The Face Shop

Though the store is a little pricey, the Face Shop has a really nice selection and variety of products. Service was very friendly and I was given several samples with my purchase.
The welcome package of samples mentioned in a review back in March is no longer availble, but they offer 1 free $ 2 sheet mask for ‘checking in’ on Unilocal.Make sure to price check items before purchase — I didn’t, and was dissopointed to see one of the products is $ 10 cheaper online (w/​free shipping). Regardless, I will definitely be coming back here in the future !

I tried maxx’eye mascara and I really like it. Special its water proof so I never get problem any panda mark

Really friendly and helpful staff. Excited to try the face masks I purchased. They have tester products so it makes it easy to shop around!

I was introduced to face shop by my friend Joy. I’ve been using the products off and on for the past two years or so. And I must say I wish I stuck with my routine. Let’s just say I’m a junking when it comes to masks and anti aging products I have products from various lines and purchased it at Sephora to Niemans. And I have to STOP! I stopped by Face Shop hoping to get my hands on an anti aging moisturizer my friend has been preaching about. As I got there they were out of it. Found out my friend bought all of them lol. But thanks to June she took my info and will be contacting me when it comes in. I told her not to sell anymore to my friend. Haha jk jk June was so nice and knowledgable with the products and providing me w what works best for my skin. I must add her skin is flawless and you know I asked what she uses. I just need to stick w a line and w the routine. Btw get the escargot 24k gel. I purchased mine in Korea (duty free) and I swear on it you will be amazed what a jar of snails can do to your skin. Can I say golden. Be sure to get all your skin products here. It’s about 45 mins to an hour for me but it’s worth it. The store is well lit, clean, vibrant and beautifully displayed products. Thanks again June for your help with purchasing my masks (buy 7 get one free) and the samples. My face is radiant thanks to you and face shop products.

I’ve been going here for at least 4 years and I love it! Some of my favorite products are the sheet masks, toners, and moisturizer. The mango seed line is amazing! And i’m currently obsessed with the peonies face masks! I’ve literally almost used everything. Face shop is definitely a staple for korean skincare!
They also have men products! I’ve bought a lot for my boyfriend and dad!
They have really good customer service! If you have any questions don’t be scared to ask! make sure sign up for their membership card! You get points for every purchase and after a certain amount you get a gift card in the mail! I love that! Also they give sooooo many free samples!
So tell them what you like!
This is also an amazing place to get gifts! During holidays or even birthdays (if you ask) they’ll wrap the gift for you for free!
You’ll love it!

I stumbled into the face shop by accident, now I go once a month to stock up– the young lady is so helpful and honest about whats right for me. Believe me I usually drop at least $ 100 wn I go in– LUV the facial masks! By all means stop by you wont regret it, there’s something for everyone at the FACE SHOP!
LIL P.

I have been a loyal customer for the faceshop since 2010. The products are various and you can always find what you want. The service is also awesome. The beautiful staff always introduce me about different make ups and help me pick the ones which are suitable for my skin type. All in all, I really enjoy shopping here.

I love Face Shop & I’m a white Caucasian girl. Was always wondering why Koreans have such good skin & the secret is in the quality of their skincare. Have been using it for 4 years now & my skin has improved significantly. Also feel good that ingredients that they use are for the most part organic & natural, so I’m not putting any chemicals on my skin for a short term effect. The shop offers a lot of samples, so definitely worth trying & coming back for full size.

Love this shop! The staff is very sweet and helpful! I have been using the power perfection BB cream for over two years and it works very well in keeping my face moisturized while covering any imperfections!

Friendly staff with great knowledge. Huge variety of face masks for use on tired days. Their chia seed materials are really moisturizing and smells great good

I’m from Wisconsin, but go to H Mart just because I love The Face Shop and the service is super friendly.
Last year I won a $ 300 gift certificate in a social media contest and picked up a lot of goodies. Throughout the entire time, the woman behind the counter was really helpful and wanted me to have a great experience there.
In fact, the reason I keep going back is because of the young woman behind the counter. Instead of throwing a bunch of samples in a bag like other places, she picks out samples to best match your skin type and complexion — it’s so thoughtful.
They have nails, makeup, skin care, accessories, mens’s section, and more.
With the help of the young woman behind the counter, my new favorites are their sebum control sun screen and their rice water cleanser.
I’ve never found a sunscreen as excellent as the Face Shop SPF 40 sebum control (blue box) that the woman at Face Shop recommended. I will definitely continue to buy this.
The other thing I learned when I was last there is that they take orders over the phone! You can call and they will ship your order to you! Unfortunately you don’t get the experience of shopping there and testing things out, but if you have a couple tried and true products you really need, I think that ordering on the phone is an awesome service to offer.
Lastly, don’t forget to sign-​up for their rewards program. It’s a free membership/​points card that they also track by address, so if you forget your card, they can still look up your info.

If you are into Asian Beauty products, this place is a great place to visit. The saleswomen was really nice, friendly and very approachable.
Highly recommend this place and products.
I will definitely be back!!!

I just had a really awful customer service experience.
Came in on Saturday to purchase a BB cushion, and the lovely lady helped me pick one out, but she said it might be too light for my skin, so she gave me a free sample of it to try when I purchased the actual cushion: «use this first to make sure you like it.» She also sent me home with some skincare samples as well. Very pleasant Saturday afternoon.
I tried the BB sample, and she was right; it was too light. I just came back in with the receipt and the package for the compact, unopened. I hadn’t taken out the free samples yet, because I hadn’t thought about it and well, they were free.
When I came in to return the compact, unopened, receipt in hand, the salesgirl snatched the entire bag away from me.
«Excuse me?» I said.
«you paid for everything.» The compact was the only purchase on the card.
«I know; that’s everything.» I tried to take the bag back.
«Even the samples. You’ll return these.»
«Um, they’re free?»
«YOU GIVE BACK THE SAMPLES.»
Whatever, lady. If you’re that hard up for tiny vials of moisturizer, fine. But it was a rude and unnecessary exchange that has solidified my decision never to come back here. I’ll be heading to any of the other beauty places that are anywhere in this area. Thanks for embarrassing me in front of all the other store patrons.

I have a weak spot for skincare and makeup, and now that my motherland’s skincare products compete on the international stage for value, quality and innovation I am slowly making the switch.
This is a store within H-​Mart so you can stock up on groceries, walk over and buy socks with K-​pop star’s faces, and then browse The Face Shop for your skincare needs.
I bought a discounted gift set that had the serum and eye cream recommended for me. The lovely young lady with perfect skin noted that the products weren’t full size so she was generous with samples of those items.
She also noted my husband was patiently waiting for me and included several samples for him. He looked at the samples and asked, «What is toner?» I have my work cut out, but I have gotten him to use sunscreen!
She encouraged me to sign up for the free rewards program (no hard sell) and then added additional samples that made my heart leap. Seriously. I can’t wait until it’s time to wash my face tonight and try the serum and lotions!!!
The makeup selection trends younger so I will definitely bring my 20 y.o. daughter when she’s home from school because she most certainly needs hand lotions in cute containers shaped like dogs and cats, right?!
I won’t be giving up my VIB card at another makeup mecca, but The Face Shop is a must if you care anything about your skin.

I came in the store only looking to purchase face masks but thanks to the recommendation and advice of the sales associate, I left with a new skincare routine set.
I explained the conditions of my skin to the sales associate and she recommended the Blemish Zero skincare line and I have to say I enjoy it. The reason why she sold me on it was because she had been using this line herself and I was able to ask her experience about it and what she thought. She was very willing and patient in answering my questions and was not at all pushy in an annoying way. I also liked that she pointed out the beneficial components in the skincare line that would help my skin in specific ways.
It’s a bummer that they are further out in the suburbs but I’ll be sure to stop by whenever I make a trip to Niles. I believe korean skincare is more advanced and suited for asian skin so I’m more open to introducing new products in my routine. I’ll be back, Face Shop.

Love this place! The Face Shop is a great place to stock up on paper masks and other beauty goodies without going broke. The store is well lit so you can really see the products so need to second guess a shade. Their employees are more than happy to assist and explain their products.
My favorite products are their paper masks, chia seed serum and konjac sponges. The paper masks come in a variety of prices, types and brands. Try their lemon one… amazing! The face masks here stay moist for quite a while. Left one on for an entire Law & Order marathon and it didn’t dry up! Their konjac sponges are way cheaper and higher quality here than anywhere else I’ve seen. If you haven’t tried a konjac sponge… you need to! Your skin will thank me later for the tip! The products at the Face Shop are great quality for a very reasonable price.
Remember to sign up for that membership card! It is free and allows you to earn points. Great thing is that they give you a bunch of samples with each purchase. I am a sucker for free samples! In addition, check in on Unilocal and get a free mask.

I had tried The Face Shop for the first time when I was visiting a friend in Seoul and instantly became addicted! Needless to say, I was thrilled to find out there was one close by. Emily and June are so friendly and always help me find exactly what I need!
My favorite products include:
Chia Seed makeup removing wipes — I have very sensitive eyes and I have found that these are the only wipes that don’t irritate my eyes when I remove my makeup at the end of the day.
Mango seed silk moisturizing facial butter — last winter I went into the store looking for something to help with my extremely dry skin… Emily suggested this to me and I have been obsessed ever since!
Masks — I usually pick up a face mask of some sort every time I stop in and they have all been great!
I highly recommend this place to all of my friends!

WOW! The Face Shop is amazing. My girlfriend has been coming here for years and swears by it. I came in here for the first time with her today and was blown away by the customer service. A sweet lady named June helped us out. You can tell her extensive knowledge of product comes from years of experience and love for this work. The products speak for themselves as they are all natural and designed to have something for all skin types. If you have no idea about beauty cosmetics, June will take care of you. We were on a budget shopping for the holidays and she made it easy for us. Thank you June & Merry Christmas!
Recommended Purchased Items my girlfriend raves about:
1) Pore Tightening Cover Cream (intended to dilate pores)
2) Mango Seed Silk Moisturizing Lotion (intense hydration for face)
3) Any of their clay & face masks
The store doesn’t discriminate against men either. They gave me a free sample of anti-​aging eye cream which apparently I needed. There are several other beauty stores inside H-​Mart but The Face Shop is by far the best. I would highly recommend to friends and family.

I LOVE THIS STORE! I have been buying my skincare products in this store for 2 years now. Every time I visit the store, the ladies (specially Emily) remember me, my skin type and the last product that I purchased in the store. The ladies are so generous, considering all my needs. The best thing are the samples!!! Their reward points are accumulative without expiration, so you can use it whenever you want :)

Be sure to check into Unilocal for your free face mask! Also, sign up for their rewards card. You get a $ 5 gift certificate on your birthday and cash back after you spend a certain amount of money.
I’d give this place a solid 3.5 stars. The Face Shop is a South Korean beauty store located inside of HMart (near the check out registers) and has very affordable sheet face masks ranging from about $ 2-​$ 15 each. I usually come here to buy their face masks and adorable hand creams (the ones that come in cute packaging & are scented). They also carry natural face & body skin care products as well as makeup and nail polish. They usually throw in several samples while you’re checking out (I noticed that they usually give you more samples if you buy more products).
Service can be a hit or miss. Sometimes I receive the best service (friendly, asked if I need any help, make helpful suggestions, etc) while other times it’s not so great (ignored me while gossiping to a friend about a church member in Korean… yes I understand Korean). Once, there was nobody working in the store for a solid 5 minutes! I obviously risk bad service because I know what I’m there to buy (although I do like to browse and see if there is anything new worth picking up) and I’d rather not purchase it online if at all possible.