The UPS Store

I have used this store for close to 10 years. I have three children in the military, and send frequent packages to them. The store is well organized, the service is always above par. I no complaints with them. My issue is with the Walmart that reworked the parking lot. They made it damn near impossible to work thru the maze of parking lot and barriers. Best way to access the store is from the Little Creek side, and stay far far away from the Walmart hell.

Great, friendly service. The construction on Little Creek and Tidewater seems hardly their fault, but even so, their signage was visible to me from Little Creek and Tidewater both. If anyone is having trouble finding them, they are on the SE side of that intersection, facing Little Creek, not as far back as the Walmart.

Absolutely the worst service. My package arrived at this location and when I was trying to locate it I called and they told me they didn’t have it. I logged onto the ups website and turns out it was at this store and when I arrived to get it I got attitude from them. I paid extra to have another package to arrive within a few days it took two weeks to finally get the package and I ended up having to go to the store to get it.

It is unfortunate that my poor review is based mostly on the location and ease of finding/​getting into this shopping center but there it is — that is an important part of the overall experience.
I drove here from the Naval Base in Norfolk earlier today to mail a package. Not only did my GPS send me looking for roads that don’t exist due to the recent roadwork at the intersection of Tidewater Drive and Little Creek Rd. but the small strip mall where this UPS is located is sandwiched between one-​way streets and a confusing lowered intersection area.
I believe this particular area is in transition and may be nicer when it is completed but I doubt it will be much easier to navigate because that’s going to be impossible with all these confusing intersections and one-​way streets sandwiched between buildings and cross streets that don’t run parallel.
In any event — after doing no less than THREE U-​turns I was able to get into this small strip mall.
The UPS store is newer — so in fairly good condition — it’s small but seems to have nearly everything you’d need. They accept pre-​paid packages which mine was, can box and ship your items, or can accept and hold mail if sent there for signature delivery.
There were three people in front of me all dropping off items so it moved quickly and the young man who rang me up was very friendly and nice. It almost made up for the terrible orientation of the building — almost — but it didn’t because it took me longer to find and get into this place (there is only one way in as far as I can tell — at least from Little Creek Rd) than to drop off my package.
No parking and/​or ease of access is a HUGE deal breaker for me so I doubt I’ll be coming back here unless I have no other choice at all and am pretty desperate.