2ND Time Around

Ditto — I’ve never had a bad experience & I’m here more than I probably should admit, I’m always welcomed. Like any consignment store — you don’t find something every time, but that’s the thrill of the hunt. I enjoy eclectic clothing and don’t have a rich woman’s wardrobe and have never felt slighted when consigning. This is a business and they have to take in what they can sell but they’ve never been unkind about it. You can sell clothing online for a higher split but it’s more work.

I honestly don’t understand the terrible reviews. I’ve consigned here, and bought great stuff here, and everything’s gone well. I bought Citizens of Humanity jeans here for $ 29 on sale– new with tags. When you consign things, you get an online account and can track the amount it’s on sale for, the date it sold, the price it went for, and your running total that you are owed. I really like this system. It’s fun to check and you can see everything unlike most small consignment stores where you don’t really know what’s happening till you get a check at some point. I do agree that the prices aren’t bargain basement cheap, but they do have frequent sales and then you can get really good deals.

I’m pretty surprised by the low reviews for this location as I’ve had really good experiences thus far. I was wary to even call and make an appointment to bring stuff in after reading the Unilocal reviews, but a friend of mine who has shopped and consigned here encouraged me to just do it.
I brought in a bag of about 30 items and was pleasantly surprised that most items were accepted. My items sold quickly and for good prices, the online account is really helpful to keep track of your inventory, I was sent a check promptly, and I’ve also bought some great dresses here.
My initial appointment was with Lauren and she also helped me over the phone when I had a problem logging into my account. She was wonderful to deal with. I will definitely consign with them again and will continue shopping here.

Sadly, I have not had a good enough experience with STA to warrant more than one star. And, to be fair, it really goes beyond the store in Newton Centre. I’m reviewing this one because it’s where I mostly have consigned my stuff. I have no issues with what they decide to take or not to take. I think they make a great call on that as my stuff sells immediately, so they must know what inventory moves in their store. My issues are 1) every single time I have gone back to pick up unsold items, something is missing. Each time the salesperson is nice and helpful and says they will look for the item and call me. Each time I call them a few days later and they say, «Oh, we will look for that item for you.» And so on, and so on… never ever finding the item or resolving the issue. 2) the online customer service has never even once responded to my emails or questions. 3) Once, I saw my jeans that couldn’t be found retagged for sale for another customer. I knew they were mine by a mark on the inside of the pocket. But, they would not listen when I pointed this out. So, either the person bought them and the store never marked them as sold and gave me the credit. Or, the person stole them and brought them back in for resale and the store was none the wiser. And, 4) Most importantly, the pricing is incredibly off in this store. The items are marked way above what would be paid for a new item in TJ Maxx or even on sale at Bloomingdales or Nordstroms. Mostly, folks wait for the clothes to get marked down and then the consigner gets little money.
I prefer eBay and shipping the item. I’d so much rather shop at a vintage store for quality used goods or go online for designers. STA really can’t deliver the best goods for me as a consumer or the best return for me as a seller.

WORST consigning experience ever! I just left there and the young girl who works behind the counter could not have been ruder! I’ve been consigning there for years — and that is now the end of that! I understand the process of consigning and they will not always take everything you may bring in, but I just went in with very high-​end designer clothing, some never ever worn. She completely snubbed me and just looked at me and said «I’ll pass», and then turned her back to me and walked away. No reason, no come back in a few months we have too much, not the right season — NOTHING! I don’t know who these young girls think they are, but I will never walk into that store or another one of their stores again. It used to be such a great experience working with STA, but the past few seasons I’ve noticed a downturn. But today was the final straw! At the very least I expect to be treated with respect.

I loved this place when it first opened in Newton Centre. I thought that it would be neat to consign there. I brought in a bag of clothes and a couple designer handbags and had no issues at all and made a quick $ 200.00. The second time I went to consign there, they took only a few things, handed me the paper to sign and the stuff they did not want. Totally fine. Went there a couple weeks later to see if anything had consigned and they told me that they didn’t end up putting it out on the racks and instead donated it. THEY DONATED MY STUFF AFTER THEY AGREED TO SELL IT FOR ME! They more than likely donated about $ 500 or more of my stuff (this included designer and vintage dresses and two designer handbags)! DONATED IT! Seriously, I was sooo mad! I’ll never walk foot into that store again!

Consigners: don’t waste your time with this store! When the arrogant saleswoman handed me back my entire bag of designer clothes saying «we’re very selective», I only wish I had pulled the multiple stained, torn items I had just seen hanging on the racks and said «you mean THIS selective?» It’s clearly time for me to be more selective about where I shop & consign.

Think carefully before consigning in newton centre. There have been so many staff changes that it is difficult to get a straight answer about the whereabouts of my goods.
Firstly a never worn pair of Gucci sandals in orig box with tissue were returned to me sans box. secondly after being encouraged to leave a drop off by a since dismissed manager, I returned to find all disappeared. Amongst these items were quality pieces fom Anthropologie, BCBG, and portobello rd. In a third batch was a reversal fur vest that was sold for 25. Of which I received 12… certainly not worth the trouble and aggravation… also they appear to be extraordinarly fussy… refusing beautiful pieces.
I have made several attempts to talk with an owner/​manager… no success.

Consigners BEWARE!!! If I could give this place negative stars I would!
I used their drop off service at the beginning of October because I couldn’t get a weekend appointment until mid November. They were supposed to send me a notice in approximately a week to let me know what they were going to accept for consignment. Didn’t hear from them for 4 – 5 weeks. Called them and they couldn’t tell me what the status of my stuff was. A staff member looked into my concerns and called me back to say they found my slip and it looks like none of my stuff was accepted and they didn’t have it any longer. She said they should have called me to let me know so I could come get it. I explained there were some very nice things in the stuff I brought and I found it hard to believe that they just dumped ALL of my stuff. She apologized but that was it.
Pathetic.

LOVE LOVE LOVE!
I love all the STA’s I’ve ordered from,
I make purchases over the phone & they are AWESOME– they text and email photos to help me see items clearly, provide accurate and honest descriptions of items (even little worn corners/​damage)
Phone orders are easy & AWESOME — They will even hold on to stuff until the end of the day when I can get my credit card, so attentive, understanding– they want to sell & they know how– by being honest, courteous, and just awesome. I want to shop here everyday
Phone purchases are a BREEZE and my stuff was delivered in like 3 days– free shipping over $ 200!

Where do we begin?
Customer Service completely LACKING…
When my friend brought a bunch of items for consignment her most expensive item just «happened» to go missing when she returned to pick up her things that had not sold.
When she wanted to rectify the situation– they were took absolutely NO responsibility!!!
These women are so rude. I was standing there when my friend said: «you just lost a really good customer.» followed by the response of Store Clerk Nina: «Honestly that doesn’t matter to me, we have a lot of other customers!»
I have worked in retail for over 10 years now. Specifically in customer service field and that is just not how you treat people PERIOD!
So for all of you potential people who want to consign your things WARNING: DO NOT GO THROUGH THIS COMPANY!!! THEY ARE HORRIBLE!!! AND WILL NOT TAKE OWNERSHIP FOR YOUR STOLEN/​MISSING PROPERTY THAT GOES MISSING ON THEIR CLOCK! (HOW SKETCHY!!!) I’m sure one of their employees is rocking a really nice designer item of my friend’s compliments of «Second Time Around»!
STAY AWAY!!!

So, in fairness, I used them when they first opened and were not on the magical box known as «the computer.» However, that said, I dropped off a bag for assessment, and despite my receipt, they claimed they «knew nothin’ ’bout no bag» and after a week of attempts at figuring out what happened, said they donated it all — and I thought I saw one of the calvin klein dresses I donated on the rack. Really! But at that point, I was so mad I just decided to leave the store and write on Unilocal someday. That day is today! Really, really, irritating.

For the past few years I have shopped at the various Second Time Around locations. I started consigning just a couple months ago at this location. I had gone in to collect my check and leftover items that did not sell, and they were unable to find one of my bags that was supposed to still be in the store. They said they would check later as it was busy in the store and give me a call that week. I hadn’t heard back and so I called twice asking about it and they never called back. I ended up having to go into the store again to confront them since their follow-​up via phone was poor. They would not take responsibility for the bag going missing, or compensate for the loss because they would «lose too much money if they had to do that every time something goes missing»… Items should not just «go missing» in a well-​run store. It seemed very shady to me. They did not even offer a coupon or discount in the store, anything to make me feel they cared about their consigners, and for that matter, customers — as I will not be shopping with them again. Definitely need to work on better policies for customer and client satisfaction and retention. AND ESPECIALLY, a system so that they do NOT to lose track of items. I feel no sympathy for them.

As a ten-​year Newtonian, I was poised to love this newly opened STA, and am a fan of the Newbury equivalents. I took a major chance – having been a staffer at Vogue and Elle, and a fashion & travel writer for 20 years, I thought I knew a bit about the subject – so I consigned, for the first time. Or shall I say, tried to. Instead of a pleasant experience, my clothing was awkwardly rejected because although made by European designers, the labels were not recognizable or up to the store’s snuff. It’s not that I minded that much – clothing, like art, is a matter of taste – it’s the way the store saleswomen communicated their message. Was it a generation gap (although presentable, they both were young enough to be my daughters, but without the manners I would’ve taught them if they’d grown up with me)? My humble offerings were «out of season,» «we don’t take pants,» and «we’re talking well-​known designer labels here.» Sorry, I’m not parting with my Chanel bags, Prada jackets, or my white calfskin Diego Della Valle (J.P. Todd) stilettos. Which, by the way, Diego and his brother custom designed for me, as a wedding present to thank me for putting them on the Madison Avenue map. So I guess I’ll keep these time-​honored togs after all, and stick to sample sales, my little Greek seamstress in Roxbury, and Designer’s Circus… more fun, never been worn, and «look, Ma, no attitude!»