Steve Baldo Niagara County’s Ford Dealer

Myself and my family have purchased multiple vehicles from Steve Baldo Ford. They have always been extremely professional, and have treated me and my family with nothing but respect. Recently, I was rear ended on the thruway, and had to unfortunately take my vehicle to Steve Baldo’s collision center. Having never been in an accident before, I didn’t know what to do, or how to do it. Fortunately, Leo, the collision manager made everything much MUCH less painful than I expected. They made my vehicle with $ 12,000 worth of damage look brand new again. Kudos to the entire staff at Steve Baldo Ford. I will be doing business there for the rest of my life!

Very disappointing. I heard their customer service was poor, but this dealership honestly doesn’t even take the time to care.
Day 1: test drive the vehicle. Spoke with the sales guy. Told him to call us the next day which he agreed.
Day 2: no call all day. Called sales guy who was off for the day. Said they closed early due to snow storm. I called the dealership and of course they are open with 30mins till closing. The manager told me that I can’t come and take the vehicle because they are closing. I told him that I was waiting for his sales guy to call me to come and get the vehicle. The manager told me that if I knew they were open all day then why did I call 30mins before they closed (I didn’t know they closed or were closing at 5pm).
Day 4: after the sales guy called to fix everything and even said I’ll do anything to earn your business, when I went to take the car to my mechanic and after he said I’ll have the car ‘ready’ for you… I show up with the car covered with snow, no left windshield wiper (that’s not even a joke, I had to switch wipers just to see), the gas light was on due to no gas, and the vehicle needed an interior cleaning. The vehicle needed work done, but they said since it passed a NY State Inspection they aren’t going to do anything. Obviously this experience was a no go.
Horrible customer service. Lack of professionalism. Lazy attitude.

Their service department worked with me on getting the vehicle serviced in a timely manor. They offered cost effective repair options that fit both my time schedule and wallet. Great job.

My husband purchased his Ford from Steve Baldo Ford in Niagara Falls, NY. We were both very pleased with all aspects of this purchase, the salesman was extremely knowledgeable about the auto we were interested in, and delivery couldn’t have been more pleasurable. I recently spoke with the general manager about purchasing a Ford Edge for myself before winter. He was polite, answered all my questions, and there is no doubt I will be purchasing my new automobile from Steve Baldo Ford as soon as my current lease is up…

If searching for a new vehicle, do not visit Baldo Ford in Niagara Falls, NY
My wife, Karen, was looking to purchase a 2013 Ford Edge SE, sticker price was higher than the one emailed to her.
During our visit, the salesman was not prepared for test drive, nor did he properly take current information.
Appraiser was off by thousands of dollars on her current vehicle. (They offered $ 2000 but another dealer offered $ 4000 more… go figure)
She was told the owner would meet with us, but he was on the phone the whole time.
Baldo Ford lacks professionalism.
Thumbs down for this dealership.