Planet Fitness – Norfolk – Little Creek Rd

Great gym, terrible customer service. Guess that’s why it’s so cheap.

This location is in a great place (I also love the healthy food options surrounding the area-​Sushi King and Tropical Smoothie) so you can get your sweat on and then get some healthy noms.
Unlike the Holland Rd. Location it doesn’t have the TRX/​Crossfit/​Jungle Gym area I like to do stupid stuff in. It’s ok, you can still get a great pump in and go ham on the treadmills.
It’s very clean inside and the massive hangar bay fans keep a breeze flowing throughout the cardio area. There are ample weight machines, the ab area is actually impressive.
The locker rooms are always clean – although only having dryers in there kind of bothers me because I like to wash my face off and towel dry after a heavy sweat session-​oh wells.
All in all the gym is more than adequate to accommodate any of your needs-​and like I said its SPACIOUS. Everything isn’t jammed in there silly nilly. Oh! And the tanning beds too… Gotta git dat GTL

Ridiculous that I have to go physically in to cancel a membership. Then they said I can send in a letter, who in world has stamps nowadays. On top of that they charge ridiculous cancellation fees. If i can cancel my phone, cable and even electricity from my phone, then why should a petty gym membership be this hard to cancel. I would rather be fat then ever going through the hassel of resigning up for this mess. one star for the fact the facility was nice and their staff always greet you.

I have read a lot of the reviews and the one thing they all point out is the customer service. To say it is horrible is an understatement. I have been a member for a year and 6 months. Today I asked a question and it went from simple to a full blown argument. I was insulted, Lied to and just plain treated terrible.
I gym is fine, The people who use the Gym are great.
The people who work there are a click. They all stand in the corner by the what I assume is the Managers office.. It’s as if your interrupting their day.
I decided today to cancel my membership. I would rather have a little less equipment but better service.

I rejoined Planet Fitness in October when I moved not too far from this location. I used to be a member at the Portsmouth one years ago & always enjoyed my experience there.
You really can’t beat the $ 10 a month price. It’s never overly crowded, very clean, & friendly staff. I’ve never had to wait for any equipment. I’ve been a member of other gyms in the other & I love not having to feel like I have to be all dolled up to work out. It’s definitely not a see & be seen gym experience & I love that.

Really nice gym, very clean and plenty of cardio machines. Unlike other reviews I don’t have any problems with ppl there, I go to workout and listen to music. If ppl are talking or texting it doesn’t affect me because they are not talking to me, or using my finger to text ;) so that’s kind of weird to complain about that. Anyways, stuff are friendly, I seen them walk around and clean machines, also almost 99% of the ppl clean their machine after every use! which is great! Will def keep going there, specially got $ 10 per month :)))

Have gone here for a couple years now. Located in a large shopping center at the corner of Shore and Little Creek. Clean facility, staff is attentive. Sometimes during the typical months it’s quite busy so we tend to go after dinner or non-​traditional times. I do wish it was more regulated. I don’t want to hear gossip with your girlfriend while I’m working out. I’m there for peace. Respect each others space. Today a guy was on the treadmill next to me galloping like a horse and every other minute he stopped to text. Distracting but it’s the area. Also I find it odd that there’s pizza Mondays. I’m sorry but its just one big ironic event. And bagel breakfasts. That’s about the worst thing you can eat for breakfast. Too many carbs and sugar. So I wish it was healthier and more realistic. Overall great place to work out just be aware of your surrounding neighbors or bring headphones.

I want to start out by saying that the concept of Planet Fitness is great. When I bartended, it was nice to have a place to go at 3:30 am when I got off of work and wanted to get in a workout. The facility is basic, but at the monthly price, it’s an awesome deal for what you get.
I was a member for about a year. In the course of that year, I moved twice and changed career paths. I now live really far from Little Creek Road, so I stopped going to that location pretty much altogether months ago.
To get to the point, Planet Fitness has a frustrating cancellation policy. You have to either cancel in person (at the location you’re ‘registered’ at) or send a certified letter. This is the digital age; there are multiple ways for consumers to connect with corporate companies; why are we still using the most ancient of them? It is completely ridiculous that a simple fax or email wouldn’t suffice. Most of the Planet Fitness corporate policies, in fact, cater more to the business itself and not to the consumer. The website leaves a lot to be desired and the customer service, both corporate and local, barely exists. The worst thing to me is that there is no phone number to contact for help; you have to send in a «survey» with «comments». How do I even know who is reading this right now cares about my opinion in the first place?
My last gym visit being in March, I have now paid for two months of a membership I did not utilize and to make matters worse, have been hit with an unexpected fee of $ 40.00 for «yearly maintenance». Of course I hadn’t seen my contract since I signed it, so I didn’t remember the fee and it hit my bank account unexpectedly. Since I’m on a tight budget, this really aggravated me because I had been trying to cancel my membership. I’m a single girl with student loans out the wazoo, that forty bucks is money I set aside in my budget for food and gas. It’s kind of a big deal to have both of those. The young man on the phone said they had posted notices of the fee, but of course since I haven’t been going, that really didn’t help me.
The staff is nice and kind and courteous, etc. but nobody is really HELPFUL. I understand that there is a fee and it’s a policy, but as an honest consumer, I expect businesses to show some accountability. For example, two weeks ago when I called to cancel, why didn’t the person on the phone let me know it was imperative to do it soon, not only to save the extra 20 bucks a month but also because of the impending yearly fee?
The worst thing about this whole situation is the fact that I went as high as the General Manager. He seems like a nice enough guy, but even he wouldn’t budge on this policy saying «There’s no way for us to refund your money.» Trust me, there is ALWAYS a way to please the customer. Even if he would’ve refunded me the money via the credit card machine right beside him and just wrote it off on his taxes later. Come on man, you’re the General Manager! You mean to tell me you have no way to help an honest customer?
I am Customer Relations Manager at a local car dealership that is a part of one of the biggest dealership chains in the Hampton Roads area. All I deal with is complaints. I have been cussed up and down, left to right, side to side, you name it. I’ve seen people spit, cry and throw tantrums. I didn’t come into this place and raise a huge stink or start a scene, but should I have? Is that what people have to do to get help at Planet Fitness? I went through my bank to put a stop payment due to this unauthorized charge and had my bank card re-​issued. I hated doing this because it feels like it was a sheisty way to get my money back, but due to the circumstances stated above, I really wasn’t left with any other option.
Good customer service consists of accountability and even if the employees don’t care, which I’m assuming they don’t, they should at least act like they care. And a General Manager should certainly have pull enough to refund someone forty bucks. If neither is feasible; there should be a more accessible way to get a hold of someone at corporate.

This gym is okay at best… If you are somebody that’s not too serious about working out its good, but as far as me I’m extremely intense and I’ve set off the «lunk» alarm plenty times! There are no free weights! I don’t like y at all…

This place has plenty of cardio (treadmills, ellipticals, bikes) and double sets of machines for strength and muscle training. They have a special area called the «12 minute AB» station which has several machines to do based on a green light red light system. They also have a special area called «PF Express» which is a 30 minute circuit for total body workouts, also a green light red light system. It’s busy from about 4 pm to 7 pm (after work) but there are always plenty of machines and weights. Overall this PF is a good size for the people it serves.
My only issue with this PF and others is that there isn’t enough room for people who want to stretch, do some breathing/​relaxation, or crunches, etc. They have a few exercise mats but still not enough space for more than 3 people. The place is packed with machines but just not enough open space for anyone to really do their own exercises or plan.