, but after a miscarriage with my 3^rd pregnancy, we learned that we had a 50% chance of becoming pregnant with a genetic condition that would lead to pregnancy loss or potential brain damage for the baby if they survived (Kell antibodies). Seeing that we had successfully gotten pregnant twice before, and quite easily too, we decided to go ahead with IVF and PGD to select an embryo that did not carry the Kell antigen gene, easy peasy, right? Nope. Long story short, twenty five thousand dollars later for one round of IVF with PGD and the frozen transfer (since we had to wait 2 weeks for the PGD results), and we transferred our one and only normal embryo, and did not get pregnant.
Now I understand that IVF is no where near guaranteed to be successful, so I am not giving the one star review because we did not get pregnant, although that does really suck. I’m leaving the poor review because of my otherwise awful experience with HRC. First of all the wait time is a freaking joke!!! I kid you not, there wasn’t a single appointment I was called back for within 2 hours of my actual appointment time, with the longest time we waited being 3 hours and 15 mins past our appointment time! The waiting room was so packed, people where standing against the walls and sitting on the floor. Even on the day of our transfer we waited 2 hours and 45 mins before being called back. And THEN, even though I was paying twenty five thousand dollars to be seen by Dr. Potter, «the best» IVF doctor around, 90% of the time was I was seen by the ultra sound tech, even when I specifically scheduled my appointment to be seen by Dr. Potter himself.
And then there’s the «coordinators». Stephanie, oh Stephanie. First of all, she’s not a nurse, not even an LVN, so I was never confident asking her any type of question referring to my treatment plan, but since I rarely got to actually see Dr. Potter, she was my only option. She preferred being reached by email outside of your normal appointment time, and yes, I admit, I had a lot of questions, so I did email her quite frequently. When I emailed her with my questions, often in lengthy emails containing multiple questions, days later I would get a response from her, and it would be a one word or one sentence email, that usually failed to address all of my questions, and I would have to email again to pry the answers out of her.
I could go on and on about how poor my experience was. I know they have high success rates on paper, but just know, it’s not what you think. I kept telling myself that I didn’t care if I had to deal with a long wait or flakey coordinator since I was working with «the best» doctor, thinking I wouldn’t have to deal with them after I got my happy ending, but it wasn’t worth it, and it wasn’t the case. Since a large portion of Dr. Potter’s patients are there for genetic testing (PGD) and gender selection, and not necessarily patients struggling with infertility, his success rates are naturally going to be higher. That being said, we were not dealing with infertility, and had a genetically normal embryo, and were still unsuccessful. Awful experience all around! Trust me, look somewhere else!

Beware! They do not bill insurance if you are having them do outside monitoring for you. I made an appointment here because I wasn’t too stoked on the previous fertility center I was using for outside monitoring and was told AFTER they drew blood that they would only take my cash. I have great insurance and will gladly go to the previous fertility doc so that I don’t have to bill my own insurance. I’ve got enough to worry about and have come out of pocket plenty already.

It wasn’t easy and it took us a few cycles but finally we did it, and hopefully will carry to term. In the end what counts in this field is success. Aside from that Dr. Frederick was always pleasant, honest and professional.

This review is for doctor Frederick only as she is the one I have seen. My initial consultation was 3:15, I have made this appointment more than a month in advance. I was told to come earlier for paperwork around 2:45. It took me less than 5 minutes to complete all 5 pages of it. I was seen at 4 pm finally. The consultation with Dr. Frederick was a joke. I waited 45 minutes past my appointment time to see her, and she spent less than 10 minutes with me, mainly asking me about my medical history which could have been obtained had her staff asked me a month in advance to send in those when they set up the appointment. She showed no compassion, no emotion, no caring, ., to me as a patient. She then sent me off to the coordinator to do all the blood works which I have done already had they asked for my records in advance. Then I was sent to see a «financial» personnel which all she did was going quickly to all the costs and blood works.
This was a very bad experience, I just wanted to get the heck out of there as soon as I could.
Going to go with the other doctor that I have seen last week.
I’m still very disappointed with her. I found her through Unilocal just so you know. Very disappointed.

I really wanted to give HRC a higher rating because Dr. Potter and his nursing staff are great at what they do. Stephanie, my nurse and coordinator, worked with me every step of the way and was able to put me at ease when the process was stressful. I don’t think every fertility office has a coordinator assigned to each patient, and I really think that makes the process a lot easier. Also the nursing staff during my surgery was fabulous. They put my mind at ease and kept me very comfortable. Finally, Dr. Potter uses the best technology and I trusted him completely with all my surgeries and other medical choices.
That being said, I did not like the office staff, and in particular the insurance coordinator I worked with. Infertility insurance coverage is complex and misunderstood even by many of the insurance companies, but rather than trying to figure out my coverage, I felt like they just gave up. I spent substantial time trying to understand my coverage and when I explained it to HRC they did not take me seriously and it took many calls, including getting them on the phone with the insurance company, for them to finally understand. I felt like every call they were skeptical of me and assumed that I was wrong, when in the end I was right. If you are going to work for a fertility specialist you need to have tolerance with insurance and with your patience, rather than causing your patience more stress but second guessing them. I would have spent thousands more up front for this already expensive process if I had not spent hours fighting with HRC about what the proper coverage is.
The other major issue is that Dr. Potter is always hours behind schedule. I don’t know if this is an office staff issue or if the doctor is asking them to cram too many people in. In any case, if I was seeing Dr. Potter I waited an average of 1 to 1.5 hours. When you are busy and already stressed out about fertility issues, being away from work for hours while waiting is really stressful. If everyone knows Dr. Potter runs behind schedule they need to book appointments accordingly so patients aren’t waiting over an hour every time.

I am now 25 weeks pregnant after my first trial of IVF with Dr. Frederick. I totally recommend her. Prior to signing up with HRC, I met with 4 other well known REs in OC. I decided to go with Dr. Frederick because of her expertise having been in the industry for over 2 decades, USC trained and the professionalism at HRC. Her assistant Behnaz was amazing. She would respond to my inquiries/​emails in less than an hour sometimes within minutes. This would put me at ease re: the hundreds of questions I had re: IVF. I did read all the other reviews on Unilocal prior to meeting with Dr. Frederick and understand others concerns. However, Dr. Frederick knows what she’s doing and got the job done. My case was somewhat complicated and other REs would have cancelled my cycle but Dr. Frederick did not convince me otherwise. If I had to do it again, I would go back to Dr. Frederick.

Just wanted to stay that Dr. Frederick was gracious enough to let me tour the facility and spend a day with her in the clinic. This is an amazing, beautiful and high tech clinic that accommodates every culture or income. Everyone was so caring. I would recommend this clinic to everyone that is looking for some infertility help. Thank you again.
Christine Constable, MSN, NP-​C
former CSUF Student

My husband and I were referred to Dr. Potter by a friend who had success with him and they also had two couples that were successful with Dr. Potter.
We started with him in May and were pregnant from our first cycle by July. We are obviously very happy with our experience, just know that they are VERY busy and you’ll definitely have some waiting time, so prepare for that.
Dr. Potter was thorough in our initial appt and put us on some really great supplements. After that I only dealt with my coordinator Stephanie but she always answered any and all of my questions right away. Everyone who works in the front office as well as all the nurses and u/​s techs were really friendly and great!
I highly recommend Dr. Potter and his team they helped us through the hardest things we’ve ever gone though.

My husband and I saw Jane Frederick. I cannot speak for the rest of the doctors at the practice, but we were severely underwhelmed by her.
Being scientists, my husband and I sought to find out as much factual information as possible about our diagnoses and from the doctor. Dr. Frederick was not forthcoming with information. It almost seemed as if she didn’t want us to know everything so that we couldn’t challenge her opinions. (After working with HRC, I have come to the conclusion that fertility treatment is, in fact, an art and not a science.)
Furthermore, she flip flopped on a couple of issues, which didn’t inspire our trust. Specifically, we were interested in freezing eggs rather than embryos. Initially, Dr. Frederick told us that the techniques HRC used for egg freezing were «very advanced» (without giving any details as to the how or why) and that their success rate with freezing/​thawing eggs was the same as with frozen embryos. So we froze our eggs. The next cycle, Dr. Frederick and her staff blew through 9 (!) of our frozen eggs trying to make one viable embryo and failed. (Mind you, using fresh eggs, we were 2 for 2 on the previous cycle, with very high quality embryos-​albeit neither of them implanted). After this disaster, she then informed us that the success rates for egg freezing and thawing were «very low» and that we should freeze embryos instead of eggs, which was against our wishes. This is one example of several where she changed the information she told us based on the circumstances.
After 2 failed cycles with Dr. Frederick, she didn’t have any recommendations to improve our success, so we are looking elsewhere. We also had other, more minor issues with the billing department and communication from the nurses.
1. The billing department failed to bill through our insurance for one of the claims, and as a result we were charged 3x as much for a service as we had paid previously (when they had correctly billed insurance). It took 6 months to get this straightened out with the billing department.
2. Dr. Frederick’s nurse Behnaz was very nice and responsive over email. However, her responses were typically one-​liners, even when I had emailed 5 or more questions. This would result in many emails exchanged back and forth to get the information I needed. Either she or Dr. Frederick «forgot» to tell us about some important medications on several occasions, which resulted in us having to leave work early to run to pharmacies and contributed a lot of stress during an already stressful time.
3. Dr. Frederick didn’t seem to have much compassion while providing care. I had an HSG per her request and didn’t find out about the results until I was in the stirrups for another test and she said «Did you know that one of your tubes is blocked?» Not a great time to deliver some depressing news to a patient. Furthermore, she really hurt me during the diagnostic test that followed and didn’t seem to care that I was in pain. Fortunately the nurse that was there did care and asked me several times how I was doing, and reassuring me throughout the procedure, but she was a member of the surgical suite and not even an HRC employee. FWIW, all of the staff at the surgical suite there were absolutely fantastic — kind, knowledgable, and compassionate.
In summary, I could have forgiven the lack of compassion and understanding by Dr. Frederick if I at least felt like she was an expert and felt that I could trust her.
I am extremely happy for all of her patients who are able to get pregnant after treatment with her. We are all in the same boat when trying to get pregnant and I am glad that they found success. However, I also know that it’s not unheard of to get pregnant after stopping fertility treatments or taking a break from them, so the success of pregnancy cannot always be attributed to the doctor. They are only human.

When my wife and I decided it was time to extend our family, we immediately sought a fertility clinic and found HRC. They were so warm and amazing from the first time we stepped foot in the door. They were thorough in every step along the way as we prepared for insemination. And, we got pregnant on the first attempt! Unfortunately I miscarried but the entire office was so supportive during that time. I recommend this place to anyone looking for fertility help. Dr. Potter was my doctor and he stayed with me even with issues after my miscarriage. I really felt like a person, not a number.
When I am ready again, I will return to HRC. 110%.

We have been working with HRC for over two years (even prior to their opening of the Newport Beach office). The third time we came the closest, but sadly, it didn’t happen. It was very emotional for us, and we had a lot of questions and concerns. The Doctor and his coordinator did not answer our phone calls, e-​mails, or texts for over a month after the surrogate lost the baby.
Even after three unsuccessful attempts at HRC, we were willing to try a fourth time with a new donor and surrogate. However, the Doctor and his coordinator were unavailable most of the time, and did not call us back, e-​mail, or even text. We had a new eager potential surrogate that we wanted to come in for testing. We provided her contact information to HRC. After the Doctor and his coordinator came back from out of the country, they finally responded to our e-​mails and texts and said they could not contact the potential surrogate (even though we had emailed her information two months prior!).
We were also excited about a potential donor we had found. They said she was more expensive and wanted us to pay, what we felt was a very excessive amount, on top of their normal fee (even though we would have been splitting the cost for her eggs with other potential parents through their shared donor program). We were willing to pay more if we were offered to receive more eggs, but they were not willing to negotiate even though we had already spent over $ 100,000 with no success. We were very hurt and were deeply saddened by the fact that they were not willing to negotiate despite all the patience and money we had already invested in HRC.
We feel like they have turned their back on us.

I highly recommend Dr. Fredrick she is kind, warm, reassuring and very positive. All my concerns were answered promptly either by Dr Frederick or Behnaz her coordinator ., cant thank them enough I graduated today and feel like I want to still come and visit.(I’m sure I will) The whole HRC faculty are welcoming and care for each patient and are genuinely happy and excited for every success. That’s how I felt I’m sure that every one that comes through their doors feels the same.

We went with Dr. Frederick and she was very caring, very honest and had us feeling comfortable the entire way. The staff was super responsive to all of our questions and concerns. The prices are competitive with other Fertility Centers and considering their success rates, it was worth it and we are pregnant!
We followed all of her advice to the letter (including getting acupuncture) and honestly just couldn’t be happier. The best part is after we «graduated» from their services they keep in touch with us to see how the pregnancy is going.

I can highly recommend Dr Daniel Potter at HRC fertility. I travel from Australia for Dr Potters knowledge, experience & expertise. His team are supportive and are always available. HRC Newport is a state of the art facility.
Dr Potter has gone above and beyond to help us achieve our dream family. He helps me stay positive and has got amazing results. He really cares & I can highly recommend him.

They make dreams come true! My partner and I wanted to have a baby and was referred to HRC. The staff is wonderful, very warm and understanding but being respectful of your privacy. If you are at a fertility clinic it is a very emotional situation that you are going thru. The staff is more than understanding and are there to support you thru the whole process. We saw Dr. Fredrick who we love, she was able to get us pregnant on our second try. Her nurse was always available to answer question always, I would email her even the smallest question and I would hear back within the hour. We also saw Dr. Potter while Dr. Fredrick was on vacation and we loved him also. Everyone there is the Best and I highly recommend HRC. They made it possible for us to have a family and we couldn’t thank them enough!