CVS Pharmacy

Excellent customer service… not much else to review on except prices and those are always good too. Gunna keep this short and sweet… a long time ago there was a rude Asian that worked the drive thru… as of today, the lady that was working was sweet, knowledgeable, polite, and professional. I will keep returning as long as this level of sophistication and great service is on par!

So irritated, been using them since 2014 and always have a problem with my dads medications. Either not ready, need to update, etc or i get a notice a medicine is ready that we already have. This after i request refill and give two days to fill. Their online system is flaw. It seems that it does not communicate directly with its system. What they told me was to call to confirm once i make refills and changes online. What is the point. Recently my dad has been in need of some medications a week later, he is feeling bad and they just told me they need to call practitioner. Very Frustrating. Never had problem elsewhere.

Do not use this pharmacy! I waited in the drive thru for 15 minutes! Every time I come here the wait is ridiculous.

Today was kind of the last straw. Picked up a few items today, waiting in a line of 5 people. The woman forgot to bag a candy bar my mom requested. I didn’t realize it until I got home. I found odd since after paying I went to the lotto machine and got a scratcher. Guess she didn’t see the urgency to yell: «hey…here’s the candy bar you paid for». Probably was hoping it to keep it. So, of course, I had to go back. My mom had surgery and she was feeling horrible and this was to cheer her up. When I walked in the woman handed me the candy bar and was laughing at me while I said: «Yeah, thanks… I had to drive all the way back here.» I had no idea that poor customer service was something to laugh about.
Past experience, their pharmacy is horrible. I’ve stood in line and have heard HORROR stories. One time I was waiting for my father’s dementia medication to be filled, which they say is 15 min but they really mean an hour, even with you staring at them the entire time. While I was there I heard a woman yelling at them, saying they gave her the wrong drug! They could have killed her! I was shocked and it really made me rethink getting prescriptions filled here. By the way, I love how they ignore people standing in front of them to take calls from the drive thru. It’s always lovely to have three people ahead of you and then have to wait for someone who just pulled up to the window.

Ive been using this CVS for the past 10 years and have had no problems.
Most of the young pharmacy tech’s are so friendly and quick! Theres another nice woman, with an accent who I adore. Be sure to get an Extra Care card, points add up quick.

Pharmacy very slow. Too busy talking to each other. Go somewhere else! Checking out took five minutes!!!

Clean and great friendly service. It’s nice to have a decent CVS around the neighborhood that’s clean to run to get your simple things.

Worst cvs!
Coupon machine was broken and the young cashier was snotty about it… While she was busy texting?
Total Joke.

I waited for over 45 minutes to pick up my prescription. Not fill and pick up. I called 2 hours ahead. Still waited 45 minutes. Terrible service.

They have good deals sometimes when they are overstocked with left over holiday items or extra. Its just that sometimes they dont have as great deals as other pharmacy stores.

I like this location as it is not usually crowded but they lack severely in stock. Its a smaller CVS, and usually 20% of the stuff you want is not available, out of stock… or they do not carry it as other locations may. I consider this CVS more of a glamorized 7 – 11. Its got the bare minimum convenience stuff but not the specialty skin care I was looking for that CVS stores in Corona carry. SIgn up for an EXTRA CARE card and save $ plus get coupons.

Pharmacy was supposed to open at 8am, at 8:35a (on the way to my surgery) we went to the pharmacy to pick up my after surgery pain meds and the pharmacy was closed because the pharmacist was late because of «traffic» and had called at 8 am to say she would be 15 min late. While we were waiting the pharmacist called to say she would probably be about 1 hour late, we couldn’t wait any longer and had to go on to the surgery. First of all the 91 is typically bad with traffic I understand, but you plan on it and maybe you are 5 min late, but not 1 hour! Second of all we got on the 91 and what do you know the traffic was clear both ways.
After my surgery, I wentback to the CVS, (in pain) we went to the drive thru. Because I have never had these pills before they said I would have to wait to talk to the pharmacist. We told the girl I was in pain and to please hurry, she said ok and just walked away. After 5 min of waiting I got mad parked the car and went inside. After demanding to see the pharmacist they said she had gone to lunch and the other pharmacist was waiting to clock in. Who is managing this place!?! Who lets the necessary pharmacist go to lunch before the other one clocks in? What pharmacist goes to lunch with nobody to cover her? I don’t know exactly what time she came in that day but I know she was at least 1 hour late. To the manager of that CVS, WAKE UP!!, be a manager, write him/​her up then fire him/​her and get a real pharmacist that can show up to work on time to serve your customers. FAIL!
I’m sure that for that CVS the pharmacy business is a large portion of their business… With service like that they don’t deserve to stay in business and they won’t be getting any of mine in the future.

Since my last review, service in the pharmacy is a little better, and the staff makes an effort of being friendly. But mistakes are still something that should be expected.

The CVS on Hidden Valley has a friendly staff, that is always willing to help me. I love the great deals they offer, and the additional savings when I use my ‘ExtraCare’ Card.
The store is almost always clean and stocked, and I know that I’ll be able to find whatever I am looking for.
CVS is open from 7am — 10pm. I wish they were open 24 hours like most pharmacies in Southern California.
With all that being said, the friendly staff makes me feel like I’m at home.
Grade: B