Serenity Spa

I would prefer not to give one star but have no choice. I have been here before and waited for over an hour after being told 15 minutes. Thought I would give it another chance. Told again 15 to 20 minutes. After 20 minutes waiting the receptionist gets a call and she tells them to come on in. The woman arrives and was told 20 minutes wait and she complained that’s why she called so she would not have to wait. So 5 minutes later they take her. I tell them I was actually there long before she even called. They said 15 more minutes. Already 45 minutes in so I walked out. What a waste of my time AGAIN!

This was my first visit — was in town for a wedding! I had a shellac manicure and a pedicure. The staff were all very professional and gentle in their ministrations! They were a little pricey ($ 60 not including tip) compared to the Midwest but the result and associated massages (calf, foot, hands) were phenomenal! The facility was very clean as well as luxurious as well with calming music playing softly. Highly recommend!

Very clean, professional and helpful. The prices are great and I had a wonderful experience. I will be back for sure!

Queen was amazing!!! Got a brazilian and I have never had a better one. Will definitely come back to Serenity Spa!!!

If I could give zero stars I would. I bought a Groupon for two shellac manicures and thought I would use one. I went in, was not greeted by anyone but rather just hardly even looked at. A young man who obviously did not want to help me mumbled something to me and pointed to a chair, he then told me to pick out a color and pointed to a wall of colors. Once I had picked out the color he pointed to the chair again. I sat down and he proceeded to tell me how he had an appointment in 10 minutes but he was «trying to help them out». I asked him if he was having a bad day and he responded «no, I’m trying to help them out «only this time he said it louder and more slowly. Wow. I told him I understood what he was saying and that he did not need to be rude. Then I told him that I work in the service industry and the customer service is everything and I simply can’t tolerate the rudeness that I have dealt with in last five minutes. And I got up and left, canceled my Groupon and I will have my nails done elsewhere. Absolutely awful. He looked at me like I was crazy. Are you kidding me? DO NOT GO TO THIS PLACE. Unbelievable.

Went in to use a groupon for a brazilian wax for the first time. Queen did an amazing job, i enjoyed talking to her and she did it in under 30 minutes! Can’t wait to return!

I can’t say anything about the salon in regards to the manicurists and the manicures but what I can tell you is Queen is a complete doll. I went in as a walk-​in for an eye brow wax, after a minute Queen came out of the waxing room and guided me back. The room was clean and the atmosphere was calming. The lights were dimmed and there was music playing. It was very pleasant. She foreclosed in the beginning that she is in charge of answering the phone if it rings. I appreciated her letting me know this in advance and of course I did not mind, it’s her job. She washed her hands and then began mixing the wax. She was very polite and we had enjoyable conversation. I really enjoyed the whole experience. She did a wonderful job on my brows and I wound up getting a lip wax too, just because. I booked another appointment with her for a facial next week. I’ve never had one before but I’m confident I will enjoy it with Queen. I will update my review after the facial.

They have a great Brazilian wax, made by Queen. She is very professional. I bought a groupon voucher, and it was very good anyway.

Clean salon, friendly and genuine customer service, and very skilled. I got the groupon for two shellac manis and it was the best shellac mani I’ve had and lasted almost two weeks. They did suggest eyebrow waxing while doing my nails and while I’m sure they would do great, I prefer to get them threaded so I politely declined. The prices are a little high for me but I may go back for some of their specials. Also, parking in Ghent can be difficult but they have a lot in the back of the shop with a back entrance.

I have researched so many nail salons because it’s not like you can return a manicure if you’re dissatisfied.
But this place is the best. Super clean and sanitary and they have all types of services. I always get my shellac manicure done here every two weeks because they last that long. If my nails didn’t grow so fast, I wouldnt even have to get them redone.
But I love coming here because by your second visit, they’ll know your face and greet you like a regular. And it’s always so relaxing. I have had Andrew, Kim, Sandy, and Sally do my shellac and Ms. Rose do my pedicure. They are all great. I usually have Sally by sheer coincidence but I’m always ready to ask for her specifically and wait a bit longer if needed. Sometimes, they won’t engage in conversation but sometimes you don’t want all that chit chat and they can read your body language.
This is the only place I’d get my nails done. I don’t even check my nails after the service is done because I can count on them being awesome.
They are NOT pushy when suggesting other services like eyebrow waxes or pedicures. They’re so polite about it that I really am considering getting my eyebrows done at Serenity.

I’ve been here a handful of times and always leave satisfied with my nails. Today I had Rose, and she is a doll. I usually end up getting a more expensive pedi, but Rose upsold me an even more expensive one, but combined it with the mani I wanted for just 5 dollars more. It was a nice little treat! She was very detail oriented and concerned that I was comfortable, which I appreciated.
The interior looks like it’s had some cosmetic improvemenys, and their nail polish bar looks more organized than previous visits. There was also more opi, essie, and orly than I remember seeing before. Looks like they’re committed to providing a better quality product.

Short version: ABSOLUTELY H-​O-​R-​R-​I-​B-​L-​E! RUDEST CUSTOMER SERVICE in the history of my spa visits!
I called and made an appointment, showed up and was told I needed to wait a little bit which I was alright with as long as it was like 10 — 15 minutes; I waited for 35 minutes and was never attend to so I walked out but not before all of this happened…
While I was standing there the manager/​owner, not sure what his role really is, body scanned me literally from head to toe when the lady behind the desk asked him how much for my appointment.
Mind you I have already called and made my appointment and gotten all the details over the phone so unless this is some kind of bait and switch deal, I was not sure what could have changed since our conversation/​over the phone agreement.
The lady asked me if I wanted to do Shellac and I asked how much extra that would be and she looked at him again and asked «We are still doing the Happy Hour right?» He nodded in disagreement so she said $ 65 instead of $ 50.
So I continued to ask the lady if I could use the 20% off promotion that was advertised on their website for the $ 65 Shellac manicure/​normal pedicure since I had already asked him over the phone when I was making my appointment for the normal mani/​pedi and he had said OK to me for that. Once more she looked at him and asked and he just stared at me like I was the filthiest thing he had ever witnessed in his life… I mean like WOW dude get a hold of yourself!
I am standing there thinking «Strike what is it at this point in the back of my head??!» but I was like OK I really need to get this done because we are going to a baseball game tonight and then visiting my older sister and her family for Labour Day weekend and I wanted to look cute for all of it.
After he was done staring me down he turned to the lady and told her not me because clearly I am so below him to even talk to me directly even though we are all just standing right there that he is going to talk to me in a minute.
I looked at the lady and I said honestly I really do not feel comfortable staying here and spending my hard earned money, she sincerely apologized even though she is not the one that should be apologizing to me for such rude behavior!
I have honestly never been more disrespected in a «spa» like that before, there is NO way NO how in any shape, way or form I would EVER step foot through those doors again period.

I love how close this place is from my apt. I’ve it a Brazilian wax and a haircut from here. I had no problem with either one. What I love is walk ins are allowed ! Lori is a great hair stylist she recommended me the wet brush, which was awesome for my hair type and shampoo, conditioner, heat protector from Moroccan oil! Which I love love Love! My hair has been so healthy the past month

Andrew did my pedi and shellac manicure and he did an incredible job! My nails look bomb bomb bomb. My pedicure was relaxing. It was quiet and organized and clean in the salon. It’s a little expensive too get shellac taken off ($ 7.00) so with my two services and tip I spent $ 67.00. This is my go to place in Hampton roads for my nails and toes!

My nails look fine, it’s fine if you want a fast decent looking manicure, but the tech who did my nails is a complete ass. I couldn’t find out his name. But he was being so mean about my hands shaking, and was gossiping in Mandarin the entire time. And the few times he did speak to me, I wish he didn’t. He also was mocking a guest and when I told him to stop, he said «Why doesn’t it matter if she can’t hear me?» And continued me make fun of her. So why not just make fun of her in Mandarin so I don’t have to hear then? You were already talking about me right in front of me. Anyway. Nails look good, he was just disappointingly unpersonable and did them so fast I thought he was using speed. Will probably come back and just ask for someone else.

They do the best shellac manicures. It will last without any chips for over a month. They also have the most shellac colors I have ever seen. The Dead Sea pedicure is amazing as well. The staff is very friendly and the pricing is reasonable.

I don’t recommend this place for hair styling. Stylist arrived late, took a phone call while I was sitting in her chair, threw the black robe thing in my lap & laughed when I put it on incorrectly. I told her I wanted a trim, showed her an inch. She verified by showing me an inch on her comb. She then proceeded to chop about 4 inches off saying she needed to take more off. She asked if I wanted layers. I told her no, I wanted it one length. Then she said, ok but I have to trim a little off. I now have choppy layers. Yikes. I guess I have always taken for granted having a hairdresser that does what I ask. A simple trim. That shouldn’t be hard.

The bad bad bad waxed experience I ever seen!!! The appointment was running late over 30 mins. I believe it’s the same person that the other just complain about. She don’t know how to wax at all. Pull the hair same spot over and over again, which she should know it gonna destroy people skin. After pulled the hair, she keep show me how long the hair and how much the hair I have. Well that’s why we go get wax for. After waxed, the way she clean, it’s not the right way to do. The wax gel its sticky to my finger and my skin around my legs. And a lot of leftovers hair. Its take longtime too for wax. It’s soooooo unprofessional!!! I’m unhappy about it and never return to this place ever!!! People please be wear of wax here.

I walked in for a shellac mani and a deluxe pedi ($ 60 if you mention the happy hour) and was promptly assisted. Amy painted my nails. The amount of shellac polish they offer is almost overwhelming, and it took me a while to decide. I had a pretty gross ingrown toenail but Amy took care of it, and made sure I was not uncomfortable throughout the extracting process.
I will definitely be returning to this location to see Amy.

Went here for the first time yesterday and couldn’t be happier!
Ive found it really hard to find a good nail salon in the Norfolk area and this place was just as good as my salon in NY
I got a shellac manicure and a basic clean up from Sandy.
Everyone there was friendly and helpful and the salon was clean and very stylish.
I even made a follow up appointment in 2 weeks for a mani/​pedi