ADT Security Services, Inc.

I have a whole story below, but if you don’t have time for stories, here’s the bottom line. ADT calls the cops if your alarm goes off, but that’s it. They’ll ignore your alarm if it goes off multiple times in an hour. Customer service isn’t very helpful (multiple calls over the last year). They will monitor but not help you be safe in your house.
Suggestion: Find a service that has a policy of working with the local police if you are looking to feel safe in your house. OR by the equipment that isn’t set up to a monitoring system. Alarm will go off, you’ll know that something is wrong, and the person will probably run away.
Now on to my story…
Where should I start? I originally got the service since I was deploying and I didn’t have anyone nearby that could check on my house on a daily basis. Initially I was pleased with the service. BUT you don’t know the fault of a service until it’s tested. After getting home from deployment, I had my dog in the house when I went to work one day. My dog was in her crate, but like most dogs do, she escaped. Her escape set off the alarm at around 1230pm. ADT called my phone and let me know the alarm was going off. I wasn’t at home, so ADT said they would call the police. For an hour I waited by the phone. Nothing. When I called ADT they told me they called the police, but didn’t know if they had been dispatched or if they made it to the house. The alarm was still going off. I had to leave work in the middle of the day to go home (50 min drive). When I got there, after cautiously searching the outside, the alarm was still going off. When I opened the door my dog was there to great me. Good enough no burglar. But this started me thinking what would have happened if it was a burglar? Did the police ever come out to my house?
I got my answer weeks later when I got a bill from the local police department and a notice that my alarm hasn’t been registered. Shouldn’t that be a law a security company is aware of? When I called to discuss all the above questions the manager had a perfect answer for everything.
— We don’t have time to call the police back to find out what they found.
— We hope they call us if something happened.
— If the alarm goes off multiple times in one hour, we ignore it.
— The law probably came out after you had your system installed, but we don’t know.
ADT doesn’t make me feel safe in my house, and that’s what they are here for. I’m going to let the contract run out and by a system that will scare intruders off with sirens, but the monitoring is a joke. Save the monthly fees for a watch dog.

I’ve had ADT security on my home for 5 years, sold the house and cancelled our service. Upon cancellation, I was informed that we would be charged a $ 98 fee because we had a few months left on a 2 year contract. I never discontinued service, so how could I have time left on a 2 year contract? And I was never told of a cancellation fee when we signed up in the first place. RIP-​OFF, beware!!!

Average, just average customer service…
Having a new home and going with ADT because of the reasonable price and what I am actually looking for in a home.
Met with the sales rep… didnt tell me I needed to come with a payment for a system that is being installed in July and didnt tell me I needed additional information for the process to go thru that I didnt have with me.
Already I am not getting a good feeling about these folks…