Great Clips

I just read a post from NC as he calls himself. I was there the day of his so called incident. I too checked in online and upon arrival was asked if I had a preference which I did not. I was seen in 5 minutes by an available barber. As I sat there NC began to get loud and belligerent demanding his hair be cut next. Alena calmly told him several times there were others already ahead of him and even showed him the computer when he said he did not believe her. Another stylist offered to take him after she finished with her client but he responded «no» because he wanted Alena to cut his hair. After a few more minutes of him being ignorant and arrogant he then began to threaten Alena at which time I was about to step in, but Alena was able to handle the situation and he left. What was even more appaling than his attitude was the fact that he was acting this way with his young son with him. All of the staff here are fantastic and will go out of their way to accommodate you.

I would like to thank the manager, Tara, at this location for her sensitivity, compassion, professionalism, discretion, and encouraging words on my visit yesterday. I am undergoing chemo treatment and was there to have my hair removed. Immediately she took me to a stall in the back to protect my privacy and dignity and explained to me that Great Clips offers free haircut to chemo patients! (She even did not accept tips from me!). Through her encouraging conversation, she made this very painful experience a very dignified one! I only wish I remembered her name, but I am usually awful with names.
While I was there waiting for my turn (and it was a busy place), I observed that the two ladies working at the time (manager and another fine lady) were great with their customers. They seemed to know most of them which indicate returning customers. They did not rush, and gave each customer, including me, a careful haircut. Customers left very satisfied which is what might explain why customers did not mind waiting for over an hour for a cut!!!
I would like to also thank and commend Great Clips for their service to cancer patients and families of hospitalized children. If you have any soda can tops, bring them along to your next visit. They have Ronald McDonald’s collection jar at this location.

So after I posted my horrible experience at this location, instead of an apology I get three messages from the so called stylist with sarcastic notes. That’s how Great Clips teaches their employees to handle customer complaints. Ridiculous but great to know and it confirms that they don’t care about any complaints.

I used to come here years ago and then stopped because my aunt would cut my hair. I recently decided to come back since my aunt had moved and i was already familiar with the place.
The first two visits were great, first visit with a european lady, second visit was with a white lady. My second visit i was actually very happy with. I dont remember the lady’s name but i remember she was a very nice and funny short lady and she cut my hair exactly how i had told/​showed her.
However, i had decided to get a trim and some side bangs a couple days ago. The lady wasnt there, i believe it was an asyrian and black lady. The asyrian i have seen before, the black lady i havent but she decided to take me. Now before any ignorant person think this has something to do with race, continue reading. She had nice hair herself so i figured I’d be in good hands. I was wrong. Like i said i walked in just wanting a trim and side bangs and it took her at least half an hr to cut my hair and walked out disappointed. My bangs are okay, not totally happy with it and the whole time she was saying how she never had to work so hard for bangs. Good thing she only cut a little at a time because if she went short right away, i would look like a hot mess because she continuously had to snip some off because she couldnt get the right angle.
But thats not what im even disappointed at. It’s the fact i said to trim an inch off and she cut so much off. The back of my hair was cut like a V, with very obvious angles on both sides. She asked me if i had wanted to keep the angle and i said yes. Im finished and its completely straight across. THATS NOT WHAT I TOLD HER. There was a miscommunication but she did mention there was a slight angle still, but i thought she was referring to the front of my hair. Not the back and nowhere near as noticeable as before and my V is gone, it’s just straight across. Now my hair is shorter than what i hoped and the style that i had and received compliments on is gone.
So now im not going back until my hair has grown another 4 inches and for another lady to cut, and angle my hair correctly.

I came in for a haircut a few weeks ago, and the lady who helped me was nice. Unfortunately, I’m still waiting for my hair to grow out to the haircut I wanted when I went in. I’ve been trying to grow out my bangs, so that I can cut everything the same length. I was very adamant about not cutting my hair shorter than my longest bang, which was just past the middle of my neck. She started the cut in the back and didn’t ask to clarify what I meant, so I didn’t know until it was too late that I was getting a bob. The cut was nice, but I don’t like my hair too short, because I have a round face. #notsohappy

Very nice place to go and two stylist that have been there a long time that are very good are BELKYS and ALENA. I have been going there for years and they are still there. Others ladies seem fine but I prefer them. Very experienced and professional.

Years ago in my mid 20’s. I would go to my Barber shop to when in need of a cut. I wouldnt mind the wait or how long it took because man all that hair needed familiar hands to cut it just right… In my mid 30’s now and toughts of diapers and butt paste have replaced toughts of which trendy hair paste /​wax to buy.
Now with my ever receding hairline (man I used to have alot of hair. sexy hair… damn!)
WHAT i look for in a place to get a trim is simple anGREATCLIPS is awesome!!! they have the
— Ability check in online! days of waiting forever are gone!
–Nice staff… ALENA! is awesome! great great lady!
–Convenience I can walk there.
Shake and bake seal of approval!
Hipster infestation level: Thise stinky tight wearing jean trendsetters wont becaught dead in a chain haircutting place. and thats a good thing for me :)

Great group of ladies! For all those ladies who complain, you have to make sure the stylist is aware of what you want before, during, and after or else you won’t get what you want.

Great place to get a hair cut for a fair price especially when you ask for Alena!

So I am not one of these high maintenance diva broads who fusses over every little thing girly related… hair included. I couldn’t careless about having the same stylist every time I get my hair cut. I have a simple do. I bought a 5 pack prepaid card of hair cuts with Great Clips which affords me the option to go to whatever location is convenient. And since I am cheap and don’t have a lot of time, Great Clips works out just fine. I don’t have time or money to be a diva.
So with that tidbit into to lil olé me, I don’t have anything bad to say about this location. They are quick, polite and able to follow the cut I already had going on. I left pretty happy. Go there. It’s good.

I have been to a lot of hair cut locations, but once Balkis cut my hair, I kept coming back, she have a very professional touch, with great personality & knowledge of her profession, trust me if Balkis cut your hair you“ll keep coming back to her.

I typically get my hair cut on the back and sides with the buzzer and have the top blended in with scissors. Its a pretty simple cut. I do not have a regular hair salon, I just get my hair cut, where I happen to be at. I have been to Great Clips at Niles a handful of times and have been disappointed each time. I think its more of a management issue, than the hair stylist, because there does not appear to be any quality assurance or training program. I have been to other salons where you see the same people each time, here it seems like there are always new people. The last time I got a hair cut here. She spent 5 – 7 min on my hair cut and cut a gash in my ear with the buzzer. I do not mind get bumps, bruises, cuts, etc from playing sports or working. But when you get hacked by a piece of equipment that has been in contact with allot of different people, with unknown medical conditions. It kind of creeps me out. The hair cut before this one, at the same salon, I also got nicked. However, it was no near as bad as this one. Horrible experience. I cant imagine being a girl and getting your hair cut here or bringing your child here for a cut.

Place is horrible. I checked in half hour ago when they claimed it was only a 5 min wait. The wait is unbelievable and the haircuts are not not even satisfactory.

Ask for Alena. I have had mixed results at Great Clips but Alena does a nice job with a man’s cut and she trims the eyebrows too. Plus, she has a nice personality. You’ll save a few bucks at this location compared to the city.

Nice staff and good service.

I hate this Great Clips location. I’m not a big fan of Great Clips anyways, but this one is just terrible. There’s usually only one person working here, and the wait can be terribly long. I would rather drive a bit more and go somewhere else! Nobody wants to wait an hour for a less-​than-​average hair cut!