Steak ‘n Shake

I do not recommend. they have very poor service. I was there I had to wait over almost an hour to get my food through the drive thru and when I got my food all of it almost ice cold none of it was even warm!!! I ordered a root beer and I got Dr Pepper with too much carbonation it !!!
When I went in to fix our order I had to wait another half hour before I got my two sandwiches back that works properly and while I was in there one of their cook that was making the burgers wiped his nose on his glove and then rub his hands and then continue to cook the food I was appalled to say the least!!! I called the manager over to let him know about this and he nodded his head at me and then walked away and didn’t even say anything to the cook therefore the cook continued to finish cooking with the same gloves on that he wipes his Nose with!!!
They’re building does not have enough room the lines are crazy to wait in when they clearly have a bunch of tables empty overall this is just one of the most worst experiences ever and I do not recommend anyone to go here unless you want s***** service, poor quality of food, and very disgusting cooks cooking it!

I’ve been here a few times over the last few years and it has always been hit or miss. Sometimes the food is overly greasy. I know it is diner food but the bun of your burger shouldn’t be sopping wet. That only happened once. I mean, it is what it is. A fast and cheap option that when its on can be pretty tasty, when it’s not you will regret it. I will say that I agree with a previous reviewer that things have changed. I had pretty terrible service over a year ago and didn’t go back for a long time. Recently before a movie we stopped because we didn’t have much time and I have to say it was a much better experience and the food kinda hit the spot.
If you are looking for a cheap diner experience Id suggest giving it a go. Just know that it is what it is. You aren’t going to get a gourmet burger here. You will get an old fashion diner style burger that they dress up to look gourmet. And do a half way decent job at it.

What a difference a year can make! This manager seems really to have turned this ship around. We’ve been grabbing take out from this joint for the last week and it has been wonderful every time! When you keep odd hours like our family you really appreciate a good joint for late night cravings!
I highly recommend the mushroom and Swiss burger! I do no onions but I get extra garlic mayo! It’s to die for!
Rhyan is loving the Royal Steakburger– she loves the fried egg on top!
Another great test here is the yummy chili cheese fries. We spilt them as a side and they are perfect! So glad we have this another try!

The food is the food fast diner burgers. I actually like steak and shake but the real issue with this place is the service. My last visit it was pouring down rain so I wanted to go thru the drive thru it had a sign that said come in. it was working because a voice said that I needed to come inside! So I did it took ten minutes to order I sat at the counter rhe lady next to me had been waiting for over 15 min and her food was sitting on the counter getting cold. I ordered a bowl of chili it took at least 15 min to get it. On several visits we have waited over half an hour for food and the chili is made already???

i have personally worked in restaurants for about 20 years. in that time not one place i have worked has refused to allow teenagers to eat in because of a city curfew. my son and his friends went here tonight after homecoming wanting a meal before heading home and were told they weren’t allowed without their parents. i understand that there is a curfew but that was totally uncalled for in my opinion. your company lost business tonight and any future business you may have gotten from me. i’ll never step foot in that place after they way my son was treated there tonight.

Inexpensive place to take your family. Milk shakes are wonderful. You can usually get a meal under $ 5.00. Better then going to McDonalds or Burger King, service is generally good and fast. Nice place to stop if you have been shopping at the mall and don’t want to spend a fortune taking everyone to an expensive resturant. Most kids like to eat here.

Would not recommend eating here on your lunch break they have a drive thru window with terrible service every car that order was pulled up waited 15 minutes for a $ 10 plus they forgot our drinks so add on an additional 5 minutes to the previous 15 no ketchup for the fries food was mediocre 1 out of 5 stars will not be returning anytime soon

Decided to take my teenaged son to dinner. He chose Steak and Shake in Niles. I was surprised to find they had no salads although they were offered on the menu. Service was mediocre. They seemed to be understaffed.

Service is consistently declining. Visited on a Wednesday night, tried to go through the drive thru. The girl over the speaker said it was closed for maintenance. I didn’t see any maintenance. So I went in, and was told by another girl that they have to close it when they’re busy– I’ve come through here multiple times on busy nights and never had a closed drive thru. At the time of entering there were 8 people– 4 tables total. There were at least 5 employees plus a manager present. So why was the drive thru closed?
I didn’t get an apology for the inconvenience or a reasonable explanation. Seems to me that work is being skirted.
Unfortunate that their food is so good and the service is declining– won’t be coming here much longer.

This is ok. Steak N Shake restaurants are always greasy. The floors, the food, the seats, the tables… everything. Food is good though, especially if you’ve got a hangover!

As far as burger joints go, I suppose this place is okay. When you walk in, there is a heavy smell of cooking grease. My husband ordered a burger; I ordered a grilled cheese with a side salad. The «butter spray» they grilled the sandwich on was remniscent of Denny’s. The fries were shoe-​string, but short and a bit on the hard side, with no seasoning. The salad was a bit grim — premade ranch dressing, sad iceberg, too much shredded cheese. The staff seemed depressed. The restrooms were clean, though.
I will say that the milkshake we ordered was great. They definitely have their milkshakes down pat. If you love milkshakes, then I would recommend ordering one. If you are sensitive to the smell of greasy cooking orders, I would avoid this place. And if you are looking for fresh fare that is not stody, definitely stay away!

There’s nothing like a greasy Steak N Shake burger paired with those pencil thin fries and a shake!
My reason for the three is the fact that this place is a chain and there’s never anything too entirely spectacular about chains, though they know how to succeed and maintain a following. The burgers are good and the shakes are fabulous, but I mostly long for the fries. (Of course. Anyone who knows me is entirely unsurprised by this confession.) Those fries with some cheese are totally mouthwatering and are the type of delicious you get at fast food restaurants, though a little more upscale.

Pleasantly surprised I must say. I was here went it first opened many years ago and only had a shake. A few days ago my wife suggested we take the kids so of course I was on board so I could write about it.
We dined in and the place was very vibrant and clean. It was semi busy but we were seated right away. Immediately the waitress brought our menu’s along with vintage Chevy cars made of cardboard for the kids to put together and adorn with stickers that came with them. Great idea!
Now the food. I ordered the Western BBQ double burger with a chocolate-​banana shake. The burger was great. It was two patties topped with smoked bacon, fried onion strings and BBQ sauce. Much better than I expected and better than McDonald’s or BK in my opinion. The shake was smooth and creamy goodness topped with whipped cream and a cherry. I was not disappointed. My wife and kids had regular burgers and fries and were not disappointed either. My wife had the Snickers shake… Oh mama was it good.
The prices were great… again pleasantly surprised. The have four different platters for $ 3.99. My wife new this which is why she wanted to go. It was cheap but of course I chose one not on the specials menu but it was still on $ 5.49. Another plus is that from 2PM-​4PM, shakes are half off and we were there in between this time frame. Bonus!
If I haven’t mentioned already, I was pleasantly surprised at the whole experience. We will be back I’m sure.