The customer service here is terrible. They totally lack any sense of empathy and in no way attempt to assist the customer. I went there once and there was some weirdo following me around and I could find no one to assist me. I never went back and have since moved. They make it very difficult to cancel the membership and will not even think of giving a refund. I have never experienced such poor customer service.
Nichole M.
Évaluation du lieu : 1 Saint Petersburg, FL
Bad management! Even after I cancelled my account and was told I was ‘all set’ my bank account continued to be debited, and this place can’t find the paperwork I signed to cancel my membership
Kumar Z.
Évaluation du lieu : 1 Liverpool, NY
Super disappointed on my first day here… Tried to work out after moving here from NY. My membership didn’t fully transfer and the assistant manager refused to let me work out. I don’t understand how me working at this club for a day would have made a cost them anything, given I have a valid membership that’s waiting to be transferred. NOT renewing my membership now that’s for sure!
Leslie H.
Évaluation du lieu : 5 Niles, OH
Not much to say other than its clean the machines work and it’s a great place to workout. The staff is friendly in the morning. They are open 24 hours a day. They always make you feel welcome.
Kristian D.
Évaluation du lieu : 1 San Diego, CA
No barbells or barbell squats or barbell benches. Terrible. Who would make a gym like that? If you don’t have another choice or don’t care I guess it’s ok, but I would avoid this gym unless you just want machines or cardio equipment.