Lands End Outlet

I like this store. I just hate the women who work there. Every single time I go in there the saleswomen chat with each other and completely ignore the customers. Then when they finally do help you there is an impatient hostile edge to them. Oh well, I guess the price you pay for a bargain is having to deal with the mean girls.

Excellent quality of the merchandise and competent staff members. The colors of all clothes we have purchased from this company for over 20 years haven’t faded. Extremely satisfied especially with their polartec products, our favorites!
Fantastic customer service from most of it’s employees. People who have worked there for a very long time are with very pleasant personalities and always nice to see them there. Temporary employees are very nice as well, see for yourselves :-)
Thank you for being so close to us!!!
Galia

5 stars for the customer service, and 4 stars for the selection of merchandise.
This is an outlet (they refer to it as an Inlet) with men’s, women’s and children’s clothing. We came for our boys, because this is our annual stop for Flurry boots, and this year it was time again for another winter coat. Sadly the down coats were super picked over, so we didn’t make it out with a coat this year. But, we were able to score the last two size 4 boots in our favorite style. I am a huge fan of the quality of Land’s End products, so we might end up ordering online. Something they have in their coats that other brands don’t seem to have is their SnowGuard™ wrist cuffs with thumbhole to give extra warmth to their hands and lock out cold and snow.
Despite my last review with the lack of customer service, tonight the woman that assisted us actually went into the back and brought out an entire collection of coats from the back in my boys size to see if there was anything that might work. She was determined to help us find a coat, since the store was having a 30% off sale. No luck — darn!
Thanks for being a great alternative for us! We grabbed a catalog on the way out and will most likely be ordering online.

I am so disappointed Lands’ End decided to close their Schaumburg location as I am now forced to find my great deals at this location. Overlooking the lilliputian nature of the store, a crazy parking lot, and inconvenient (for me) location would be easier to do if the staff there did dot so eagerly display such a rampant disdain for their customers. It makes for a truly dreadful shopping experience. It is amazing how rude and uncaring they are. I have shopped Lands’ End for years, both over the telephone, via internet, and in multiple «inlet» shops and have never found this to be the case.
That being said, the deals here can be quite good. I have had my most success with men’s trousers and an occasional shirt. Winter outwear selections can be be had occasionally as well. Ties are nonexistent, sweaters hit or miss. Shopping companions that have joined me for the trek have reported good success with ladies wear, occasionally racking up some outstanding buys on blouses.

So disappointed! It is a small store, especially considering it contains house wares as well as clothing for men, women and children. As a Plus sized person, not a whole lot to choose from. I did purchase a coat and a sweater, and while they were marked down some, I did not feel I got a fantastic deal. While there may have been some fantastic deals in the place, not for the things I could wear or was interested in. So, drop in and browse, but manage your expectations.

One star for lack of customer service. I went into this store looking for specific merchandise. One sales clerk was helping other customers, but the other woman was simply standing behind the counter doing nothing. She looked me up and down, but didn’t acknowledge my presence. She made me uncomfortable enough to leave without asking about what I was looking for, much less purchasing anything.

My style! Classic /​Comfortable /​Quality

This is a great store for high quality bargains. I just bought a $ 100+ swim suit for $ 30 off of their back rack and a pair of comfortable causal pants for $ 9. Well organized and kind to boot.

So, if you take a look at the pictures posted, you will see they are from 2005. The clothes in these pictures is a perfect example of the opinion I had of Lands’ End for years. Baggy, shapeless, boring, suburban grandma. I had a friend who would shop here because she is a kindergarten teacher and they sell a «stain resistant pant». Ugh. I wouldn’t have come here for a t-​shirt back then had you begged me.
However, in the past few years Lands’ End has really tried to turn around that impression with more stylish cuts, cute patterns, and better fabrics. Walking in for the first time a few months ago I was pleasantly surprised. Linen A-​line skirts, wide leg trousers, fitted scoopneck T’s for women, great button down shirts and trousers for guys, and very cute clothes for kids. Everything is extremely well made too, and priced right. Most things were in the $ 20-​$ 50 range.
The store is divided into two sections. The front of the store is the current merchandise, and is only discounted during a sale. The back of the store though, is what is called the «Back Rack» and is loaded with discontinued and overstock merchandise. Men’s pants for $ 10? T-​shirts for $ 5? A darling red wrap dress for $ 20? If you want a bargain this is the place to come!
Oh, BTW, the Unilocal listing on this is wrong. It’s not called Lands’ End Outlet, it’s called Lands’ End INLET. (I have no idea why, maybe it has to do with their history of originally selling sailing equipment?) Please adjust your info Unilocal

Let me start by saying that I agree with what has been said by the previous reviewers. Well stocked, organized, etc.
However, the women that were working there the night that I went in to shop were so lacking in customer service skills that I left without making a purchase. They were patronizing and condescending to both me and one of the young cashiers, who was only asking for help.
Yikes.

A great place for amazing bargains. Khakis and Jeans for under $ 20, button down shirts for less than $ 10 and great selection of shorts, Polo’s and jackets. Also a really good children’s section. Very clean and organized store that doesn’t feel like an outlet. Their clientele seems more clean cut than other outlets I have been to. I swear by Lands End for Business Casual and Casual weekend wear. I definitely preferred it over Eddie Bauer across the street. My definite go to clothing store.

I didn’t find this store to have relly good prices for an outlet store. It is very tidy and well organized.