Nancy Chandler Associates

Penny goes out of her way to do all she can. Best property management team!!!

I recently purchased a home in Norfolk through another agency. The Seller’s agent, however, was a Nancy Chandler realtor. Throughout the process I was both surprised and disappointed by the agent’s lack of knowledge of VA loan requirements and general procedures, especially given her listed experience in a military town. Her general professionalism and lack of follow-​through for even the most basic responsibilities made my home buying experience difficult, legitimately made me feel bad for the Seller, and makes me fearful of a similar experience in selling a home in the future. You should always do your own research, but as a buyer or a seller, one has to put some amount of trust in an agent’s knowledge of their field and desire to do the right thing. If this agent, with 28 years of experience in the area, is representative of Nancy Chandler Associates, I would urge both buyers and sellers to look elsewhere.

The best property management team I’ve ever had! Over the course of two years, Melissa Johnson and her team have responded within 24 hours of every service/​maintenance request; they are always available. We are a military family and have rented a number of properties over the past seven years around the world, and it is sincerely comforting to have a group of individuals you can count on when «home issues» arise. Additionally, in each scenario, this property group has utilized quality and vetted individuals giving confidence repairs are done right the first time, every time. It is unfortunate that our family is transferring, because I am sure we will not find elsewhere property managers as responsive, ethical, and customer-​service oriented as Melissa and her team.

I worked with Jessica LaBrie from Nancy Chandler, and she was great! She was willing to talk to me even though my budget was pretty low (I later revised it to more realistic number). She was great at understanding what I wanted and gave me a ton of options that fulfilled my needs. She worked with me all the way through the short sale and was very helpful at every turn.

BEST CUSTOMER SERVICE POSSIBLE
When reading these reviews, you must realize that individuals with negative experiences have greater motivation to post reviews. I have never been motivated to post a positive review about a company until now. Nancy Chandler Associates has so far exceeded my expectations that I am at a loss of words. It simply is not possible for a company to exhibit better customer service than they have in my personal experience.
Melissa Johnson is my property manager, and she has redefined excellent customer service in property management. Every time that I have emailed her about an issue with the house, she has responded quicker than I have expected, and she gets the problems fixed as soon as literally possible. For years of renting this house I have been nothing but impressed.
Just as an example of how good they are; today I emailed Melissa about a leaky sink, she responded 3 minutes later saying she will have it fixed right away. 20 minutes later, property manager Austin Byrd emailed me simply to let me know that Norfolk Plumbing will be calling me soon to set up an appointment. The only way this is possible is for them to drop everything that they are doing in their busy day to help a customer, all to fix a leaky sink mind you. And this experience is just one of many that I have with Melissa and Nacy Chandler Associates.
Usually when there is something to be said about a property manager, it is negative, right? I couldn’t find something negative to say about Melissa and this company if I was paid to.

Bad, bad, bad!!! The home I rented has had a leaky roof for three months, rendering one of the bedrooms unusable. Additionally the windows leak. None of my concerns have been resolved. Melissa, the rental agent, is lack luster at best. Horrible customer service and she doesn’t have any concerns for customers. Avoid this place!!!

Not worth your time… My husband and I were transferring to norfolk and needed to secure housing within a weekend… I did a lot of leg work ahead of time. Looked through hundreds of properties and choose our top 20. When we arrived at the office the realtor had no plan and had not even looked at the properties that we were interested in. He showed us homes that were in our price range but were in run down neighborhoods and in some places we didn’t feel comfortable getting out of the car! The realtor wanted us to buy a modular home and invited us to his open house for the development. After a full day of frustration he gave us his atlas and told us to drive around and find a neighborhood we liked. We didn’t hear from him for two days. During that time we found a home to rent in beautiful West Ghent without his help! My husband called and thanked him for the little work he actually did and he had the nerve to tell us that the neighborhood we decided on was filled with crime and that we were making a huge mistake. This was almost 7 years ago… We love our neighborhood and have had no issues. Nancy Chandler and her team are a joke!

My husband and I lived/​rented right in the heart of downtown Norfolk at 388 Boush Street for one year during our two years in Norfolk, VA and our realtor/​property manager from Nancy Chandler and Associates, Melissa Johnson, was the epitome of excellence. She was our main contact and source for interacting with Nancy Chandler and Associates. Because of Mrs. Johnson, she made our stay in Norfolk memorable and great! She is punctual, responsive, honest, and just plainly does her job right! She always went above and beyond for us and was always a pleasure to communicate with. We were never left in the dark or ever felt confused about anything. We knew all the happenings and all the necessary information if anything happened at the condo that needed attention or assistance; ie maintenance, changing of filters, paperwork, etc. The contractors/​team that work for NCandA are top notch too; The maintenance crew and cleaning crews are superb and I give them 5 stars as well!
Mrs. Johnson and NCandA are on top of it all and really want their customers to feel at ease and cared for when it comes to living in one of their properties. I highly recommend renting or buying from Mrs. Johnson and the Nancy Chandler and Associates team because you will receive some of the best service there is when it comes to your home/​living needs! They have a passion for what they do and you will feel it!

Renting from Nancy Chandler has been far from great. I’ve had far better experiences in the past (see my review for Councill Realty). The only reason we chose this location (and have stayed through our lease for a second year) is because of its size and affordability.
Upon move-​in:
1) The house had not been cleaned prior to our occupation.
2) The only carpet in the house is on the stairs, and it looked like it had never been cleaned, nor vacuumed upon the previous tenant’s departure.
3) Many glass panes in the kitchen cabinets and windows were cracked. We put in a work order, and things were fixed within a week.
4) The walls had not been repainted and were left spotted with nail holes and random stickers from the previous tenants.
5) The yard (which is the tenants responsibility) was overgrown and covered with random bits of trash.
6) The garage (only good for storage) still housed personal items from the homeowner, and the floor was covered with several inches of dirt and debris.
We moved in at the end of the summer, but a few months later (in October), when it started getting cooler, we noticed that something was wrong with the heating. It would be extremely blazing hot upstairs and freezing downstairs, with the 1^st floor radiators cool to the touch. Our property manager at the time, Renee, tried to convince us that there was no problem with our heat. Finally, in December, after weeks of calls, and a very direct letter to the office, we finally had some workers examine the problem. It wasn’t until after Christmas and three different «consultation» visits from the contractors that we had our heating problem fixed.
Melissa is our current property manager, and she has been extremely helpful, understanding, and quick to react whenever we have a problem. We have not had any other major problems since we’ve moved in, but our next door neighbors had many of the same issues upon move-​in since Melissa has been in charge.
Some of our issues may be to blame on the absentee landlord who does not want to make any improvements, modifications, or accommodations to the dilapidated home.
I’d rent from another before I’d fall for another «good deal» from Nancy Chandler.

So i just transferred here from San Diego and needed a place quick so i could stop crashing on my brother’s couch. Of course i looked on craigslist and called the number for a relatively cute apt in an area i really wanted to stay in. Renee met me at the apt and was very sweet. I proceeded to explain to her what i was looking for in a place. She lit up and said «hop in, i know just the place» 5 mins later i am in my dream apt. She even negotiated the rent down to a reasonable sum. no hassle and now i am a east coast living. :)

I have been renting from Nancy Chandler’s property management side for about 4 years now. I have had 2 property managers since I have moved in. Some of my experiences with NC have been good and some have been bad.
Some bad — they can be very slow to respond to problems such as maintenance and ‘emergency’ problems. I have asked for problems within the apartment to be fixed that I feel are just now being taken seriously and are on their way to being mended. I know that they have many properties to look after, but waiting 3 years for the poles in my apt to be removed became ridiculous. However, my property manager now has been kind in helping us figure out a way to renovate.
Sometimes our property manager is hard to get a hold of, I usually email but that can take a few days to garner a response. Most of the time she isn’t in the office, so a phone call doesn’t do much better.
My apt is very nicely priced for it’s size and location and that is the reason I continue to stay here, but there have been times where I thought the reason I would leave would be because of NC. However, as of late our property manager is trying hard to satisfy my roommate and I.