Firestone Complete Auto Care

Took my wife’s car early in the morning to have a leak in the tire repaired. Told them I’d like to have the car back by lunch time. I was called and informed that both rear tires had issues. The right rear needed to have the sensor replaced, and the left needed to have the sensor patched. The sensor replacement would cost some money, but the repair to the left was covered by the road hazard. 30mins or so later I was called again and informed that the tire on the left needed to have the sensor replaced also, but they wouldn’t charge me. I had both tires fixed, rotated and the oil changed within 2hrs. Great experience!

Went here in a pinch for a flat tire. They just told me the nail in my tire was in the sidewall and not repairable. Furthermore they said since my car was AWD I would need to replace all 4 tires at a cost of $ 575. I left and once I was able to get an appointment at my regular HONEST repair shop. My regular guy said the nail was no where near the side wall and repaired it for $ 25. This is a clear situation of dishonesty and manipulation. Beware.

This is the only place I come for my car repair, and I am always pleased with my service each and every time. I usually deal with Jeff who is so helpful and nice. This most recent time, I came in without an appointment. Somehow, the plastic splash guard for my car had come unbolted on one side and was dragging along the ground. I came here straight after work and asked if it was something they could fix that day, as I didn’t feel safe driving the way it was. I also mentioned that my car was due for an oil change and asked if I could make an appointment for that as well, thinking that without an appointment it would be enough if they could just reinstall the splash guard. She said they would be happy to do both at the same time while I waited. I was given an estimated time of an hour and a half to do the work, but was pleasantly surprised when they were finished in about 45 minutes. Additionally, the cost estimate I was given prior to the work starting was exactly what I ended up being charged — a whopping $ 28 for both an oil change and reinstallation of the splash guard. If that’s not a deal, then I don’t know what is! The splash guard only needed a few bolts, but I was still expecting a hefty charge for it, so I’m not complaining! I never feel like anyone here tries to tack on needless expensive repairs. They did suggest I have my brake light changed, as one was out (I already knew about this), but otherwise they gave me no other maintenance suggestions. If you need some car repairs and want fair, honest pricing and service, I’d highly recommend Firestone!

I love Newport Firestone! They have kept my 2001 Toyota running for 175,000 miles now. I have been coming to this location for over ten years because I can always trust them to fix my car right the first time. They are honest about what my car needs and they go out of their way to provide the best possible customer service every visit. A BIG Thank You to Jeff, Brent, Jordan and all of the awesome technicians for keeping my cars on the road all these years!

The service here has been nothing but professional and every interaction with the mechanics has been courteous and helpful in the three times I’ve visited the past year. Their staff is upfront about pricing and what they’ll look into without trying to hook me on unnecessary embellishments. Would recommend to any and all for basic maintenance and quick service.

3:30 PM: Discover I have a flat tire.
3:31 PM: Call Firestone and confirm that they can look at my car right away.
3:35 PM: Drop my car off at Firestone. A friendly and polite gentleman takes my keys, asks me a few questions, and says they’ll patch the tire if they can and courtesy check my fluids, but will call before doing any other work.
4:30 PM: Get a call saying that the screw has been removed from my tire and no replacement was needed. Courtesy check came back with a few recommendations, but nothing major was needed.
5:00 PM: Pay $ 20, pick up my car and I’m back on the road.
Can’t ask for better than that.

Cheap oil changes, but that’s all I’d trust them with. I had a rattle under my Mustang. Firestone said I needed a new catalytic converter, a lot of money. I took it to Bill’s Standard Service in Latonia, KY and it was a broken bracket holding the muffler. $ 62! I will never go back to Firestone.