Ten Speed Spokes

Great service and sales! I was in & out had a small issue on my bike which was promptly fixed has soon as I walked in the door!
And there is parking.

We brought our bikes to Newport for the weekend and stopped in here for some advice about bike paths. The staff was so helpful, knowledgeable, and friendly. They went out of their way to make us feel welcome, and this place ended up being our «base of operations» while we were in town. I wish more establishments were this professional, friendly and down to earth.

Very helpful staff and very easy to rent bikes. We were in and out in 5 min with two comfortable bikes and an itinerary. Would definitely use again

I’ve recently been making the rounds at all the local bike shops. I have found Ten Speed Spokes to have consistently great customer service… the guys that work here are super nice and helpful. My first experience here was when they assembled my Trek beach cruiser. Price was under what other bike stores in the area quoted me for, and turnaround time was about a week. Since then I have been back to purchase a basket, which they installed the hardware for on my bike at no extra charge. I have also rented with them and the process was super easy — we were in and out in just a few minutes… then even had an appropriate bike for the 6’3″ boyfriend. This will definitely be my go-​to local bike shop.

I was in town once for a conference, and thought a bike would be the perfect way to see all of the grand old homes sprinkled about.
After researching online, I uncovered this shop, saw that they rented bikes and headed over.
Upon arrival, I found out that they don’t rent bikes in the off season. It didn’t say that anywhere on their website, or outline when the «on season» is, so it was a total let down and waste of my time.
It still doesn’t say anything about it on their site, so if you’re in town at a time that may not be peak tourist season, you’ll want to call first.

We rented bikes on a beautiful day in Newport to explore the neighborhoods off the beaten path… ie Bellevue. I highly recommend Ten Speed Spokes. The Treks we used were perfect. The guys were friendly and knowledgeable, and the experience couldn’t have been better. The location in the Point (historical district) is such a great place to start.

I used to go here when I was much younger. it was the first bike shop that outfitted me before i took my first solo bike tour around SEAsia. I didn’t have a lot of money, and very limited knowledge (then), and ALL the guys here took care of me (it was a diff owner and diff atmosphere. it was terrific). Since then I have lived in plenty of cities and countries where I understand bike and bike shop culture too well. I am a city and touring country cyclist. I love anything bike related. So entering a bike shop should be an experience of welcomeness and kindred spirit (sharing that love-​of-​bikes)…
I went in here a few times to try to find lights during winter and summer, as I only visit here when i visit my family in town. They seem low on things way too often in winter, which is fine. I get it, they are seasonal. Upon many visits i get very mixed reviews from the guys working here. One older gentleman who I later found out was the owner was a little too arrogant for my liking when I tried to find a solution for a lost gift credit voucher. Ok, i get it guy, you run a business, be a little bit more sympathetic and friendly to your customers, particularly when we are locals. I mean your staff tries, but you don’t have to be such an indifferent ‘tough guy’. The shop guy tries to make it up to us when the owner walked outside, which counted in my book (for the guy, not the owner or store).
Needless to say, I won’t be going back here. If i need anything I will go to the place on West Broadway,
It isn’t about the cost, or quality of the items. It is the poor atmosphere this place gives off. Unfriendly and indifferent, overall.

Awesome spot. These guys got my brakes up and running when I dropped in. These guys rock. I’m not from Newport, but wish I was so that I could get service here.

Went to Ten Speed Spokes this AM to talk about buying a new Specialized Road Bike. The guy on the sales floor was involved in a conversation with (obviously) a bicycle enthusiast. After being totally ignored for about 10 minutes, although I was sometimes waiting just a few feet from him, I left. All he had to say was «I’ll be with you shortly,» and I’d have been happy.

I stripped out the threads on the left side of the bottom bracket of my 2000 Specialized Enduro Expert. Mechanic said only solution was to buy a new bike. I said how about new frame and ill put all my components on it? They said your bike is so outdated you would be better off buying a new bike. New bike =$ 3,000
A friend of mine said go to _​_​_​_​_​_​_​_​in Middletown (other shop) .They sold me a «repair bottom bracket» for $ 35 and I am off riding again.
Too bad, I had always made an effort to go to 10 speed spokes and give them business.
Shop around first people.

I would have normally gone to a Middletown bike shop, but 4 broken spokes forced me to find a shop closer to home for a new wheel. Ended up okay — price was lower than quoted and service was good.
Only issue with 10 Speed is they never seen to have the right parts available. Took 7 days for turnaround. On another occasion, I sought a chain cleaner when they discovered they hadn’t reordered any after selling their last one. For a shop that has a lot to begin with, it seemed a little off.
I’d revisit this place though. Convenient spot for downtown bikers.

Ten Speed Spokes is a top notch bicycle shop in Newport.
I first went to the shop with a tubeless tire issue, it wouldn’t hold air. They attempted to figure out the issue and took time to discuss what they had done, but the problem went unresolved. They called the manufacture and resolved the issue. After the tire issue was resolved they even trued the wheel for me at no charge.
My next visit to Ten Speed Spokes was for tools. I had decided to attempt the replacement of my bikes drive components myself. The tools came quickly and the technicians in the shop were helpful with tips and info to make the job easier for me. Once I finished the work myself at home I brought the bike in and asked them to check out my work and adjust the front dérailleur. They did so with out hesitation and did it on the spot. I asked how much and they said no charge! They just wanted my business as a customer and I appreciated their excellent assistance.
I bring all my friends interested in mountain or road bikes to this shop. Anyone who wants expert advice and friendly helpfull assistance in cycling should visit Ten Speed Spokes!
To everyone who had a bad experience there, you should have probably asked to speak with the owner to correct any issues you may have had with his staff. He has always gone out of his way to make sure every customer is fully satisfied with purchases, service and anything else in his shop.
I only wish every bike shop was as good as Ten Speed Spokes!

I’m new to Newport and a temporary resident. I went into the store knowing simply that I wanted a bike to commute on and take off road on the weekends. Dan was very knowledgeable and quickly helped me find the bike for at met my requirements. He also did a great job working within a price range I was comfortable with.
Fast forward to my first post-​trail ride. I think I got the front brake a little hot, but when I came to ask Dan about checking it out, he looked it over and surfaced the brake pads for free on the spot. Furthermore, following my next outing, Tom, the owner, overheard me talking about wanting to race the bike before they could get my replacement pedals in (I broke one on a rock), and he quickly had Tom, the technician give me a set of good loaner pedals for the race. Today, I picked up my new pedals, and Dan installed them on the spot for free.
In closing, I want to say that this shop is top notch and run by a group of knowledgeable folks who ride what they sell, know how to stand by their products, and are always willing to carry on a friendly conversation when you stop in. Thanks guys!

Don’t take your bike here. I brought my bike in for a tune-​up and specifically asked them to look at the brakes and tighten them. 2 weeks later, I rode the bike and discovered that the brakes were nonfunctional. I took the bike back for repair. They replaced the cables but did such a crappy job that the brake cable kept sliding out of the brake tunnel. These guys took my money and are incompetent. SUCK.