Newport Center Urgent Care

Our 93 year old dad had a bad fall while we were on vacation on Balboa Island. He had a large, deep cut on his lower leg. Dr. Adam Schulte did a fantastic job in treating him and took an hour carefully stitching him up. His assistant, Samantha, and Dr. Schulte provided dad with such complete and kind care. Dads primary care physician commented on
What a great job he did. Everyone at this facility was fabulous!

Dr Doonan is THE BEST!
Every time I come in he is in a great mood. He cares about his patients and spends plenty of time discussing your issues.
Sometimes the wait is long but it’s worth it. I never feel rushed.

I was told it would be up to a 30 minute wait. I was feeling really sick but thought «ok I can handle that». There weren’t many others in the waiting room. After an hour of waiting I went to ask the receptionist how much longer. I was really feeling horrible and wanted to lay down in my car — partly to avoid the two ladies in the lobby talking loudly about one’s pink eye with each other and on their phones (despite the «no cell phones» signs that the receptionist did nothing to enforce). The receptionist made no comment on the fact that it had been double the wait time. She told me I was next so I decided to stick it out. 45 MINUTES LATER I was called in for my 10 minute exam. I had waited an hour and 45 minutes for ten minutes of medical attention with only two people ahead of me in line!
I understand there may be a wait at an urgent care without an appointment but there HAS to be a better estimating system. And if an emergency has come up to delay things, acknowledge and explain! If they hadn’t made me pay for my appointment when I checked in, I would have left.

So much for the «peace of mind»… I really enjoyed the set up and convenience of the checking in process. The male nurse who took my vitals was a pleasure. Unfortunately, there was no close out process as it seemed the staff was in the break room and rushed me out. I was unable to login and get my medical results even after repeated phone calls for assistance. Huge 0 for customer service.

Amazing staff and service here. This urgent care is unlike any I’ve ever gone to before. I’ve never been less than impressed with the level of care I’ve received and am so happy to have found an awesome primary care doctor in Dr. Doonan. The physician assistants are equally thorough and helpful. When tests are run, you actually get a call from the PA when results come in and never have to wonder what is going on. I’ve always been able to schedule appointments with ease or be seen as a walk in without any problems or delays. Thanks Dr. Doonan and your wonderful team!

Had a cold for over 1 week so I was a walk in appointment. Signed in immediately, high tech sign in on tablets, was taken back into a room after about 15−20min wait, was then seen immediately by a nurse and shortly after the doctor and she gave me a shot and prescribed medicine. Was out in less than an hour. Plenty of free parking too! Friendly staff, nice and knowledgeable doctor and very clean and decorated office/​waiting room

I chose to come here because they opened at 8am as opposed to the location near me at 10. I was seen pretty quickly, and the staff was very nice. This location was extremely clean!!! They also sent over my prescription electronically so by the time I got to the pharmacy it was ready to go. I will gladly come come back here when I’m not
Feeling well.

Dr. Doonan and his entire staff are superb!!! This is the only doctor my son ever trusted or wanted to see since he was in Kindergarten. Dr. D remembers everything, and is empathetic just as a doctor should be. Rebecca is on par as well! She listens not only to adults, but to children as well.
You have the option to schedule an opt, or walk-​in, and either way it works well. This is a fantastic office for all needs.

THE WAY HEALTHCARE SHOULD BE.
This urgent care center is great. I’m a nurse myself and I felt like the staff was friendly & professional. They are patient and listen to the comprehensive problem. In our encounter, they were able to book an mri the same day, and deal with the hassle of getting the insurance approval. Lastly the center was not overcrowded, we were seen with 15 minutes of coming through the door. I highly recommend!

I have been going to Dr. Doonan for over a year. First of all, his office hours are the most convenient I have ever seen … open 8am until 8pm on weekdays and until 5pm on weekends. A doctor that is open on weekends and in the evening … unheard of. Next, when I make an appointment, the only time things are late is when I am running late. He keeps his appointments … is always on time. Third, and most important, when he is with me, his focus is with me and what is going on with my health … not on what is going on in the next room with another patient or with something happening in the office. He has a truly perfect ability to make his patients feel like they are the most important person … and it is true for everyone in my family. I highly recommend Dr. Doonan.

This is worse urgent care! The female physician assistant Katie give me the antibiotics that almost killed me. It seems the staff is not aware of the FDA warning of certain drug to certain patient. When I called that office asking about the side effect, the PA did not even bother to answer the phone. Lucky my friend took me to ER!!! I will never go to that facility since they are very unfriendly and do not care about people’s life.
Very long wait also

I have been going to Dr. Doonan for the past 3 years. Not only are his nurses amazing, but he’s definitely the coolest doctor I’ve ever had. And by «cool», I mean that he has empathy and makes you feel like you’re being understood. He might also be sporting RVCA or Hurley… at all times! Regardless of the situation, he’s the Doctor that you want to see!
It’s very convenient that they are also an Urgent Care… so you can go 7 days a week, until 8pm. However, I recommend making an appointment with either Doonan or Rebecca. It’s with it to wait to see with one of them. And if you don’t, his other doctors are equally amazing. (And they’re all blonde, so don’t get them confused!)
Thank you Dr. Doonan!!!

Staff is friendly and competent… when you can finally get in to see them. I’ve had appointments on several occasions that were simply not honored. If the name was Non-​Urgent Care they could at least avoid the charge of false advertising.
The value of visiting an Urgent Care is that you can be seen quickly for mundane medical issues. Feels like this place is a victim of its own success and has just become another doctor’s office.

First off Love Dr Doonan and Jenny Rhoton. They will definitely take care you.

This place was great! The gal, Maddy, at the front desk was probably the sweetest person I have ever dealt with in a medical office. Check-​in process was seamless and I only had to wait about 15 minutes before I was seen. For an Urgent Care… this is REALLY GOOD. I went in for an infected spider bite and the ointment they prescribed worked so fast and well that I am trying to figure out where else to use it. ;) Never really thought I would give 5 stars to something like this but the staff was so great they deserve it.

Came in because I got sick during my vacation. I was seen right away and given the meds I needed to feel better. The staff was very friendly and helpful. So glad I had this place to go to. It’s always a little scary going somewhere new, at least in a medical setting, when you are not from the area.

I have to update my previous review because my last 2 visits I had to wait 2 ½ hrs and they weren’t as friendly as Doonan. Seems like I never see him anymore. I’m hoping I will not have to wait as long next time when I make an appointment or it will be my last visit.

I went to Urgent Care at Newport Center this morning and was fortunate enough to meet Rebecca Heston, one of the P.A.‘s. She entered the room with a big smile and was very welcoming. I felt cared about. I went there due to a cold I have had for most of a month. She listened to my lungs and decided to order a chest xray and have a breathing treatment, and lastly, prescribed antiobiotics and cough medicine.
I now know that I have a doctor’s office that I can go to in the future and be cared about. I never felt rushed, which is a big deal!
Thank you to everyone at U.C. Newport Center!

Waited 4 hours on a Saturday. And I was fasting for blood work. It’s Monday and I get a call that they LOST MY BLOOD WORK! They «forgot» to label it… I’m anemic. This is NOT good. Very unprofessional staff. They told me I will not be charged to retake my blood work. What the hell!?? Why would they charge me for losing my blood??? I don’t know what else to say. Stay clear from this place!!!

Dr. Doonan has it figured out!
Last week, I came in sick as a dog on one of the coldest and rainiest days of the year… without an appointment. Anticipating the worst, I was greeted by probably the nicest blonde haired receptionist who was extremely sympathetic to my situation.
The waiting room was clean and all the paper work was all done on iPads! I waited maybe 5 minutes before being taken back and seen by. Dr. Doonan who was very professional, knowledgable and friendly.
The urgent care at Newport Center is a great place to get fast medical care. It is my primary care facility!